Paying your utility bill to the City of Surprise is easy and convenient when you use their online payment system. In this article I’ll walk you through all the steps so you can pay your bill online in just a few minutes.
Overview of City of Surprise Utility Billing
People and businesses inside the city limits of Surprise can get water, sewer, trash, and recycling services from the city. Your utility bill has a monthly base service fee and charges for these services based on how much you use them.
Utility bills are billed monthly and are typically due around the 25th of each month. If your bill is not paid by the due date, late fees will apply. The City offers several ways to pay your utility bill so you can choose the most convenient method for you.
Why Pay Your Bill Online
Online bill payment for your Surprise utility company is the fastest and easiest way to make sure your payment gets to them on time every month. Here are some of the key benefits of paying your bill online:
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Avoid Late Fees: When you pay online, your payment is processed immediately so there’s no chance of postal delays causing a late payment.
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View Payment History: You can log in to your online account anytime to view your past bills and payment history.
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Schedule Recurring Payments: Set up automatic monthly payments so your bill gets paid on time without you having to remember.
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Easy and Quick: Instead of mailing a check, it only takes a few minutes to log in and make payment.
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Environmentally Friendly: Going paperless helps reduce waste and environmental impact.
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Payment Confirmation: You get instant confirmation that your payment was received and processed.
How to Pay Your Bill Online
Follow these simple steps to pay your City of Surprise utility bill online:
Step 1: Set Up an Account
First, you’ll need to set up an online account if you don’t already have one. Here’s how:
- Go to https://surpriseaz.gov/1236/Pay
- Click on “Pay Utility Bill”. This will take you to the payment portal.
- Click “New users click here to register” if you don’t have an account yet.
- Enter your account number and other required information to register.
- Create a username and password.
- Agree to the terms and conditions.
- Click “Register Account”.
Once your account is set up, you’ll be ready to make online payments.
Step 2: Log In
To pay your bill, go to the payment portal at https://surpriseaz.gov/1236/Pay and click “Pay Utility Bill”.
Then enter your username and password to log in to your account.
Step 3: Select Pay Bill
After logging in, select “Pay Bill” to pull up your current account balance and billing information. Review the amount due and due date.
Step 4: Enter Payment Details
Next, enter your payment amount and payment method. You can pay by credit card, debit card or electronic check. Enter your card or checking account information.
Step 5: Submit Payment
Review the payment details and make sure the amount is correct. Check the box to agree to the terms and conditions. Then click “Continue” to submit your payment.
Step 6: Get Confirmation
You will receive a payment confirmation page and confirmation number when your transaction is complete. Your account will reflect the payment right away so you have proof it was received on time.
And that’s it! By using the online payment system, paying your Surprise utility bill takes just minutes.
Other Ways to Pay Your Bill
If you prefer not to pay online, the City of Surprise does offer other payment options:
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Mail: You can mail your payment to the address printed on your bill. Allow 5-7 days for it to be received.
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Phone: Call the number on your bill during business hours to pay over the phone.
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In person: Take your payment to the Finance Department at Surprise City Hall during business hours.
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Drop box: Place your payment in the drop box located in the parking lot behind City Hall.
However, these methods do take more time and have a greater risk of being late if there are any delays in the mail or processing.
Avoid Late Fees with On Time Payment
The most important thing is paying your utility bill by the due date each month so you avoid late payment penalties. The City charges a 10% late fee on any overdue balance, so the fees can add up if you consistently pay late.
Protect your wallet and your credit by paying on time. With the convenient online payment system, you can schedule payments in advance or make quick one-time payments anytime before the due date. Setting up text or email reminders can also help you remember to pay each month.
Paying your Surprise utility bill online is fast, easy and prevents those pesky late fees. Now that you know how to use the online payment system, get registered and start paying your bill conveniently from home in just minutes. Contact the City utility billing department if you have any other questions about online bill pay.