Living in the charming city of St. Charles means enjoying great parks, festivals, shopping, and dining. Also, you have to pay your monthly bills for things like water, sewer, electricity, and more. Thankfully, the City of St. Charles offers multiple convenient ways to pay your bill. You can pick the method that works best for you, from online payments to money taking out automatically from your bank account.
As a St. Charles resident myself, I’ve tried various bill payment options over the years. Here’s an overview of how to pay your utility bill to the City of St. Charles along with the pros and cons of each method.
Pay Online
The easiest way for most people to pay their St. Charles utility bill is online. Here are the key details about paying online:
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Visit the City of St Charles website and click on “Pay Your Bill Online” This will redirect you to the payment portal.
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To use the portal, you’ll need to create an account if you don’t already have one. This allows you to store payment information for future use.
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Enter your utility account number and the amount due Provide debit/credit card details. The $3.95 convenience fee applies to online payments
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Payment will be processed instantly. You’ll receive a confirmation email with your receipt.
Paying online is incredibly convenient since you can log in and pay 24/7. It only takes a few minutes. The only downside is the small convenience fee.
Pay by Phone
You can also pay your St Charles utility bill by phone using the automated payment system Here’s how it works
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Call toll-free 1-833-425-1113. This number is available 24/7.
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When prompted, enter your utility account number.
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Next, enter the payment amount you wish to make using your phone keypad.
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Provide credit/debit card details for payment. The $3.95 convenience fee also applies to phone payments.
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At the end of the call, you’ll receive a payment confirmation number to note for your records.
Paying by phone has the same benefit of convenience as online payments. You can call anytime to pay in minutes. However, the phone system can occasionally be frustrating to navigate.
Pay by Mail
For those who prefer more traditional bill payment methods, you can mail a check or money order to the City of St. Charles utility department.
To pay by mail:
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Make your check or money order payable to “City of St. Charles.”
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Write your utility account number on the payment.
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Mail your payment to 2 E Main St, St. Charles, IL 60174. Allow 5-7 days for delivery.
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Payments must be received (not postmarked) by the due date to avoid late fees.
Mailing a payment takes more effort upfront. However, some people simply prefer the familiarity of paying bills by check through the mail.
Automatic Bank Withdrawal
You can also set up automatic payments through your bank account to pay your St. Charles utility bill. Here are the steps:
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Download the Automatic Bank Payment form from the City of St. Charles website.
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Complete the form with your utility account number, name, address, and bank account information.
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Mail or drop off the form at the St. Charles Municipal Center.
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Payments will automatically be deducted from your account on the due date each month.
The major advantage of bank auto-pay is that there are no fees. However, you’ll need to closely monitor your account balance to ensure funds are available on the payment date.
Pay in Person
You can also pay your utility bill in person at the St. Charles Municipal Center at 2 E Main Street.
To pay in person:
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Bring your payment to the Utility Billing counter during open hours (M-F 8am-4:30pm).
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Pay by cash, check, money order, or on-site credit/debit card. The $3.95 card fee applies.
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You’ll receive a printed receipt as confirmation of payment.
Paying in person allows you to take care of your bill while running other errands around town. However, the municipal center has limited hours and you may need to wait in line.
Avoid Late Fees
No matter which option you choose, the most important thing is paying your St. Charles utility bill by the due date printed on your statement. Payments received after the due date incur late fees.
I recommend paying at least 3-5 days before the due date, especially if mailing a check, to ensure your payment is received on time. Setting calendar reminders can also help you remember to pay your bill on time every month.
Contact Utility Billing for Assistance
The St. Charles utility billing team is available to help with any questions about your utility account or bill payment options. Reach them at:
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Phone: 630-377-4426 (M-F 8am-4:30pm)
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Email: [email protected]
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In person: 2 E Main St, St. Charles, IL 60174
The knowledgeable utility billing staff can explain charges, check your account balance, take payments, set up auto-pay, and more.
Benefit From Reliable City Utilities
Staying on top of paying your monthly utility bill is the price we pay to benefit from the City of St. Charles’ reliable water, sewer, electric, and other essential services.
As a St. Charles resident, here are some of the high-quality utilities you can enjoy:
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Drinking Water – St. Charles provides safe, clean water that consistently meets or exceeds all federal and state water quality standards.
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Sanitary Sewers – Wastewater is pumped away from homes and treated at advanced sewage plants.
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Electric – The municipal electric utility delivers robust, efficient power to the city.
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Refuse & Recycling – Dependable garbage collection helps keep St. Charles clean and eco-friendly.
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Street Lights – Well-lit roads mean safer driving and walking at night.
By paying your utility bill promptly each month using one of the convenient payment options, you can access these modern necessities and power St. Charles’ quality of life.
Choose the Right Payment Method for You
As a resident of the City of St. Charles, I appreciate having various options to pay my utility bill each month. After trying them all at some point, I’ve settled on automatic bank withdrawal as my preferred method. I like that it’s fee-free and automatic, saving me time and hassle.
But you may prefer the simplicity of paying online, the familiarity of mailing a check, or the convenience of paying by phone. Review the key benefits and drawbacks of each method below:
Online
- Fast and easy 24/7
- Convenience fee
Phone
- Available anytime
- Automated system can be confusing
- Familiar bill-paying method
- Must mail 5-7 days before due date
Auto Withdrawal
- Free, automatic payments
- Must monitor account balance
In Person
- Take care of bill while out
- Limited hours, may need to wait
No single method is necessarily better than the others. Choose the City of St. Charles utility bill payment option that best matches your needs and preferences. And reach out to the utility billing department if you ever have any questions or concerns!
What You Need to Know
- The Utility Billing Office is ready to assist you with your utility payments and billing questions.
- The St. Charles utility payment system is now SilverBlaze.
- All accounts have been assigned new account numbers.
- Customers currently paying online through Paymentus can create a new profile in SilverBlaze and set up payment methods.
- A “Quick Pay” option that doesn’t require creating a profile and password also is available.
- Customers who pay their utility bill through a bank or other outside payment system will need to update the payment information with the new utility account number.
- Self-service credit/debit card payments can be made in person at the Utility Billing counter, and includes a $3.95 convenience fee.
- Phone payments are available using our Automated Phone Service. Call (833) 425-1113 toll free 24/7.
- Paper bills have a new look and added utility information.
- Everyone will receive a paper bill for the first billing cycle due to all accounts being assigned new account numbers.
Contact our Utility Billing Office with questions at 630.377.4426
**New System Launch Complete**
The City has successfully transitioned to a new utility billing software as of February 13, 2024.
Join Our Team | City of St. Charles, IL
Does St Charles have a utility billing system?
The City has successfully transitioned to a new utility billing software as of February 13, 2024. The Utility Billing Office is ready to assist you with your utility payments and billing questions. The St. Charles utility payment system is now SilverBlaze. All accounts have been assigned new account numbers.
What services does Saint Charles offer?
A whole host of quality service providers bring electricity, gas, and other essential services City of Saint Charles residents. Visit these individual web sites for details on services, billing, customer service, and more. For information on Water & Sewer service, please contact our Finance Department at 636-949-3212.
How do I send a check to St Charles County?
By submitting check, money order or cashier’s check in the drop box inside the County Administration Building at 201 N. Second Street or at the drive-up drop box on the north side of Monroe Street near the corner of Second Street in St. Charles. Include remittance stub, if available, and account number on payment in an envelope.
How do I send a remittance to St Charles City?
Include remittance stub, if available, and account number on payment in an envelope. Do not place cash in the drop box. A payment placed in the outside St. Charles City drop box on Second Street could result in late payment penalties if it is not received by the Collector of Revenue by the due date.