A Guide to Paying Your City of Pasco Utility Bill Online

Living in the city of Pasco provides residents with access to essential utilities like water, sewer, sanitation, and stormwater services. Paying your monthly Pasco utility bill on time ensures continuous access to these services. The city offers several convenient payment options, including easy online bill pay. Read on to learn how paying your Pasco utility bill online can save you time and hassle.

Overview of Pasco Utilities

The city of Pasco provides water, sewer, sanitation, and stormwater utility services to over 77,000 residents across a land area of over 35 square miles The Pasco Public Works Department oversees water treatment and distribution, sewage collection and treatment, garbage and recycling collection, street sweeping, and storm drainage maintenance

Pasco’s water comes from the Columbia River and is treated at the city’s Water Treatment Plant before distribution through 500 miles of water lines Over 180 miles of sewer lines and 10 lift stations transport wastewater to the Pasco Wastewater Treatment Plant Sanitation services provided by Basin Disposal include weekly curbside garbage and recycling collection.

Utility customers are billed monthly for service charges and usage. Water bills include a fixed monthly charge plus a variable charge based on consumption measured by your water meter. Sewer, sanitation, and stormwater charges are flat monthly fees.

Why Pay Your Pasco Utility Bill Online?

Paying online is the fastest, most convenient way to pay your Pasco utility bill. Benefits of online bill pay include:

• Pay anytime, anywhere with an internet connection
• Avoid late payment fees
• View account balance and payment history
• Set up recurring auto-pay payments
• Receive paperless billing
• Securely store payment information
• Get instant payment confirmation
• Available 24/7 with no waiting on hold

Pasco utility customers can pay online through the City’s self-service customer portal. Payments can be made with all major credit cards, debit cards, or bank account transfer. Online payments are posted to your account immediately to avoid any late fees or service disruption.

How to Pay Your Pasco Utility Bill Online

Follow these simple steps to pay your Pasco utility bill online:

1. Visit the City of Pasco website.

2. Click on “Pay Utility Bill” in the top menu.

3. Select “Pay Online” and click Continue.

4. Login or register for a new online account.

5. Choose a payment amount and enter your payment details.

6. Review the payment summary and submit.

7. Receive instant payment confirmation by email.

First time users will need to register for an online account connected to their utility account number. After registering, just log in anytime to view your balance and make payments. The entire process takes just a few minutes.

Setting Up Auto-Pay

You can sign up for auto-pay in the city’s online portal so you don’t have to worry about paying your bills. If you set up auto-pay, your bill is paid on its due date every month using the method of payment you already have on file.

To set up recurring auto-pay:

1. Log into your online account

2. Click on “My Profile”

3. Select the Auto-Pay option

4. Review and accept the terms

5. Choose your payment method

6. Save the auto-pay settings

You’ll receive email confirmation each time the automated payment is made. You can adjust or cancel auto-pay at any time through your online account.

Avoid Late Fees with Online Payments

Paying after the due date will result in late fees on your next Pasco utility bill. For residential customers, the late fee is $10 applied 25 days after the billing date. You can avoid late fees altogether by signing up for auto-pay to have your bill paid automatically each month.

Or if making one-time payments, be sure to pay online before the due date. Payments made through the city’s website or automated phone line are credited to your account instantly, even if made outside normal business hours. Paying online prevents any payment delays that could cause missed due dates.

Features of the Online Customer Portal

In addition to making payments, Pasco’s online utility customer portal allows you to:

• View current charges and account balance
• Access up to 2 years of statement history
• Monitor water usage and other charges
• Update account information and preferences
• Set up paperless billing and text/email reminders
• Submit meter readings
• Request service turn on/off
• Analyze water usage trends
• Pay for permits, pet licenses, and other city fees

You have secure 24/7 access to manage all aspects of your utility account. Customizing notifications and paperless settings provides added convenience.

Contact Pasco Utility Billing

If you have any issues with your Pasco utility bill or the online payment portal, you can contact the city’s Utility Billing department for assistance:

• Phone: (509) 545-3488
• Email: [email protected]
• Office: Pasco City Hall, 525 N 3rd Ave, Pasco, WA 99301

The Utility Billing office is open Monday to Friday from 8am to 5pm, excluding holidays. Visit the city website for bill payment FAQs and online account help guides. Paying your Pasco utility bill online is quick, easy and secure with the city’s self-service payment portal. Sign up for an account today to access convenient paperless and auto-pay options.