Residents and businesses can get water, sewer, stormwater, and street maintenance from the City of Salem. People who use utilities get bills every month that they need to pay on time to avoid fees or service interruptions. This complete guide tells you everything you need to know to easily and quickly pay your City of Salem utility bill.
About City of Salem Utility Billing
The City of Salem Utility Billing department handles billing and payment processing for water wastewater stormwater and street maintenance services within Salem city limits.
They serve over 55,000 residential and commercial accounts. The office that bills for utilities is at 555 Liberty St SE, Room 330, Salem, OR 97301.
Utility bills are mailed out monthly and payment is due 21 days from the billing date. As a customer, you are responsible for paying your utility bill by the due date to avoid late fees.
Ways to Pay Your City of Salem Utility Bill
The City of Salem offers several payment options to fit different needs and schedules
Pay Online
The fastest and most convenient way to pay is through the online payment portal at egov.cityofsalem.net/eebpp. You’ll need to create an account with your utility account number.
Online you can:
- Make one-time payments by credit/debit card or e-check
- Set up recurring automatic payments
- View billing history and statements
- Enroll in paperless billing
Pay by Phone
Call the automated phone payment system at 503-588-6353 to pay over the phone using your credit or debit card
Pay by Mail
Send a check or money order to:
City of Salem Utility Billing
P.O. Box 555
Salem, OR 97308
Allow enough time for mail delivery to avoid late fees.
Pay in Person
Bring cash, check or money order to the Utility Billing office at 555 Liberty St SE, Room 330, Salem, OR.
Drop Box
A drop box for checks or money orders is located by the Liberty St entrance to City Hall.
Budget Billing
For predictable payments, sign up for budget billing which spreads costs evenly over the year. Call 503-588-6099.
Financial Assistance
Payment assistance programs are available for qualifying low-income customers. Call 503-588-6159.
Tips for Paying Your Bill
Follow these tips for smooth utility bill payment:
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Mark your calendar with due dates to remember to pay on time.
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Go paperless and enroll in auto-pay to simplify payment.
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Check for leaks and monitor usage to avoid higher than expected bills.
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Update account information like your phone number and address if they change.
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Pay on time consistently to maintain an excellent payment history.
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Contact customer service immediately if you anticipate difficulty paying on time.
Paying your City of Salem bill doesn’t need to be a hassle. Choose a convenient payment method that fits your needs and lifestyle. Reach out to the utility billing department with any account questions.
City of Salem Utility Bill Explanation for our Spanish speakers
How do I pay my bills online?
Signup for Automatic Bill Payment. View your bills and make payments online. View billing/payment history. Submit payment arrangements. As an unregistered user you can still pay your bills online but other features are not available. Click on the “Pay Now” button below to make a payment online or to change saved payment methods.
How do I pay my city of Salem utility bill online?
Click on the “$ Pay Now” button located on the Home Page under “Un-registered Users”. City of Salem utility customers can register for online services. As a registered user, you can view utility bills, see your account history, make payments, and elect to enroll in paperless billing. Salem uses a third party to process utility payments.
Does city of Salem offer eGov online payment services?
City of Salem utility customers have the option to register and create a user profile for utility billing online payment services. The eGov online payment system also offers a quick payment option (“Quick Pay” button) for un-registered users, which allows customers to make a one-time payment without registering or logging into the system.
Does the city of Salem offer assistance to pay my bill?
The City of Salem has the following assistance programs available to eligible customers in need of help to pay their bill. Need a little extra time to pay your current utility bill? You may be eligible to set up a payment arrangement that extends the due date for your current bill.