How to Pay Your City of Pomona Bill Online, by Phone, or In Person

Paying your utility bill to the City of Pomona is easy and convenient through multiple payment options You can pay online, over the phone, by mail, or in person at City Hall. This comprehensive guide will walk through the various methods for paying your Pomona electricity, water, sewer, trash, and other city service bills

Setting Up an Online Account to Pay Pomona Bills

The easiest way to manage payment of your City of Pomona bills is to set up an online account This allows you to

• View bill statements online
• Receive email notifications when new bills are ready
• Go paperless and stop mailed paper statements
• Make one-time payments from your bank account
• Set up automatic recurring payments

To set up an online account, go to the City of Pomona Online Bill Pay website. Click on “New Customer Signup” and enter your account number and other details to register.

The online system links to your current Pomona utilities account and gives you access 24 hours a day, seven days a week, and different ways to pay. You’ll receive an email confirmation when your account is activated.

Benefits of Paying Pomona Bills Online

There are many reasons to use the online payment system to pay your City of Pomona utility and service bills:

• Secure – Your financial information is protected via encryption
• Convenient – Pay bills anytime from your computer or mobile device
• Organized – View all your Pomona accounts in one place
• Savings – Reduce late fees by paying on time
• Automatic – Set up recurring autopay from your bank account
• Paperless – Go green with emailed e-bills instead of mailed paper bills

Pomona residents will find the online account management system a simple and stress-free way to pay their important city service bills.

How to Pay Your Pomona Bill Over the Phone

In addition to the online system, the City of Pomona offers a telephone payment option.

To pay your Pomona bill by phone:

• Call (909) 620-2241 – the Utility Billing phone line
• Select option 1 for the automated payment system
• Enter your 10-digit City of Pomona account number
• Select your payment method – credit/debit card or checking account
• Enter your payment details and amount
• Write down the confirmation number at the end

The automated phone payment system is available 24 hours a day, 7 days a week. Keep your account number handy to easily access your account and make a payment.

Paying in Person at Pomona City Hall

For those who prefer an in-person method, City of Pomona utility bills can be paid at the Cashier’s Office at Pomona City Hall.

To pay your bill at City Hall:

• Visit Pomona City Hall at 505 S. Garey Ave.
• Go to the Cashier’s Office on the 2nd floor
• Bring your City of Pomona bill statement
• Make your payment by cash, check, money order, or debit/credit card
• Obtain a receipt as proof of payment

City Hall is open Monday-Thursday 7:30am-5:30pm. Allow enough time to park and go to the Cashier’s Office before closing time.

Paying by Mail

Sending your payment by mail is another way to pay your Pomona utility bill.

To pay by mail:

• Write your 10-digit City of Pomona account number on your check or money order
• Make it payable to City of Pomona
• Mail to: City of Pomona, P.O. Box 660, Pomona, CA 91769
• Use the remittance envelope provided with your bill statement
• Allow 5 business days for delivery to avoid late fees

Just be sure to mail your payment several days before the due date to ensure it arrives on time. The envelope provided with your bill statement should have the correct mailing address printed on it.

Setting Up Automatic Payments

For maximum convenience, sign up for auto-pay through the online billing system. This automatically pays your City of Pomona bill from your chosen bank account each month.

To enroll in auto-pay:

• Log into your online account portal
• Click “My Profile” and select “AutoPay Accounts”
• Choose either credit/debit card or checking account
• Agree to the terms and conditions
• Submit the request

Once enrolled, you don’t have to think about paying your Pomona bill again! It will be paid on time, every month on the due date.

Getting Account Balance and Bill Due Date

If you need to check your current account balance or the due date for your next Pomona utilities bill, there are a couple easy ways to find this information:

• Log into your online account portal and the overview page will show your balance and due date
• Call the automated telephone system at (909) 620-2241 and select option 2
• Email [email protected] and request your balance

Keeping tabs on your account balance and upcoming due date helps you plan and budget for your payment.

Payment Assistance for Pomona Utility Bills

If you are having trouble paying your Pomona utility bill, payment plans and financial assistance programs are available:

• Call (909) 620-2368 to set up a payment plan to pay your outstanding balance over time
• Low Income Payment Assistance offers bill discounts – call (909) 620-2368 to apply
• Pomona also partners with DollarWorks to provide utility bill assistance for those facing financial hardship

Don’t wait to reach out if you are struggling to pay your City of Pomona utilities or services bill. The city provides options to help qualified residents maintain this vital service.

Avoid Late Fees and Service Disruption

To avoid late payment penalties and potential service interruption, be sure to pay your Pomona bill in full by the due date each month. Online and phone payments post immediately, but mailed payments take several days to process.

Know your specific due date and choose a payment method that ensures your payment arrives on time. Setup auto-pay for maximum assurance of never missing a payment due date. Act quickly if you anticipate difficulty making a payment to take advantage of payment plans and assistance programs.

Keeping your City of Pomona utilities and services account current is essential. Whether paying online, phone, mail or in-person, use a method that fits your needs and makes paying bills stress-free.