How to Pay Your Water Bill in Troy, Ohio

Paying your water bill is an essential responsibility for all residents and businesses in Troy, Ohio. The city provides water sewer, and trash services to the community, and citizens must pay their utility bills regularly to continue receiving these services. With several convenient payment options, Troy aims to make paying your water bill simple and hassle-free. This article will explain the various ways you can pay your Troy water bill online or in-person, to avoid service interruption.

The City of Troy provides water, sewer, trash, and recycling services to residents and charges for this on a monthly utility bill. Usage rates are based on how much water you use, as measured by your water meter. Bills are sent out at the beginning of each month, with payment due by the 15th to avoid late fees.

If you just moved to Troy, you’ll need to set up new water service by filling out an Owner Utility Service Contract or Tenant Utility Service Contract. This tells the city to start service at your new address. Be sure to contact the Billing and Collection department beforehand to schedule your service start date.

There are several ways to pay your monthly Troy water bill:

In Person

The easiest way to pay is to go to 100 S. Troy City Hall and pay in person. Market Street. You can go to the Billing Make sure checks are made out to “City of Troy. ”.

City Hall is open Monday-Friday, 8am-5pm, excluding holidays. For after-hours payments, a drop box is located near the S. Market St. entrance. Credit card payments are subject to a 2.35% processing fee.

By Mail

To pay by mail, send your check, money order, or cashier’s check to:

City of Troy
100 S Market St
Troy, OH 45373

Allow 7 days for mailed payments to reach the city offices. Do not mail cash. As with in-person payments, make sure checks are addressed to “City of Troy.”

Online Bill Pay

You can use your bank’s online bill pay system to have them mail a check to the city on your behalf. Just search for “City of Troy” as the payee and input the city address above. Schedule payments 7 days before your bill due date.

Online Credit Card or Bank Payment

The fastest and most convenient option is to pay your Troy water bill online using the city’s payment portal. You can pay by credit card, debit card, or electronic bank transfer from your checking or savings account.

To use the online payment system, you must first register your account using your utility account number and service address zip code. Once registered, you can log in anytime to make one-time Quick Payments or set up recurring payments.

The portal accepts Visa, Mastercard, Discover, and American Express credit cards. Credit card payments are subject to a 2.35% processing fee. Bank transfers cost a flat $1 per transaction.

Automatic Bank Withdrawal

For hands-free water bill payment, enroll in the city’s automatic bank withdrawal program. This automatically deducts your water payment from your bank account each month.

To sign up, complete the Automatic Deduction Form and submit it to the Billing Department along with a voided check. Payments will be deducted on your bill’s due date. You can cancel at anytime by submitting a written request.

Consider Irrigation Service Needs

If you have a residential irrigation system, there are seasonal considerations for your water service:

• In spring, irrigation water service resumes the week of April 15th when the city reconnects and charges for irrigation water usage. Have your backflow device inspected and certified by the health department beforehand.

• In fall, irrigation service is shut off and disconnected the week of October 21st for winter. The city can accommodate individual shutoff dates for a $25 fee.

Avoid Late Fees and Service Disruption

To avoid penalties, make sure your water bill payment reaches the City of Troy by the 15th of each month. Late fees are 10% of your bill’s past due amount.

If your account becomes delinquent for nonpayment, the city will issue a shutoff notice and assess a $25 processing fee. Shutoffs occur if payment is not received by the shutoff date. To resume service, you must pay the past due amount in full plus a $25 turn-on fee.

Payment Assistance and Leak Adjustments

If you are struggling to pay your water bill, the City of Troy partners with Michigan-based TrueNorth Community Services to provide emergency utility bill payment assistance. Contact TrueNorth or the Billing Department to learn more about qualification requirements.

For unusually high water bills caused by leaks, you can request a leak adjustment providing you meet certain criteria. This reduces sewer charges on the excess water leakage but does not adjust actual water usage fees. Again, contact the Billing Department for full details.

Communication is Key

If you have questions about your water bill or are unable to pay on time, communication is vital. Contact the Troy Billing and Collection Department as early as possible to discuss your situation and options. This can help avoid punitive action. The city aims to provide quality utility services to all citizens in an understanding and fiscally responsible manner.

Be sure to keep your contact information up to date with the city, so they can reach you about any billing issues. Update your phone number, email, and mailing address if anything changes. Also inform the city if you are moving or transferring service to a new account holder at your address.

Paying your monthly water bill allows the City of Troy to continue providing essential utility services to the community. They offer flexible payment methods to suit all needs and budgets. By paying on time and communicating about any issues, you can stay in good standing and avoid fees or service disruptions. Responsible water bill payment contributes to Troy’s fiscal health while ensuring quality of life for all citizens.