A Guide to Paying Your City of Safford Utility Bill

People who live in Safford, Arizona use the city’s public utilities for daily life. People and businesses in Safford can get utilities like electricity, natural gas, water, sewer, and sanitation from the city. As a customer, you need to pay on time for the bills you get every month for these services. The City of Safford offers various convenient payment options to fit your needs.

Overview of City of Safford Utilities

The City of Safford operates the utilities serving the community of around 10,000 residents. They provide the infrastructure metering billing, and customer service for

• Electricity
• Natural Gas
• Water
• Wastewater (sewer)
• Sanitation (trash and recycling)

City utilities are managed by the Citizen Services department. They oversee customer accounts, billing, payments, and maintaining utility infrastructure.

Customers receive a monthly consolidated bill for all active City of Safford utilities at their home or business, Keep reading to learn how to pay these bills on time each month

Online Payment

The easiest and most convenient way to pay your City of Safford utility bill is online through Xpress Bill Pay. You can create an online account to view and pay your bill, monitor usage, setup auto-pay, and more.

To pay online:

1. Go to Xpress Bill Pay
2. Select “Pay Now” and search for City of Safford
3. Login or setup an account
4. Select your payment amount and submit payment

Online payments are fast, secure, and processed immediately. You can pay by credit card, debit card, or electronic check.

Pay By Phone

To pay your utility bill over the phone, you have two options

1. Call the automated payment system at 877-420-5861. Follow the prompts to enter your account number and make a payment.

2. Call the Citizen Services department at 928-432-4060 during business hours. A customer service agent can take your payment over the phone and answer any billing questions.

You can pay by credit card, debit card, or electronic check over the phone. Have your account information ready when you call.

Mail-In Payment

If you prefer to mail in a check or money order, send your payment to:

City of Safford
PO Box 29075
Phoenix, AZ 85038-9075

Write your account number on the payment to ensure proper processing. Allow 7-10 days for mailed payments to reach the City utility billing office.

Drop Boxes

For added convenience, the City of Safford has drop boxes where you can hand deliver your payment. Drop boxes are located at:

• City Hall front entrance
• City Hall west parking lot

Place your payment in an envelope with your account information. The drop boxes allow you to pay on your schedule, 24/7.

In-Person Payment

You can also pay your utility bill in person at City Hall:

City of Safford
717 W Main St
Safford, AZ 85546

Their office is open Monday-Thursday, 7:00am-5:30pm. You can pay with cash, check, money order, or credit/debit card.

Walmart Money Center

An additional in-person payment option is the Walmart Money Center. You can bring your City of Safford utility bill to any WalmartMoney Center register to make a cash or debit card payment. There is a $1.00 convenience fee per transaction.

Auto-Pay

For easy automated payments, enroll in auto-pay through Xpress Bill Pay. This deducts your utility payment from your bank account or credit card each month on the due date.

Auto-pay ensures your bill is paid on time without any late fees. You just need to monitor your utility usage and maintain account funds. The payment itself is handled automatically.

Account Management Tips

• Carefully review your monthly bill and utility usage
• Pay the full amount due by the due date to avoid penalties
• Contact Citizen Services with any account or billing questions
• Update your contact information if you move
• Monitor your usage and report any issues to avoid high bills

Avoid Late Fees and Disconnection

City of Safford utility bills are due on the 1st of each month. Payments can be made penalty-free until the 20th. After the 20th, a 10% late penalty applies.

If the past due balance remains unpaid for 5 days after the 20th, your services are subject to disconnection. Make sure to pay each monthly bill on time to avoid late fees and disruption of your utilities.

Payment Assistance Programs

If you are struggling financially and unable to pay your utility bill, the City of Safford offers programs to help qualified customers.

The DollarHelp program provides bill assistance up to $150 if you meet low income guidelines. Contact their office to learn more about available bill help resources.

Convenient Payment Options

Paying your City of Safford utility bill is quick and easy through online, phone, auto-pay, mail-in, and in-person options. Sign up for an online account to access the full suite of account management tools. Maintain your account in good standing by paying on time each month.