How to Pay Your City of Quincy Utilities Bill Online

There are public utilities like water, sewer, garbage collection, and more that come with living in the city of Quincy, IL. As a Quincy resident, it is your job to pay your monthly utility bill to the city so that services can keep running. Keep reading to find out how quick and easy it is to pay your City of Quincy bills online.

Benefits of Paying Online

The City of Quincy offers online utility bill payment as a fast, secure way to pay from home or on the go. Benefits include

• Pay anytime 24/7 – even late at night or early morning.

• Avoid trips to the Municipal Services Building to pay in person.

• Save money on stamps by not mailing in payments,

• Pay directly from your bank account or with a credit/debit card.

• Get instant payment confirmation.

• Access billing history and statements.

• Set up autopay to pay automatically each month.

• Support green initiatives by reducing paper waste.

Paying online helps you manage bills on your schedule and saves time and money.

Eligible Utility Services

The City of Quincy provides residents essential utilities like electricity, water, sewer, garbage collection, and stormwater management. The online payment system can be used to pay bills for:

• Water and/or sewer
• Electricity
• Garbage collection
• Stormwater utility

You can pay individual utilities separately or bundle payment for all services in one transaction.

Payment Options

The City of Quincy offers two secure online payment options based on your preferences:

1. myQuincy Customer Portal

This is the city’s self-service customer portal for managing your Quincy utilities account. To pay online with myQuincy:

• Visit www.myquincy.net and login or create a new account.

• Select “Pay Bill” from the main menu.

• Choose the utility, enter payment amount, and submit.

• Confirm your billing and contact info.

• Enter credit/debit card details or bank account info.

• Review payment summary and click “Process Payment”.

2. ePay Website

For quick one-time payments, you can use the city’s ePay website without needing an account. To pay with ePay:

• Go to www.quincyil.gov/epay.

• Select the type of utility to pay.

• Enter your 10-digit account number.

• Choose a payment amount and date.

• Provide your credit/debit card or bank account information.

• Verify details and submit payment.

Both options are secure and immediately post payments to your Quincy utility accounts.

Payment Methods

The City of Quincy offers two ways to pay your utility bills instantly online:

• Credit/Debit Card – Visa, MasterCard, Discover and American Express cards are accepted. Convenience fees apply.

• Electronic Funds Transfer – Connect your checking or savings account to transfer funds. No fees.

The system securely stores your payment information to simplify future transactions.

Viewing Your Bill

Before paying your utility bill online, you can view your monthly statement for details on usage and charges.

In the myQuincy portal, click on “Bill and Payments” to see past and current bills. On ePay, you will need to enter your account number – your full utility statement is not displayed.

Review your statement to know the exact bill amount and confirm you’re paying the proper account.

Payment Receipts and Records

Once your online payment is processed successfully, you will receive a confirmation screen and email receipt for your records.

In the myQuincy portal, you can click on “Payments” to view your full payment history and downloaded/print past receipts. Payment history is not available on ePay.

Maintaining billing and payment records makes it easy to track your utility expenses and account activity over time.

Late Fees and Emergency Payments

Paying on time is important to avoid late payment fees and service disruptions. Online payments must be submitted by 6:00 PM on the due date to be considered on-time.

If you missed the deadline or need to restore disconnected service, ePay offers a “Pay Late/Reconnect” option for quick emergency payments on weekends, nights and holidays when City offices are closed. This keeps service active.

Set up text and email reminders through myQuincy to avoid forgetting a payment. Online payments provide flexibility if an urgent bill arises.

Enrolling in AutoPay

For ultimate convenience, enroll in auto-pay through myQuincy to have your utility bill amount automatically deducted each month on the due date. This ensures you never miss a payment.

To set up recurring automatic payments:

1. In myQuincy, click on “AutoPay Program” in the left menu.

2. Select your account and bank/card details.

3. Choose the date for automatic deductions.

4. Review and submit auto-pay enrollment.

Set it and forget it! AutoPay saves time while keeping your Quincy utilities in good standing.

Get Payment Support

Need help with the online payment system? Contact the City of Quincy Customer Service team:

• Email: [email protected]

• Phone: (217) 228-4562

• Chat online at www.myquincy.net

• Visit the Municipal Services Building at 715 Maine St.

Friendly Quincy representatives can answer your questions and assist with utility payments.

Paying your Quincy electric, water, sewer, garbage and other city bills online is fast, easy and secure. The myQuincy portal and ePay website offer convenience for managing utility payments anywhere, anytime. Sign up and see the benefits yourself!