Paying your utility bill to the City of Thornton is an important aspect of being a resident. The city provides water, sewer stormwater and trash services, which are reflected on your monthly utility bill. There are several convenient ways to pay your City of Thornton utility bill so you never miss a payment.
The City of Thornton offers both online and offline options for paying your utility bill. I’ll walk through the step-by-step instructions for setting up online bill pay through the customer portal as well as the other payment methods available by phone mail, in person, or drop box.
Paying Online
The easiest way to pay your City of Thornton utility bill is online through the customer portal. Here’s how to get set up for online bill pay
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Visit the City of Thornton Utility Billing webpage.
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Click on “Utility Bill Login” in the menu on the right side.
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On the login page, click “Create an Account” below the login fields.
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Type in your email address, account number, and last name as it appears on your records. Then click “Continue. “.
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Create a username and password. Agree to the terms and conditions. Then click “Create Account.”
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You will receive a confirmation email. Click the link in the email to verify your account.
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Log back into the portal using your new username and password.
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Under “My Profile,” check the box to enable paperless billing so your bill is sent electronically each month.
Once your online account is set up, you can:
- View and pay your current bill
- View past billing history
- Set up automatic payments
- Store payment methods for convenience
- Go paperless
Paying online is the fastest way to ensure your payment is received on time each month.
Paying by Phone
If you prefer not to pay online, you can also make a payment over the phone by calling 303-538-7370 and selecting option 1. You will need to have your credit card ready to make a payment this way.
Paying by Mail
To pay your City of Thornton utility bill by mail:
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Write your check or money order payable to City of Thornton Utility Billing.
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Detach the payment stub from the top of your paper bill and turn it over to the back.
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Write your account number on your check or money order and mail to:
City of Thornton Utility Billing
PO Box 810262
Denver, CO 80281-0262
Be sure to mail your payment 7-10 days before the due date listed on your bill to ensure it’s received on time.
Paying In Person
You can pay your City of Thornton utility bill in person at:
Thornton City Hall
9500 Civic Center Drive
Thornton, CO 80229
City Hall is open Monday through Friday from 8:00 am to 5:00 pm excluding holidays. You can pay with cash, check, money order or credit card when paying in person.
Using the Drive-Up Drop Box
For your convenience, there is a drive-up drop box located outside Thornton City Hall where you can drop off your utility bill payment at any time:
Drive-Up Drop Box
9500 Civic Center Drive
Thornton, CO 80229
When using the drive-up drop box, only enclose a check or money order. Do not deposit cash payments in the drop box.
Using the Walk-Up Drop Box
There is also a walk-up drop box available 24/7 if you prefer not to drive to City Hall:
Walk-Up Drop Box
12450 Washington Street
Thornton, CO 80241
As with the drive-up box, only pay by check or money order when using the walk-up drop box.
Automatic Payments
You can really simplify bill payment by setting up automatic monthly payments directly from your bank account. Here’s how:
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Log into the Customer Portal
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Under “My Profile,” click on “AutoPay Accounts”
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Click “Enroll in AutoPay”
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Select your payment method as a bank account
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Enter your bank account information
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Click “Confirm” to verify your details
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Check the box to enable AutoPay
Once enabled, your bill will be paid automatically on the due date each month directly from your bank account.
Budget Billing
The City of Thornton offers a Budget Billing program to make your utility bill payments more predictable each month. With this program, you pay a set “budgeted” amount each month based on your average costs over the past 12 months.
At the end of each calendar year, your account will be reviewed and the monthly budgeted amount will be adjusted up or down accordingly. Any remaining credit or outstanding balance will be applied to your account at that time.
To enroll in budget billing:
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Your account must be in good standing with no past due balance.
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Fill out and submit a Budget Billing application, available on the Utility Billing page.
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Budget billing takes effect following your next meter read after approval.
Payment Arrangements
If you are unable to pay your utility bill in full by the due date, you may be able to set up a payment plan. Please call 303-538-7222 to speak with a customer service agent about arranging a payment plan for your outstanding balance.
Avoid Late Fees
Your City of Thornton utility bill must be paid by the due date printed on your statement to avoid late fees. If your payment is not received on time, you will incur the following late penalties:
- 1st Late Notice – $5 penalty
- 2nd Late Notice – $20 penalty
- Disconnect Notice – $50 penalty
Skipping payments will result in heavy late fees, so be sure to pay on time every month using one of the payment options above. Online payments and automatic payments can help you avoid late fees.
Moving? Terminate Service
If you are moving out of Thornton, you must terminate utility services in your name to avoid being responsible for charges at your old address.
To terminate service, please call 303-538-7400 at least 3 business days before your move date. Provide your new mailing address so your final bill can be sent to you.
Get Payment Assistance
If you are struggling financially, assistance programs may be available:
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LEAP: Lower income residents may qualify for the Low-income Energy Assistance Program (LEAP) which provides help for paying utility bills in the winter months. Learn more and apply here.
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Hardship Program: The City offers a hardship program for customers unable to pay due to job loss, medical issues, etc. Call 303-538-7222 for details.
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Payment Plan: Call to set up a monthly payment plan for any overdue balance.
Don’t let an overdue utility bill stress you out. Pay online, by phone, by mail or in person using one of the City’s convenient payment options. Reach out for assistance if you need help paying your bill. Consistently paying your utility bill on time can help you avoid penalties and service disruptions.
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FAQ
What is the phone number for City of Thornton pay bill?
What is the phone number for the city of Thornton CO?
How do I pay my utility bill in Thornton?
The City of Thornton offers a service called the Budget Billing program. *Budget Billing rules and application can be found under Budget Billing Information. Can’t Pay Your Utility Bill? It may be possible that payment arrangements can be made on your account. Please call 303-538-7222 .
What services does the city of Thornton provide?
The City of Thornton provides water, sewer, stormwater, and trash services to its residents. One or more of these services are reflected in your utility bill each month. Much like other cities across the country, Thornton continues to see increases in the cost to maintain and improve our water system.
How do I pay in person at Thornton City Hall?
In-Person Pay in person at Thornton City Hall, located at 9500 Civic Center Drive, from 8:00 a.m. to 5:00 p.m. Place payment in our drive-up drop off box located at 9500 Civic Center Drive. Remember, always pay by check or money order when dropping off your payment in the night drop.
What can I do with a city of Thornton web portal account?
With an account you will be able to do more with the City of Thornton Web Portal. This includes faster entry of information, and access to options not available to anonymous users. Forgot your password? If you do not have an account, please click on Register to create one.