Living in the charming city of Natchitoches, Louisiana comes with the responsibility of paying your monthly utility bill to the city. The City of Natchitoches offers residents multiple options to pay their water sewer garbage collection, and electricity bills conveniently. Read on to learn the available payment methods, how to pay online, important billing dates, assistance programs, and tips to avoid late fees.
Overview of Natchitoches Utility Billing
The City of Natchitoches Utility Billing department handles monthly billing and payment collection for water, sewer, sanitation, and electric services provided to local homes and businesses.
Utility bills are issued monthly and detail your usage charges. They list your account number, service address, previous balance, payments received, current charges for each utility service, and total amount due.
Bills are due by the 15th of each month to avoid penalties. The city accepts payment via mail, online, by phone, or in-person
Pay Your Bill Online
The most popular and easy way to pay your Natchitoches utility bill is on the Click2Gov website, which is run by the city. Below are step-by-step instructions:
-
Select “One Time Payment”
-
Enter your 10-digit account number
-
Choose whether to pay the total balance or a custom amount
-
Input your credit/debit card or bank account information
-
Verify payment details and submit
Online payments process immediately if submitted before 10 PM. The city does not charge a fee for online payments. You can also enroll in automatic monthly payments.
Pay by Phone
Call (318) 357-3844 to use the automated phone payment system and pay your utility bill over the phone. You’ll need to enter your account number, address, payment amount, and credit/debit card information.
A third-party convenience fee applies to phone payments. Phone payments can be made 24/7.
Pay via Mail
Mail your payment stub and check or money order to:
City of Natchitoches Utility Billing
PO Box 37
Natchitoches, LA 71458
Allow 5 business days for mailed payments to process. Include your remittance stub to ensure proper crediting to your account.
Pay In-Person
Bring your bill to Natchitoches City Hall at 716 Second St to pay in-person Monday-Friday 8am-4:30pm. Cash, check, money order or credit/debit cards are accepted.
Avoid Late Fees
Pay your utility bill by the 15th of each month to avoid a 10% late penalty fee. If your account becomes past due, the city may disconnect service until the balance is paid in full.
Payment Assistance Programs
If you are struggling financially, Natchitoches offers payment plans and assistance programs like LIHEAP for qualifying low-income residents. Contact the utility billing office to learn more.
Enroll in Automatic Payments
Sign up for automated monthly payments through Click2Gov to have your bill paid automatically each period. This prevents late fees and service interruptions.
Watch for Billing Errors
Promptly report any unusual spikes in usage or incorrect charges to the utility billing department right away so discrepancies can be corrected before due dates.
Security Remains a Priority
The city prioritizes protecting customer data and immediately notified residents if any potential security issues arose with the online payment system, like in August-October 2019. They addressed vulnerabilities and encouraged precautions like updating browsers.
What to Do If Your Utilities Are Disconnected
If your account becomes delinquent, the City of Natchitoches may disconnect service. Full payment of the past due amount is required for reconnection. After paying online, call (318) 357-3844 for same day restoration of utilities.
Communication is Key
Don’t hesitate to contact the billing office if you have questions about your utility charges or need guidance on payment assistance programs. Open communication ensures the best resolution.
Natchitoches State of the City 2024
How do I pay a utility bill in Natchitoches?
Customers wishing to pay a utility bill, transfer an account or establish a new account will do so at the Utility Service Center. City of Natchitoches Utility customers pay one bill for the following services: electricity, water, sewer and garbage. Customers may pay using cash, check (exact amount), money order or Master Card/Visa.
Does Natchitoches have a utility system?
The City of Natchitoches owns its own utility system and purchases bulk power which is resold through the City’s electrical distribution system. The Utility Department is made up of the following divisions:
What is the city of Natchitoches ebilling portal?
Welcome to the City of Natchitoches eBilling Portal. This portal allows you to: Sign up to receive your bill via email. Reduce impact to the environmental by going paperless. Edit your eBill preferences at any time. To get started simply, click the Enroll/Edit Preference button below.
What is the city of Natchitoches utility department?
The City of Natchitoches Utility Department is responsible for transforming Natchitoches into the “City of Lights” each holiday season. Work is done nearly year round in preparation for the transformation of our city into a wonderland of lights.