The Simple Guide to Paying Your City of Tyler Water Bill Online

As a responsible Tyler, TX homeowner or renter, you need to pay your water bill every month. One quick and easy way to pay your bill is through the City of Tyler’s online payment system. Our guide will teach you everything you need to know to create an account and pay your online City of Tyler water bill.

Overview of the City of Tyler Water Department

The City of Tyler Water Utilities Department is responsible for providing safe, reliable drinking water to residents and businesses in Tyler They operate and maintain the city’s water treatment plants, water towers, distribution lines, pumps, and other water infrastructure

At the moment, the water department in Tyler provides water to about 47,000 homes and 3,700 businesses. Every day, they pump, treat, and deliver about 15 million gallons of water.

The water department charges customers a utility rate based on how much water they use. This helps pay for costs like operation, maintenance, and capital improvements. They send bills every month and wait for payment within 15 days of the date of the bill.

Benefits of Paying Your Water Bill Online

Paying your City of Tyler water bill online through the city’s web payment portal provides several advantages:

• Convenience: You can pay anytime, anywhere using a computer, smartphone, or tablet. No need to mail in a check or visit city offices.

• Efficiency: Online payments post to your account immediately, so you don’t have to worry about postal delays.

• Security The online payment portal uses industry-standard encryption to protect your personal information,

• Simplicity: The online system is user-friendly with an intuitive interface. Setting up an account takes just a few minutes.

• Cost Savings: Paying online avoids the cost of stamps, checks, gas for driving to city offices.

• Account Management: You can review payment history, update account information, and sign up for paperless billing.

For these reasons, the City of Tyler encourages customers to use the online bill pay option.

How to Set Up an Online Account

Setting up an account with the City of Tyler’s online utility billing system is quick and straightforward, taking only a few minutes. Just follow these steps:

1. Go to the City of Tyler Online Bill Pay website.

2. Click on the “Pay / View Bills” button.

3. On the next screen, click “Register” to create your account.

4. Enter your Utility Account Number and the last payment amount on your water bill. These are required to validate your account.

5. Fill in your contact information like name, address, phone number and email address.

6. Create a password and security question for your account.

7. Agree to the website’s Terms and Conditions.

8. Click “Register Account” when finished.

9. Check your email inbox for a verification link and click it to complete registration.

Once you complete registration, you can immediately log in and access your City of Tyler water utility account online. The whole process usually takes less than 5 minutes.

Making a Payment on Your Water Bill

Here are step-by-step instructions for making an online payment to your City of Tyler water account:

1. Go to the online bill pay website and log in to your account.

2. The dashboard will show your current account balance. Click “Pay Bill” to proceed.

3. Select the account you want to make a payment to if you have more than one.

4. Enter the payment amount. You can pay the total balance, make a partial payment, or pay a fixed amount.

5. Select your payment method:

• Credit/Debit Card – Visa, MasterCard, Discover, American Express
• Electronic Check – Use checking or savings account

1. Enter your payment method details like card number, expiration date, and billing address.

2. Click “Continue” to proceed to the verification screen. Review payment details then click “Process Payment” to complete.

You’ll see a payment confirmation page and receive a receipt by email. The payment will immediately post to your water account. And that’s it – your City of Tyler water bill is paid online in just a few quick steps!

Payment History and Account Management

Your online account also lets you:

• View payment history – See past bills and payment dates over a 12 month period.

• Access billing statements – Download or print current and previous water bills.

• Update account information – Change phone number, email, password, etc.

• Enroll in autopay – Set up recurring automatic payments from a credit card or bank account.

• Go paperless – Opt out of mailed paper bills and receive billing statements electronically.

So your online account is more than just a bill payment portal – it’s a complete account management tool.

Account Balance Reminders and Past Due Notices

To help avoid late fees, the City of Tyler offers both bill reminders and past due notices through the online system:

• Balance reminders – Receive an email reminder when your water bill is ready to view/pay online.

• Past due alerts – Get an email if your account becomes past due, before service disruption occurs.

These optional alerts make it easier to remember to pay your bill on time every month. Customers are encouraged to enable them under “My Profile” after logging into their online account.

Customer Service for Payment Issues

If you have any problems making an online payment or questions about your water account, the City of Tyler provides customer service by phone and email:

• Phone: Call (903) 531-1230 weekdays from 8am to 5pm.

• Email: Send a message to [email protected]. Include your account number.

The City of Tyler also has a walk-in customer service center located at 511 West Locust Street in downtown Tyler if you need in-person assistance.

Knowledgeable and friendly staff can help resolve any bill pay issues or account inquiries you may have.

Avoid Service Disruptions with On-Time Payments

The City of Tyler emphasizes that paying your water bill by the due date is important to avoid account penalties or service disruptions. Here are key deadlines:

• Due Date – Full payment must be received within 15 days of the billing date.

• Late Fee Date – A 10% late penalty applies to past due balances after 25 days from the billing date.

• Disconnection Date – Accounts 10 days past due may have water service disconnected.

• Reconnection Fee – A $50 fee is charged to resume water service after disconnection.

Repeated late payments or non-payment can also negatively impact your credit score.

Setting up autopay or bill reminders through the online account system is recommended to stay on top of your bill and prevent lapses in service. But if you do miss a payment, contact the water department immediately to make arrangements.

Paying your water bill on time and sustainably accessing clean water is essential for every family and business in Tyler. The City of Tyler offers a quick, easy-to-use online payment system to maintain your account in good standing.

Setting up an online account allows fast bill payment, account management, paperless billing, due date reminders, and autopay options. Just visit the City of Tyler Online Bill Pay website and follow the registration steps outlined above.

Online payments help conserve resources while providing convenience and security. The water department’s customer service team is also available if any billing issues arise. Maintaining your water account through timely online payments ensures safe, reliable water service delivery to your home or business.