Living in the city of Riverside? It’s now quicker and easier than ever to pay your utility bill thanks to convenient online payment options from Riverside Public Utilities. With just a few clicks on your computer or phone, you can view charges, make one-time payments, set up recurring auto-pay, and manage your utility account.
In this comprehensive guide we’ll walk through the entire process to pay your Riverside electric, water sewer, and trash bill online. Whether you want to manually pay each month or enroll in automated payments, we’ve got you covered. Let’s dive in!
Accessing Riverside’s Online Payment Portal
First, you need to access the online payment portal through the Riverside Public Utilities website. Here are two fast ways to get there:
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Go to riversideca.gov/utilities and click “Pay Your Bill” at the top of the page
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Use the direct payment portal link at billpay.riversideca.gov.
Either option takes you to the login page for Riverside’s online utility payment system called WebConnect. This is where you can sign in to make one-time payments or set up recurring auto-pay.
Making a One-Time Online Payment
If you just need to pay your current utility bill, follow these simple steps:
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On the WebConnect homepage, click “Make a One Time Payment.”
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Enter your Riverside utility account number with no dashes or spaces.
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Click “Continue” to proceed to the payment page.
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Verify your total balance due and select a payment amount.
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Choose your payment method:
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Credit/debit card – Make an instant online payment
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eCheck – Use your checking/savings account details
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Enter your payment info and click “Continue.”
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Review all details on the confirmation page and click “Pay Now” to complete the transaction.
That’s all it takes! You’ll receive an emailed receipt from Riverside Public Utilities confirming your payment.
Signing Up for Auto-Pay
To save time and avoid late fees, sign up for automated payments through WebConnect. Here are the steps:
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If you’re new to WebConnect, create an online account with your details.
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From the homepage, click on “My Profile” then select “Manage AutoPay.”
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Choose your preferred payment method: card or eCheck.
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Enter your account details and click “Continue.”
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Verify the information and click “Confirm” to complete auto-pay enrollment.
You’re all set! Your utility payments will now automatically draft each month on the due date. You can cancel or update auto-pay anytime under your WebConnect profile.
Other WebConnect Account Management Options
In addition to online payments, WebConnect provides utility customers with useful account management features:
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Paperless e-billing
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Payment reminders
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Usage charts to analyze electric and water
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Payment history
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Profile updates to change account details
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Live chat support for billing questions
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24/7 account access on desktop and mobile
Tips for Smooth Online Utility Payments
Follow these tips for the best experience paying your Riverside utility bill online:
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Log in regularly to monitor charges and avoid surprises.
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Pay a few days early to avoid late payment fees.
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Save payment details for fast one-click payments each month.
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Set up account notifications for balance alerts, receipts, and reminders.
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Contact Riverside Public Utilities with any payment issues or account questions.
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If enrolled in auto-pay, periodically ensure the correct amount is being drafted.
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Update payment method details if your card expires or account number changes.
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Use WebConnect on your computer or mobile device for easy on-the-go payments.
Benefits of Paying Your Bill Online
Riverside’s online utility payment system provides key benefits like:
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Convenience – Pay anytime 24/7 without visiting city offices
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Speed – Make one-time or recurring payments in minutes
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Control – View usage, pay partial amounts, customize payment dates/methods
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Paperless – Reduce waste and clutter with online e-bills
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Security – Encrypted portal keeps your financial data protected
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Accessibility – Pay on any device through the desktop/mobile site
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Simplicity – User-friendly design for a hassle-free payment experience
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Reliability – Never miss a payment with automated monthly deductions
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Savings – Avoid late fees and penalties with on-time online payments
Get Started with Riverside’s Online Utility Payments
Paying your Riverside electric, water, sewer and trash bill is now faster and more convenient than ever thanks to the online self-service options through WebConnect. Sign up to enjoy simplified account management, paperless billing, payment reminders, balance monitoring and more.
Visit riversideca.gov/utilities and click “Pay Your Bill” or use the WebConnect payment site to start paying online today. Contact Riverside Public Utilities if you have any questions getting signed up for online bill pay.
Level Pay Plan for Residents & Small Business
The Level Pay Plan helps Riverside Public Utilities’ residential and small business customers level out their utility bill payments over the course of the entire year. For example, instead of having larger bills in the summer, you will pay one flat rate all year round, thus offsetting higher summer bills.
How does the Level Pay Plan work? Riverside Public Utilities will calculate a set amount for customers to pay, based upon the qualifying customers past billing statements. Once the Utility account has been established for the Level Pay Plan, customers will begin to pay their set amount on the first bill statement after enrollment. Customer usage will be evaluated throughout the year and if average usage increases significantly, level pay amounts may be adjusted accordingly to avoid a large final settlement bill. At the end of 12 consecutive months*, customers will receive a settlement bill statement reflecting a debit or credit, based on the difference of actual usage versus amounts paid throughout the year. * Settlements may be pushed out beyond 12 months by the Utility company as needed.
How do I qualify? To qualify, residential customers must have a good payment history (no more than 2 late notices) and have had service at the same location for twelve consecutive months.
Can I combine plans? For even more worry-free bill paying, customers can combine the Level Pay Plan with our Direct Pay Plan and have the same amount automatically deducted from their existing checking or savings accounts.
Pay with 311 App
The 311 mobile app allows you to pay your utility bill quickly and conveniently using your Account Number and Street Address Number account details.
Pay using the 311 app or by calling (951) 826-5311.
Our automated phone system allows you to pay your utility bill over the phone through our payment system. Contact Customer Service at (951) 782-0330 and follow the menu prompt option to make a payment using the automated system.
Enclose remittance payable to Riverside Public Utilities in the envelope provided with your paper bill:
Riverside Public Utilities 3900 Main St Riverside, CA 92522-0144
Pay in-person at the following locations:
Downtown Customer Service Center 3901 Orange Street Riverside, CA 92501Walk-In Hours Monday – Friday 9am – 5pm Saturday 9am – 12:30pm Sunday CLOSED
Customer Resource Center 3025 Madison Street Riverside, CA 92504 Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
If you think there is an error in your utility bill contact us at (951) 782-0330 or email [email protected], or visit us in-person at the following locations:
Downtown Customer Service Center 3901 Orange Street Riverside, CA 92501Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
Customer Resource Center 3025 Madison Street Riverside, CA 92504 Walk-In Hours Monday – Friday 9am – 5pm Saturday & Sunday CLOSED
The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill. You will save the environment, time and money and this convenient and secure service is absolutely free. See how it all works.
- Completely fill out the Direct Pay Application with all the required information.
- Attach a blank check from your financial institution marked “VOID”
- Send it in!
Remember to send the application in with a blank voided check, otherwise it will delay your application. It takes about 6-8 weeks to activate your account in the program.
The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at (951) 782-0330 and well add them to it.
Prior to your activation in the program, you will receive a pre-notification statement that must be paid. Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account. Payment draft dates may vary slightly from month to month depending on meter read dates and billing dates.
You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures. To avoid any unwanted drafts, please notify the Customer Service Department at least 48hrs before your scheduled draft.
If you have any bills that are over your pre-set level, your account will be suspended from Direct Pay – which means youll be responsible for paying your bill using an alternate method. If the bill is not paid, the account will be subject to normal collection activity. Once your bill is paid, we will resume drafting based on your Direct Pay options.
If your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program. You will be required to pay the amount due and wait up to 6 months with a satisfactory payment history before re-establishing your account on the program.
Once your bill is paid, you will be put back on the Direct Pay program.
Riverside Public Utilities Online Account Enrollment
FAQ
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