A Guide to Paying Your City of Twin Falls Utility Bill

If you live or work in Twin Falls, you need to pay your monthly utility bill for things like water, sewer, and trash. If you live or work in Twin Falls, you need to make sure you pay your bill on time every month so that your service doesn’t go down.

In this comprehensive guide, we’ll walk through everything you need to know about paying your City of Twin Falls utility bill.

Overview of Twin Falls Utility Services

The city of Twin Falls provides the following utility services to residents and businesses located within city limits:

• Water treatment and distribution
• Wastewater collection and treatment
• Trash, recycling and yard waste pickup
• Pressurized irrigation system

The city’s Utility Services Department handles billing and payment processing for these municipal services Your monthly bill covers the cost of providing reliable utilities to Twin Falls homes and businesses.

Understanding Your Utility Bill

City of Twin Falls utility bills are sent out every month, and depending on your billing cycle, they are due on the 10th, 15th, 20th, or 25th of the month.

Key elements of your utility bill include

• Account number
• Service address
• Previous balance
• Current monthly charges – water, sewer, trash, etc.
• Payment due date
• Total amount due

Review your bill carefully each month to ensure all the charges look accurate before paying.

Payment Policies and Late Fees

Utility bills from the City of Twin Falls are due 21 days after the billing date printed on your statement.

Once the payment is past due, there will be a $10 late fee or 1. 5% of the balance (whichever is greater) applies.

Other key payment policies:

• Bills not paid within 31 days of the billing date may be disconnected.
• Past due balances incur additional late fees each month until paid in full.
• Payment extensions can be requested but late fees still apply.

Avoid penalties and service interruptions by paying on time!

Pay Your Utility Bill Online

The fastest and easiest way to pay your Twin Falls utility bill is through online bill pay on the city’s website

To pay online:

1. Visit www.tfid.org
2. Click on Pay Utility Bill
3. Register for an account or log in
4. Select payment amount and submit

Online payments process instantly. You can use credit/debit cards or electronic checks connected to your checking account.

Pay By Phone

In addition to online payments, the City of Twin Falls offers a pay-by-phone option for quick bill payment.

To use the automated phone system:

• Call 208-944-9475
• Enter your account number
• Follow prompts to make a payment

A small processing fee applies to phone payments. You can use credit/debit cards or e-checks to pay.

Pay by Mail

Mailing in a check or money order is always an option if you prefer to pay your Twin Falls utility bill by mail.

To pay by mail:

• Make checks payable to City of Twin Falls

• Include payment stub or write your account number

• Mail to:

  City of Twin Falls
  PO Box 2469
  Twin Falls, ID 83303

• Allow 7-10 days for delivery to avoid late fees

While less convenient, mailing payments gives you more flexibility on payment type.

Pay in Person

For those who prefer paying bills in person, you can drop off a payment at Twin Falls City Hall located at 203 Main Ave E.

In-person payment options:

• Monday-Friday from 8am-5pm
• Use drive-up drop box
• Extended hours until 6pm on due date
• Closed major holidays

Cash, check, money order or card payments are accepted. You’ll receive a printed receipt.

Enroll in AutoPay

You can save time and avoid late fees by enrolling in automatic monthly payments through the city’s online bill pay system.

With AutoPay:

• Your utility bill gets paid automatically each month on the due date
• Payments are securely processed from your payment method on file
• It’s hassle-free – nothing to remember!

Sign up for AutoPay through your online account to simplify bill payment.

Payment Assistance Programs

If you’re having trouble paying your Twin Falls utility bill, the city partners with several organizations to provide payment assistance:

• LIHEAP – Helps cover heating and cooling bills based on income eligibility.

• SWICAP – Provides home weatherization and utility payment assistance.

• El Ada – Offers support through funds for utility bills and deposits.

• Payment Arrangements – Set up a payment plan directly through the city.

Don’t hesitate to reach out if you need help paying your utility bill. There are resources in Twin Falls to get back on track.

Contact Utility Services

The City of Twin Falls Utility Services team is available to help customers Monday-Friday from 8am-5pm at 208-735-7250 or [email protected].

Contact them for:

• Billing and payment questions
• Payment arrangements
• Start/stop service
• Report service issues
• Account maintenance

Paying your Twin Falls utility bill is quick and easy through the available online, phone and mail options. Sign up for an account today to access convenient billing and payment services.