How to Pay Your Water Bill in the City of Pembroke Pines

Paying your water bill on time is an important responsibility as a resident of Pembroke Pines. The city offers multiple convenient options to pay your water utility bill so you can avoid late fees or service disruptions In this comprehensive guide, we’ll walk through everything you need to know about paying your water bill to the City of Pembroke Pines Utilities Department.

Overview of Pembroke Pines Utilities Billing

The City of Pembroke Pines provides water, sewer, and reclaimed water utility services to residents and businesses located within the city limits. The Utilities Department sends out monthly bills for these services.

It’s important to pay your utility bill by the due date each month to avoid late payment penalties. Bills are typically due 20 days after the statement date. Late fees of 1.5% are assessed on past due balances. If an account is delinquent for two billing cycles water service may be disconnected.

Utility bills can be paid through various online, in-person, or mail options. The city offers paperless e-billing as a convenient option for accessing your statement online. You can also set up automatic payments to have your bill paid on time each month.

Online Payment Options

Paying your Pembroke Pines water bill online is a fast easy option. Here are the available online payment methods

Online Payment Portal

The city’s online payment portal allows you to pay your water bill by credit card, debit card or e-check. You can make a one-time payment or set up recurring payments.

To use the online payment portal, you’ll need your 12-digit utility account number printed on your bill. There is a 2.9% convenience fee for credit/debit card payments and a $1.49 fee for e-check payments.

Citizen Self Service Portal

For free automatic payments, you can enroll in the Citizen Self Service (CSS) portal. This allows you to store payment information for recurring monthly transfers from your bank account to pay your water bill.

Paperless E-Billing

Enrolling in paperless billing means you’ll receive a monthly email when your electronic bill is ready to view and pay online. This saves paper and gives you instant access to your billing statement.

In-Person Payment Locations

The City of Pembroke Pines offers two locations where you can pay your water bill in person:

• Utilities Customer Service Office – 8300 S Palm Dr. Open 7am-5:45pm Mon-Thurs, closed Fridays and holidays. Accepts cash, credit/debit, e-check.

• City Hall Cashier Booth – 601 City Center Way. Open 7:15am-5pm Mon-Thurs, closed Fridays and holidays. Accepts cash, credit/debit, e-check.

Bring your printed bill or have your account number available when paying in person. Cash payments can be made during open hours. After hours, you can use the night drop boxes to leave check or money order payments.

Pay by Mail

To pay your water bill by mail, send your check or money order to:

City of Pembroke Pines
PO Box 269005
Pembroke Pines, FL 33026

Be sure to include your payment stub or write your 12-digit account number and property address on the check. Allow 5-7 days for mailed payments to process.

Avoid Late Fees with Reminders

It’s easy to forget a bill payment deadline. Setting up reminders can help you avoid late water bill fees. Options include:

• Setting calendar reminders for your due date each month
• Enrolling in paperless billing to get an e-bill notice
• Signing up for automated payments to have it paid on time

Review your monthly bill closely and contact the Utilities Department with any questions about charges or your account. Keeping up with payments is important to maintain uninterrupted water service.

Payment Assistance Programs

If you’re having difficulty paying your water bill, Pembroke Pines offers payment assistance programs:

• Deferred payment plans are available to divide past due balances into smaller installments.

• The Hardship Program offers qualifying low-income households a 25% discount on water and sewer charges.

• Temporary waivers of late fees may be available for eligible customers.

Contact the Utilities Customer Service Office to learn more about these bill payment assistance options.

What Information is Needed to Pay My Bill?

Having the right information handy makes it faster to pay your water bill. You’ll need:

• Account number – This 12-digit number is printed on your monthly bill. It’s required for all payment options.

• Property address – The service address allows proper account crediting. Include it on mailed checks/money orders.

• Payment amount – Your current bill states the total amount due. Partial payments can be made, but the balance will remain.

• Credit/debit card information – For online or in-person credit/debit payments, have your card number, expiration date, and security code ready.

• Bank account information – For e-check payments, you’ll enter your account number, routing number, and authorization.

Having this information ready before you pay will streamline the payment process.

Convenience Fees for Online Payments

While online payment methods offer quick bill payment access, convenience fees apply to some options:

• Credit/debit card – A 2.9% convenience fee is charged for online credit or debit card payments.

• Electronic check – A flat $1.49 convenience fee applies to e-check payments made online.

• Bank account withdrawals – No fee is charged for recurring automatic bank account withdrawals set up through the city’s portal.

To avoid fees, you can sign up to have payments automatically debited from your checking account each month. Online credit/debit payments allow instant payment when needed but include a percentage-based surcharge.

Same Day Payment Processing

Payments made by phone, online, or in person are processed the same business day when completed before 4pm Monday to Thursday. Mailed payments take 5-7 days to process. Same day and next day payment processing allows you to avoid late fees or service disruptions when paying close to the due date. Just be sure to complete payment by 4pm on business days.

Customer Service for Payment Questions

If you have any questions or concerns about your water utility bill payment, the Pembroke Pines Utilities Department provides customer service by phone and in person:

• Call – Reach the Utilities Customer Service Office at 954-450-1050 Monday to Thursday from 8am to 5pm.

• Visit – The Utilities Office is located at 8300 S Palm Drive. Stop by for in-person support during open hours.

The friendly and knowledgeable staff can answer billing questions, set up payment plans for past due balances, take payments, and assist with other utility customer service needs.

Paying your water bill on time doesn’t have to be difficult in Pembroke Pines. Following this guide will make the process smooth by using the available online, in-person, phone, and mail payment options. Reach out to the utility billing department if any questions come up.