Paying your monthly utility bill is essential to keep your water sewer sanitation, and other city services running smoothly. The City of Newton, NC offers several convenient payment options to fit any schedule. Read on to learn the easiest ways to pay your Newton utility bill on time each month.
Online Bill Pay
The fastest way to pay your utility bill to the City of Newton is online through their eBill payment system. This secure portal allows payments anytime from your computer or mobile device.
To start, you’ll need your 10-digit utility account number from your monthly bill. Enter this number with no dashes or spaces. For example, if your account number is 12345678-001, enter 12345678001.
Choose whether to pay by debit/credit card or electronic check. Cards incur a $3. 95 convenience fee per transaction, while e-checks cost just $1 per payment. Provide your payment details and email address to complete the transaction instantly.
Benefits of Online Bill Pay
- Pay anytime 24/7
- Avoid late fees
- Save postage costs
- Payment processed immediately
- Email confirmation and receipt
If you pay online, you need to do it by the due date or face late fees or service interruptions. As long as your email address and payment method are still valid,
Pay by Phone
Call 888-272-9829 and select option 3 to pay your Newton utility bill over the phone using the automated system. Have your 10-digit account number and credit/debit card ready to complete the payment.
There is a $3,95 convenience fee per phone transaction, Write down your confirmation number at the end for your records, Payments made after your due date may still result in late fees
Pay by Mail
To pay your Newton utility bill by mail, send a check or money order made payable to City of Newton to:
City of Newton
PO Box 550
Newton, NC 28658
Write your 10-digit account number on the payment to ensure proper processing. Allow 5-7 business days for standard mail delivery. Payments must be received by your due date to avoid penalties.
Tips for Paying by Mail
- Send check or money order, no cash
- Include account number
- Allow 5-7 days for delivery
- Use standard envelope, no staples or paperclips
- Send by due date to avoid late fees
Pay in Person
You can pay your Newton utility bill in person at City Hall located at 401 North Main Ave. Cash, check, or credit/debit cards are accepted. In-person payments are accepted:
- Monday-Friday, 8 AM – 4:30 PM
- 24/7 via the drop box
If using the after-hours drop box, place your payment in an envelope first. Write your account number on checks or envelopes. Allow one business day for drop box payments to post to your account.
Enroll in Auto-Pay
Sign up for automatic monthly payments to have your Newton utility bill paid on time directly from your bank account. This prevents late fees and service interruptions.
Download the AutoPay form and submit it by mail or in person with a voided check. Your payments will be deducted on the due date each month. Notify the city immediately if your account changes.
Benefits of Auto-Pay
- Payments never late
- Avoid penalties and shut-offs
- One less bill to remember
- Payments deducted automatically
Get Payment Assistance
If you are struggling to pay your utility bill, the City of Newton partners with community agencies to offer bill payment assistance programs:
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Salvation Army – Provides help with electric, water, and heating bills for qualified applicants. Call 828-465-1715.
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Newton Conover Assistance – Offers emergency financial help for utility bills. Call 828-464-0355.
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Catawba County Social Services – Administers federal LIHEAP assistance. Call 828-695-6591.
Apply promptly if facing disconnection and provide proof of hardship. Funds are limited and based on eligibility.
Avoid Late Fees
Utility payments to the City of Newton are due within 25 days of the billing date printed on your monthly statement. Failure to pay on time results in late fees of 1.5% monthly (18% annually).
Pay by the due date to avoid penalties that will increase your bill. If mailing, allow 5-7 days for delivery. Weekends and holidays do not extend the due date.
Prevent Service Disruption
Accounts past due by 30+ days are issued shut off notices. Pay immediately to avoid water service interruption. If your utilities are disconnected for nonpayment, fees apply for reconnection once the past due balance is paid.
Protect your credit and rental history by keeping your City of Newton utility account current. Setup reminders to pay by the due date each month.
Update Your Account Information
Keep your contact details current with the City of Newton utility department. Report any changes to your mailing address, phone number, email, or bank account to prevent issues processing your payment or delivering your bill.
You can update information by calling 828-695-4300 or in person at City Hall. Make changes before your next bill to avoid delays.
Check for Leaks
Review your monthly usage to catch any unexplained spikes that could signify water leaks or other problems. Compare usage month-to-month and contact the city immediately if your bill increases significantly without reason.
Catching leaks early saves water and prevents surprise bills. The City of Newton can also test your meter accuracy upon request in case of malfunction. Monitoring your usage helps identify issues.
Understand Your Utility Bill
Review the charges that make up your monthly bill amount:
- Base fee – Fixed charge per account
- Water usage – Rate per gallons
- Sewer – Based on water usage
- Sanitation – Trash and recycling
- Stormwater fee
- Taxes and surcharges
Compare your current bill to previous months to catch discrepancies. Contact customer service with any utility billing questions.
Go Paperless
Enroll in paperless billing to receive your monthly statement electronically instead of by mail. This saves paper and makes payments more convenient through the online portal.
Update your account with your email address and paperless option. You’ll receive an email each month to view and pay your bill online.
Avoid Estimated Billing
The City of Newton reads water meters electronically each month. However, if they cannot access your meter, your bill may be estimated based on previous usage.
Trim bushes, move debris, and ensure easy meter access to avoid estimated utility charges. Provide the city with updated contact info so they can reach you about any meter issues.
Closing or Transferring Service
Notify the city at least one week before you need utility service ended or transferred to a new account. Pay any final balance and provide forwarding information to have your deposit refunded.
Payment Plans
If you cannot pay your bill in full, the City of Newton may approve a payment plan to split the amount due into smaller installments. Contact them right away to set up arrangements and avoid disconnection.
Paying your City of Newton utility bill is quick and easy through the online portal, by phone, mail, auto-pay, and in person. Just be sure to pay each monthly statement on time to prevent penalties or service interruptions. Keep your account details current and reach out for bill help when needed.
Welcome to the City of Newton, NC
How do I pay my Newton utility bill?
Pay Newton City Utility Bills 1. At all 4 Banks in Newton 2. Automatically deducted from checking accounts 3. In drop box on the front of City Hall 4. Online “Pay my Bill” above with a credit card using the secure Court Money system. City Hall Hours Welcome to the City of Newton’s official website!
How do I pay my taxes in Newton NC?
Contact your financial institution for more information. Call 888-272-9829, select option 3, enter jurisdiction code 3887, and proceed as prompted. Payments may be mailed to City of Newton, P.O. Box 550, Newton, NC 28658. Payments are accepted inside City Hall, 401 North Main Ave., from 8 a.m. to 4:30 p.m. Monday through Friday.
Where can I send a payment to the city of Newton?
Payments may be mailed to City of Newton, P.O. Box 550, Newton, NC 28658. Payments are accepted inside City Hall, 401 North Main Ave., from 8 a.m. to 4:30 p.m. Monday through Friday. Payments are also accepted at City Hall around the clock through the drop box to the left of the main entrance.
How much does online payment cost in Newton?
Service charges are associated with the online payment portal. The city told Newton News it did its best to minimize the fees to the fullest extent possible. It costs $1 to have a one-time payment taken from a checking or savings account. Customers are charged $0.50 plus 3 percent of the payment amount for debit and credit card payments.