How to Pay Your Utility Bill in Newark, Delaware

Living and working in Newark, Delaware provides access to essential utility services like electricity, water, sewer and more from the city As a customer, it’s your responsibility to pay the monthly utility bill on time Newark offers various convenient payment options to suit different needs and preferences. This overview covers how to pay your Newark utility bill online, by phone, by mail or in person.

Paying Online

On-line through the city of Newark’s Customer Connect portal is the fastest and most efficient way to pay. Benefits of paying online include:

• 24/7 access from your computer or mobile device

• Avoid waiting in line at city offices

• Ability to store payment methods for quick checkout

• View up-to-date account balance and payment history

• Set up paperless billing and automatic payments

To pay online, you’ll first need to register for a Customer Connect account using your email and utility account number. Once signed up, you can log in anytime to make one-time payments or set up recurring automatic payments.

Paying by Phone

If you prefer to speak with a representative, you can pay your Newark utility bill by phone by calling (302) 366-7000 during normal business hours.

When paying by phone, have ready your:

• Account number
• Debit/credit card details
• Checking account information if paying from a bank account

A phone agent will be able to process your payment securely over the phone. Just call during office hours on weekdays.

Paying by Mail

To pay your Newark utility bill by traditional paper check, you can mail your payment to:

City of Newark
PO Box 13447
Philadelphia, PA 19101

With mail payments, be sure to:

• Include payment stub from your bill
• Allow 5-7 business days for delivery before due date
• Write your account number on the check
• Keep record of payment date and amount

While less convenient than online payments, mailing a check allows you to pay your bill without fees or providing bank details. Just account for processing and mail time to avoid late charges.

Paying in Person

The city also accepts utility payments in person at the Newark Municipal Building at 220 S Main Street. When paying in person:

• Bring your printed bill or know your account number
• Have cash, check or card ready for payment
• Get a receipt as confirmation of payment
• No additional fees apply to in-person payments

Paying in person requires a trip to the city offices during business hours but allows you to pay with cash or money order if preferred.

Understanding Utility Rates

Newark utility rates vary based on a few factors:

• Customer type (residential, commercial, industrial)

• Amount of water used based on meter reading

• Electricity usage tier rates

• Fixed sewer fees

Review the published rate schedules so you understand the breakdown for each utility service. Rates are subject to periodic increases so customers should watch for rate adjustment notices.

Avoid Late Fees

To avoid penalties and fees, be sure to pay your Newark utility bill in full by the due date printed on the statement you receive each month. The city recommends enrolling in automatic payments to ensure on-time payment. Other tips:

• Mark due date on your calendar
• Sign up for bill reminders
• Pay a few days early, especially with mailed checks

Don’t let a due date sneak up on you. Set up notifications through Customer Connect or use automated payments to receive and pay bills seamlessly.

Payment Assistance Programs

If you find yourself unable to pay your utility bill, Newark does offer certain assistance programs based on eligibility:

• Payment arrangements – Set up installment plan to pay over time
• Due date extensions – One-time grace period based on hardship
• Low-income programs – Limited aid for households in need

Contact the city utility department right away if unable to make a payment by the due date. Work with them to determine available options, as nonpayment can result in service disconnection fees.

New Service Setup

To establish new utility service with the city when moving to Newark, you’ll need to:

• Fill out a service application
• Provide identity verification
• Pay any required deposits
• Select regular billing date each month

Completing new service setup ensures uninterrupted access to essential utilities. This also initiates the billing process for ongoing water, electric and other charges.