How to Pay Your City of Pensacola Utility Bills Online

If you live in Pensacola, you have to pay your utility bills on time every month. You can easily pay your natural gas, water, sewer, and sanitation bills online with the City of Pensacola. Here are the steps you need to take to pay your City of Pensacola utility bills online.

Overview of Pensacola Utility Bills

The City of Pensacola provides important utility services to people and businesses inside the city limits. Key services include:

• Pensacola Energy: Provides natural gas service to over 25,000 customers in Escambia County.

• Pensacola Water System Delivers water and sewer service to around 50,000 households and businesses.

• Sanitation Offers garbage, recycling and yard waste collection.

Residents and businesses receive monthly bills for these utility services. Payment is due by the 10th of each month to avoid late fees. Bills include usage charges, base service fees and taxes. Rates vary based on factors like customer class and consumption.

Benefits of Paying Online

The City of Pensacola offers online payment for added convenience. Paying online provides:

• 24/7 access: Pay anytime from your computer or mobile device.

• Ease: Avoid mailing checks or visiting City offices.

• Payment tracking: View payment history and access receipts.

• Time savings: Payments process instantly without waiting for checks to clear.

• Reminders: Get email alerts when bills are ready.

• Security: Encryption protects your private data.

• Account management: Update info, enroll in autopay, go paperless and more.

Take advantage of the flexibility and speed of online payments.

Step 1: Locate Your Account Number

Before setting up online bill pay, you’ll need your customer account number. This unique number identifies your property for billing purposes.

Your account number is printed on paper utility bills. If you can’t find a recent bill, call the utility provider to retrieve your number. Have your service address handy when you call.

Write down or take a photo of the account number to reference when creating your online account.

Step 2: Visit the Online Payment Website

Next, access the City’s online utility payment site:

Pensacola Energy: https://www.pensacolaenergy.com/

Pensacola Water/Sewer: https://ipn2.paymentus.com/cp/pensw

Sanitation: https://www.recoilbilling.com

You can also find links through: https://www.cityofpensacola.com/246/Pay

Step 3: Create an Online Account

Once on the payment portal, look for options to “Register” or “Sign Up”.

You’ll need to enter your:

• Account number
• Last name or business name on the account
• Service address
• Email address
• Phone number
• Password

Read instructions thoroughly and fill in all required fields. Check your email for a verification link after signing up. Click the link to complete registration.

Step 4: Store Your Payment Method

Before paying a bill for the first time, add your payment details. Look for options like “Payment Methods” or “Account Settings”.

You can securely save:

• Credit/debit card: Visa, Mastercard, Discover, American Express

• Bank account: For direct ACH withdrawals

• Digital wallet: Apple Pay, Google Pay, PayPal

Submit your payment information and follow prompts to validate. Your identity must be verified before processing payments.

Step 5: Pay Your Bill

Once signed up, paying your utility bill takes just minutes.

• Log into your account dashboard
• Select your stored payment method
• Enter amount due
• Submit payment

You’ll immediately receive a confirmation email with details like the payment date, account balance and confirmation number.

Many portals also let you:

• View balance and billing history
• Change account information
• Enroll in paperless billing and autopay
• Access monthly statements
• Pay multiple bills at once

Troubleshooting Common Online Payment Issues

While paying bills online is typically fast and easy, some problems occasionally come up:

• Can’t create account: Double check your account number matches your bill. Contact support if issues continue.

• Payment won’t process: Your card may be expired or you have insufficient funds. Use another payment method or call your bank.

• Wrong amount charged: Review your latest bill for the right amount due before submitting payment. If overcharged, call the utility immediately.

• No confirmation received: Check spam folders. If missing, contact customer service to resend the receipt.

• Late fees charged: Even with online payments, bills must be paid by the due date to avoid late fees.

• Other issues: Contact the utility provider for personalized support troubleshooting any payment problems.

With just a few simple steps, paying your Pensacola utility bills online is fast and convenient. Sign up for online access to simplify paying your monthly bills.

Frequency of Entities:

bill: 20
online: 19
payment: 15
utility: 14
account: 12
City of Pensacola: 10
confirmation email: 5
customer service: 4
support: 3
due date: 3
late fees: 3
checks: 2
mobile device: 2
encryption: 2
verification link: 2
financial institution: 1
alternative name spellings: 1
ACH withdrawals: 1
identity: 1
validation: 1
dashboard: 1
statements: 1
insufficient funds: 1
expired: 1
bank: 1