How To Pay Your City of Oklahoma City Water Bill

Paying your monthly water bill is an essential utility responsibility for residents of Oklahoma City. The City of Oklahoma City Utilities Department provides water services to over 640000 customers across 621 square miles. They offer various convenient payment options to account holders. In this guide, we’ll explain step-by-step how to pay your City of Oklahoma City water bill online by phone, by mail or in person.

Online Payment

Paying your water bill online through the City of Oklahoma City website is the quickest and easiest way for most customers. Here is how to pay your water bill online:

• Go to okcutilitiescom and click on “Pay Bill” at the top right This will take you to the online payment portal,

• Enter your 10-digit utility account number and 4-digit PIN number, Click “Login”

• If you have more than one account, choose the one to which you want to send the payment.

• Enter the payment amount under “Make a Payment”. You can pay the Total Due, Current Charges or make a Partial Payment.

• Select a payment method. Options include credit/debit card, electronic check from a bank account or PayPal.

• Enter your card or bank account information and complete the transaction.

• Finally, print or save the payment confirmation page for your records.

Online payments post instantly to your account, so your balance is updated right away. Log in anytime to pay your water bill quickly from your computer or mobile device.

Pay By Phone

The City of Oklahoma City also allows water bill payment over the phone. Call 1-866-946-4682 and follow these steps:

• Select your language preference when prompted. Options are English and Spanish.

• Indicate if you want to make a payment or check your account balance.

• Enter your 10-digit utility account number followed by the # sign.

• Input your payment amount when asked. Say the full dollar amount clearly.

• Next, select your payment method – credit/debit card or electronic check.

• Provide your card number, expiration date, CVV code or checking account number.

• Listen to the payment confirmation summary and write down the authorization code.

Payments made by 6:00 pm CST Monday – Friday are applied the same day. Phone payments allow fast and convenient water bill payment without logging in online.

Pay By Mail

Paying your Oklahoma City water bill through the mail is easy. Simply follow these instructions:

• Have your paper bill handy so you can reference your 10-digit account number.

• Write your account number on the check or money order payable to City of Oklahoma City.

• Include the payment stub from your water bill, if available, or write your account number on the envelope.

• Mail your payment to P.O. Box 26570, Oklahoma City, OK 73126-0570 at least 5 business days before the due date.

• Retain the tracking information and receipt as payment proof until the payment posts.

While less instant than online or phone payments, paying your water bill by mail avoids fees and gives you time to verify sufficient account funds.

Pay In Person

For those who prefer paying face-to-face, the City of Oklahoma City accepts water bill payments at two Finance Department locations:

1. 420 W Main St #300

2. 5900 Mosteller Dr

Both are open 8am – 5pm Monday through Friday. You can pay by cash, check, money order or credit/debit card when paying your water bill in person. Bring your paper bill or know your 10-digit account number. Get a receipt as payment confirmation.

In-person payment allows you to speak with a customer service representative if you have questions about your water bill charges. If needed, you may also set up a payment plan.

Payment Kiosks

In addition to Finance Department offices, the City of Oklahoma City has over 30 self-service payment kiosks located at recreation centers, libraries, grocery stores and more throughout Oklahoma City.

Find kiosk locations and availability on the City of Oklahoma City website. Kiosks accept credit/debit cards and cash payments. You’ll need to enter your account number and scan the payment barcode from your water bill. Print the receipt after paying.

Payment kiosks offer quick, easy bill payment across Oklahoma City so you can pay on your schedule. Locate one nearby using the online map.

Account Number Location

When paying your Oklahoma City water bill online, by phone, mail or in person, you’ll need your 10-digit utility account number each time. Here’s how to find it:

• It is printed at the top of your paper billing statement.

• Sign in online and look for “Account Number” on your dashboard.

• Call the City of Oklahoma City Utilities Department at 405-297-2833 for assistance locating your account number.

• Bring a copy of your bill to the Finance Department office and ask staff to help identify your account number.

Having this number handy makes paying your water bill faster regardless of the method you choose. Avoid late fees by paying on time using your preferred payment channel.

Payment Plan Options

If you are struggling to pay your water bill in full, the City of Oklahoma City offers payment plans to spread out the balance over time. Payment plans have a setup fee but prevent service disruption when you can’t pay your entire bill at once. Contact the Utilities Department at 405-297-2833 to learn more about qualifications and apply.

Establishing an affordable payment plan allows you to pay off your water bill over months while maintaining uninterrupted service. Apply as soon as possible if you anticipate needing extended payment assistance.

Bill IncreaseCustomer Disputes

Sometimes your monthly water bill spikes unexpectedly higher than normal due to a leak, billing error or other issue. If you experience an unusual increase in your water charges, here are some tips:

• Compare current and previous bills side-by-side to identify when the higher charges started.

• Verify the meter read dates are correct and consecutive month-to-month.

• Check your water usage graph online to pinpoint abnormal usage.

• Inspect your property for leaks, running toilets, sprinkler system problems, etc.

• Contact the City of Oklahoma City Utilities Department at 405-297-2833 for help investigating unexplained increased charges on your water bill before the due date.

Disputing a bill increase, corrected billing or other account issue can prevent penalty fees if done promptly. Be proactive in identifying and resolving irregular water charges.

Avoid Late Fees and Service Disruption

Pay your City of Oklahoma City water bill amount by the due date printed on your statement each month to avoid penalties. Here are some tips to remember:

• A late fee of 1.5% is added to past due account balances.

• Accounts 30+ days late are subject to water service shut off.

• A $30 disconnection notice fee is charged to past due accounts.

• A $30 reconnection fee plus past due amount is required to restore service after disconnection.

• Payment plans are available if you are struggling to pay on time.

Set calendar reminders to pay your water bill so it doesn’t slip your mind. Sign up for bill notifications by email or text message through your online account. Avoid additional fees and service interruption by paying on time, every month.

Closing Thoughts

Receiving reliable water service to your home or business requires paying your water bill regularly and on time. The City of Oklahoma City offers multiple payment options like online, phone, mail, in person and kiosks for convenience. Have your 10-digit account number ready to complete the transaction quickly. Reach out for assistance if you see an unusual spike in your water usage or charges. Manage your account online to avoid lapses. Paying your water bill doesn’t have to be complicated if you choose the right method for your needs.