Living in the city of Plattsburgh, New York comes with plenty of perks – a vibrant downtown, access to Lake Champlain, and a tight-knit community It also comes with responsibility for paying your utility bills to the city for services like electricity, water, sewer and refuse.
The city aims to make paying your municipal utility bill as quick and easy as possible. In this comprehensive guide, I’ll walk through the various payment options offered by the City of Plattsburgh and provide tips for managing your utility account.
Overview of City of Plattsburgh Utilities
The city provides a few main utility services to Plattsburgh residents and businesses:
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Electricity – This powers homes and businesses in the city. It is distributed by the Municipal Lighting Department
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Water – Clean drinking water is supplied to all properties in the city.
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Sewer – The city manages wastewater treatment and sanitary sewer lines.
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Refuse – Trash and recycling collection for the community.
Utility rates are approved by the Common Council. The Municipal Lighting Department oversees billing and account management.
Now, let’s get into the different ways you can pay your City of Plattsburgh utility bill.
Pay Your Bill Online
The easiest and fastest way to pay is through the self-service portal… Here are the steps:
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Click on “Make a Payment”
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Choose “Electric/Water Bill”
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You will be redirected to the online portal
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Enter your account and customer ID numbers
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Select “Manage Bills” to view and pay outstanding balances
You can pay by credit/debit card or e-check. Your account will reflect the payment immediately. You can also set up recurring auto-pay through the portal.
Pay by Phone
To pay your utility bill by phone, call 518-563-7704. This is the Municipal Lighting Department billing office.
You can pay using automated system prompts or by speaking with a customer service agent. Have your account number, customer ID, and payment info ready.
Pay by Mail
If you prefer to mail your payment, detach the payment stub from your paper utility bill. Write your account number on the memo line of the check or money order.
Mail your payment and stub to:
City of Plattsburgh
Finance Office
P.O. Box 5641
Hicksville, NY 11802-5641
Allow 7-10 business days for mailed payments to process.
Pay in Person
You can drop off utility bill payments in the secure payment drop box located outside City Hall. It is labeled “Finance” and is stainless steel in color.
Include your name and account number on a sheet in the envelope. Payments left before 4 pm will be processed same-day.
Manage Automatic Payments
Signing up for auto-pay through the online portal deducts your balance directly from a checking/savings account each month. This prevents late fees and disconnected service from forgotten bills.
To enroll:
- Log into the online portal
- Go to “My Profile”
- Select “Auto-Pay Accounts”
- Choose your payment account
- Check the auto-pay box and submit
You can cancel or edit auto-pay anytime. You will still receive paper or emailed bills for your records.
Financial Assistance Programs
If you are struggling financially, Plattsburgh offers assistance programs to help pay utility bills, including:
- Payment plans – Set up manageable installments
- HEAP – Helps cover heating bills
- Project Share – Charitable funds for Con Edison customers
- Budget billing – Pay a fixed amount each month to level out seasonal spikes
Contact the utility billing office to learn more about potential bill help if needed. Provide income verification and complete applications.
Tips for Managing Your Utility Account
- Provide accurate account and contact information during signup
- Carefully review monthly bills and readings
- Pay on time to avoid late fees
- Contact customer service about payment issues
- Notify the city if vacating a property or service is no longer needed
- Ask about budget billing to stabilize electric costs
Contact Information
Contact the City of Plattsburgh utility billing office with any account or payment questions:
Phone: 518-563-7704
Email: www.cityofplattsburgh-ny.gov/contact
Address: 41 City Hall Place
Plattsburgh, NY 12901
The city aims to provide excellent service and values customer feedback. Reach out to them with any utility billing concerns.
In Summary
Billing and Customer Service
For questions regarding billing and customer service please call 518-563-7704
Information about Online Bill Pay for City Utilities
How do I pay my Plattsburgh utility bill?
Payments can be mailed to: City of Plattsburgh, Finance Office, P.O. Box 5641, Hicksville, NY 11802-5641. Please include the payment coupon with your check or money order. To search utility bills and usage history in the Utility Billing Files, enter your Account Number and Customer ID below.
How do I pay property tax in Plattsburgh?
Online payments can be made for Property Tax Bills for all of your properties by using the shopping cart. Payments can be mailed to: City of Plattsburgh, Finance Office, 41 City Hall Place, Plattsburgh, NY 12901. Please contact the Finance Office at (518) 563-7704 with any property tax questions.
Does Plattsburgh have auto-pay?
City of Plattsburgh Utility Billing Files Welcome to the City of Plattsburgh Utility Billing System. The auto-pay feature is available to set-up monthly, direct debit payments. Click on manage bills in the next screen to reach the automatic payment set-up link.
How do I pay a parking ticket in Plattsburgh?
This parking ticket system allows you to take action on parking tickets issued to you by the City of Plattsburgh, NY. To make a payment, select the first option. You will need your ticket number, the state in which your vehicle is registered, and your vehicle’s license plate number to make a payment.