A Guide to City of Oakdale Bill Pay

Paying your utility bill to the City of Oakdale is easy and convenient when you use their online payment system. As a Oakdale resident you likely receive monthly bills for water sewer, garbage and other city services. Read on as I walk you through how to view your bill, understand the charges and make a payment online to the City of Oakdale.

The first thing you need to do is know that every month the City of Oakdale sends out paper bills for utility services. This includes charges for water, sewer, garbage collection and any other applicable fees. Bills are sent to the mailing address on file for your account.

These utility bills are due as soon as you get them, and you are late if you don’t pay them by the date printed on your statement. This due date is generally about 30 days after the bill is issued. A late fee of 10% of the outstanding balance is charged for any balance not paid by the due date.

So you’ll want to pay your City of Oakdale utility bill in full each month before that due date to avoid any late fees. There are a few ways to pay:

In Person

You can pay your bill in person at Oakdale City Hall located at 280 N Third Ave They accept cash, check or money order. Be sure to retain your receipt as proof of payment.

By Mail

Mail your payment to City of Oakdale, 280 N. Third Ave, Oakdale, CA 95361. Allow 7-10 business days for your mailed payment to reach them before the due date Checks or money orders accepted by mail

Online Bill Pay

The easiest and most convenient way to pay is through the city’s online payment system. To get started, go to www.oakdalegov.com/pay-bills.

This will redirect you to the online payment portal powered by InvoiceCloud. There are a few options for registering:

• If you have an existing invoice number, you can enter that to login straight to your account.

• First time users will need to click “Register” and provide your account number, name, and email address.

• You can also register by searching for your account with an account number, phone number, or address.

Once registered, you’ll create a password to access your account going forward. The home screen shows unpaid invoices ready for online payment.

Making an Online Payment

To pay your City of Oakdale bill online, simply:

• Select the invoice(s) you want to pay
• Enter payment amount
• Enter your payment info
• Submit payment

The system accepts all major credit cards, debit cards, and ACH payments directly from your bank account. There is a service fee for credit/debit card payments but no fee for ACH payments.

You’ll receive an email confirmation with your payment receipt after the transaction is processed. Log back into your account anytime to view payment history or set up recurring payments.

Auto-Pay

You can enroll in auto-pay to have your City of Oakdale bill paid automatically each month. This ensures you never miss a payment or deal with late fees again.

To enroll:

• Login to online bill pay
• Click on “Recurring Payments”
• Fill out the auto-pay enrollment form

Choose the date you want payments processed each month and whether to use a credit card or bank account. A $1 verification charge will initially be made to confirm your payment method but later reversed.

Going forward, your monthly utility bill will be paid on the date you selected via auto-pay. You can cancel or edit auto-pay anytime through your online account.

Account Management

The online payment portal also allows you to:

• Update account information
• View payment history
• Get copies of invoices
• Enroll in paperless billing

Under “My Profile”, you can edit your name, address, phone number, email, and paperless settings anytime.

Special Programs

The City of Oakdale offers special billing programs for certain customers:

• Senior citizen discount of 15% off water rates
• Low-income discount of 25% off water rates
• Disability service exemption for wheeling bins to the curb

Contact the city utility billing office for details and eligibility requirements if you believe you may qualify for a discount program.

Avoid Shutoff

If you are unable to pay your bill in full, contact the city immediately to discuss payment plan options and avoid water service interruption. Shutoffs only occur after bills are 30+ days late but it’s important to act fast.

The City of Oakdale understands temporary financial hardship. Reach out to them so they can help avoid shutoff while you get back on your feet.