How to Pay Your Utility Bill Online for the City of Rathdrum

Paying your utility bill online is a convenient way to avoid late fees and keep your services running smoothly. The City of Rathdrum offers online bill pay through BS&A Software for water, sewer, garbage, and other utility services. In this comprehensive guide, we’ll walk through everything you need to know to pay your Rathdrum utility bill online.

Creating an Account

To get started, you’ll first need to create an account on the BS&A Online Payment website. This is a simple process that only takes a few minutes.

1. Go to the BS&A Online Payments page and click “Register” in the top right corner.

2. Enter your email address and create a password. Be sure to choose a strong password you don’t use on other sites.

3. Fill in your name, phone number, and physical address. Make sure your address matches the service address on your utility account

4. Read and accept the terms of use.

5. Click “Register” to complete the process.

Once your account is created, you can log in anytime to make a payment or update your information. Creating an account is free – the only fee is a 3% transaction fee when making online payments.

Logging In to Your Account

To log back into your account:

1. Go to the BS&A Online Payments website.

2. Enter your email address and password in the “Sign In” box.

3. Click the “Sign In” button.

If you’ve forgotten your password, you can reset it through the “Forgot Password” link on the login page.

Searching for Your Utility Account

Once logged in, it’s time to search for your specific utility account number to make a payment.

There are two ways to search:

By Account Number

This option will be fastest if you know your 12-digit Rathdrum utility account number.

1. Select “Account Number” from the dropdown menu.

2. Enter your 12-digit account number.

3. Click “Search”

By Address

If you don’t have your account number handy, you can search by service address.

1. Select “Address” from the dropdown menu.

2. Enter your street number and street name.

3. Click “Search”

Once you’ve entered your account number or address, your specific account will be displayed. Double check that the name, address, and account balance match what you expect to see.

Making Your Payment

When you’ve located your account, it’s time to make a payment. Here are the steps:

1. Confirm your account balance is correct. This will show what you currently owe.

2. Enter the payment amount in the box provided. You can pay the full balance, a partial payment, or even overpay if you want a credit on your account.

3. Select your payment method. You can pay with a credit card, debit card, or electronic check.

4. Enter your payment information and billing details.

5. Carefully review the payment summary to ensure everything is correct.

6. Check the box to agree to the terms and conditions.

7. Click “Submit Payment” to complete the process.

Once your payment is submitted, you’ll see a confirmation page. You can print this for your records. An email receipt will also be sent to the address on your account. Payments made before 5:00 PM Pacific on business days are typically applied to your account the next business day.

Payment Tips and Tricks

To avoid issues when making online payments, keep these tips in mind:

• Double check your account number when searching. Typos will result in errors.

• Make your payment 2-3 business days before the due date to ensure it’s applied on time. Online payments take 1 business day to process.

• Save your payment information for faster checkout in the future. Just check the box during payment.

• Consider enrolling in autopay or recurring payments so you never miss a bill.

• Contact Rathdrum Utility Billing at 208-687-1968 if you have any account questions.

• Use your bank’s online bill pay to send a paper check for free if you prefer. Just use the mailing address on your statement.

Payment Receipt and Payment History

The BS&A website makes it easy to view past payments and access receipts anytime.

To see your payment history:

1. Log into your account.

2. Click on “View Payment History”

3. Filter by date ranges or payment types.

To access a receipt:

1. Log into your account.

2. Click on “View Receipts”

3. Select the receipt date you need.

4. Print or save the PDF.

Receipts and payment history are available for the past 18 months. Anything older will not be accessible online.

Managing Your Account

In addition to making payments, the BS&A portal also allows you to manage your utility account details. Under “My Account” you can:

• Update your name, address, phone, and email

• Change your password

• Manage autopay or recurring payments

• View payment history

• Access receipts

Keep your account up do date so you continue receiving important information from the City of Rathdrum. You can also call Utility Billing to update account information if needed.

Security Reminders

For your security when paying bills online:

• Never share your account login credentials

• Check your email for receipts after each payment

• Contact the city immediately if you see any suspicious charges

• Always log out of your account when you are done

The BS&A payment portal uses industry-standard encryption to keep your data secure as it is transmitted. Security is taken seriously to protect your information.

Convenience of Online Bill Pay

Paying your Rathdrum utilities online using the BS&A payment portal is a convenient option for anyone looking to save time and avoid late fees. With 24/7 access, you can check your balance and make a payment whenever it fits your schedule.

Create an account today to start paying bills online and manage your City of Rathdrum utility account seamlessly. The simple system makes it easier than ever to stay on top of your monthly charges.