Simplifying Bill Payments in Susanville with Helpful Local Resources

Paying bills on time can be a tedious task, especially with busy schedules. Fortunately for residents of Susanville, California, there are convenient bill pay options available through the city and local utility companies. This guide will walk through the various bill payment services, programs, and community resources available to Susanville households and businesses.

City of Susanville Utility Billing

The City of Susanville provides water sewer, and garbage services to properties within the city limits. Residents and businesses can pay their utility bills through the following methods

• Online – The city offers online bill pay through Invoice Cloud. Customers can pay bills directly on the City of Susanville website using credit/debit cards or e-checks. Payments are processed instantly.

• Phone – Call the Utility Billing department at (530) 257-1041 to pay over the phone using a card.

• Mail – Utility bills can be paid via mail by sending a check or money order to the City of Susanville, 66 S Lassen St #1, Susanville, CA 96130.

• Drop Box – A drop box is located in the parking lot outside City Hall at 66 S Lassen St. Customers can drop off payments 24/7.

• In Person – Payments can be made in person at the Finance Department in City Hall during business hours, Monday-Friday 8am-5pm.

The City of Susanville does not charge processing fees for online/phone credit card payments. Customers can also set up automatic recurring payments through Invoice Cloud to avoid late fees.

Lassen Municipal Utility District

The Lassen Municipal Utility District (LMUD) provides electric service to Susanville residents and businesses. LMUD offers the following bill payment options:

• Online – Customers can pay their electric bill on the LMUD website using credit/debit cards or checking accounts.

• Phone – Call (530) 257-4174 to make a payment over the phone.

• Mail – Mail signed checks or money orders to LMUD, 65 S Roop St, Susanville, CA 96130.

• Drop Box – A drop box is located outside the LMUD office at 65 S Roop St.

• In Person – Payments can be made at the LMUD office Monday-Friday 8:30am-4:30pm.

• AutoPay – Customers can enroll in AutoPay to have payments automatically deducted from a checking account each month.

LMUD charges $2.95 for online credit/debit card payments but no fees for payments from a bank account. They offer payment plan options for customers struggling to pay their electric bill.

Susanville Sanitation District

The Susanville Sanitation District handles sewer services for the unincorporated areas surrounding Susanville. Bills can be paid through:

• Mail – Send checks or money orders to PO Box 1346, Susanville, CA 96130.

• Drop Box – A locked drop box is located outside the Sanitation District Office at 45 S Weatherlow St.

• In Person – Pay at the office Monday-Friday 9am-4pm.

The Sanitation District does not currently offer online bill pay but expects to add this option in 2023. Customers can call (530) 257-9108 with billing questions.

Local Payment Services

Susanville also has a few local bill payment services available:

• Lassen Drug Pharmacy – Customers can pay City of Susanville utility bills here for a small $1.50 fee. Lassen Drug is located at 1440 Main St.

• JJ’s Market & Deli – This corner market accepts payments for LMUD electric bills. They charge $1 per transaction. JJ’s is at 2160 Main St.

• Susanville Post Office – The Post Office at 170 Russell Ave offers Western Union bill pay services for a variety of local and national companies. Fees depend on the payee.

Financial Assistance Programs

For low-income residents or those facing financial hardship, there are some assistance programs available in Susanville:

• The City of Susanville offers bill pay assistance through the Community Action Agency. Qualified homeowners can receive grants up to $150 per year to help with utility bills.

• LMUD partners with Project Share to provide one-time energy bill grants to customers in need. They also offer payment plans and low-income discounts.

• The Lassen County Social Services Department provides emergency utility bill assistance through the Low Income Home Energy Assistance Program (LIHEAP).

• Local charities like the Salvation Army and St. Paul Lutheran Church offer additional help with bills and other basic necessities.

Non-profit organizations like the Lassen Business & Career Network provide weatherization services and financial counseling to low-income households.

Additional Community Resources

• The Susanville Stuff website lists local events, businesses, and resources. Their services directory has contact information for all utility providers.

• The Lassen County Chamber of Commerce can connect residents with community programs and aid.

• 211 Lassen County offers a helpline to provide info on health/human services and financial assistance.

• St. Mary’s Catholic Church provides food, clothing, shelter, and financial help to those in need.

Navigating utility bills can be complicated, but Susanville offers many convenient pay options. Reach out to local service providers or community organizations if you need bill pay assistance or help weatherizing your home. With some planning and awareness of programs available, Susanville households can keep their utility payments affordable and up to date.