The City of Watsonville provides water, sewer, and garbage services to over 50,000 residents To keep these essential utilities running, customers must pay their monthly utility bill The city offers various options to easily pay your Watsonville utility bill on time each month. From online payments to auto-debit, customers can choose the most convenient method for their needs.
The Watsonville Public Works and Utilities Department is responsible for operating the city’s water treatment and distribution, wastewater collection and treatment and solid waste management. Their staff work hard to deliver safe, reliable utility services to the community. In return customers must pay their share of the costs through monthly utility billing.
The city aims to make paying your bill quick and hassle-free. They offer flexible online, phone, mail, or in-person payment methods. Look at the choices to see which one works best for you to pay your Watsonville utility bill.
Pay Online
Customers can pay their utility bill online at any time through the city’s website, where they can do so quickly and safely. Setting up an online account allows you to:
- Pay instantly 24/7.
- Store payment methods for faster checkout.
- Access billing history and statements.
- Set up recurring auto-payments.
- Receive paperless e-bills.
- Avoid late fees with reminders.
Register for online bill pay at www.watsonville.gov. Click “Pay Bill” and follow the instructions to create an account. You can also make one-time guest payments without registering.
Auto-Pay
For hands-free convenience, enroll in automatic monthly payments through the online system. On your bill’s due date each month, the amount due will be automatically paid from your stored credit card or bank account. This prevents late payments or service disruptions.
To start auto-pay:
- Log into your online account.
- Under “My Profile,” select auto-pay.
- Enter your preferred payment method details.
- Check the box to authorize recurring payments.
Pay by Phone
For one-time bill payments without online access, call the city’s automated phone payment line at 1-855-748-3077. You will need to enter your account number and card details. Phone payments are processed instantly but incur a small service fee.
Pay by Mail
Traditional mail-in check or money order payments can be sent in the return envelope included with your monthly utility bill. Mail at least 7 days before the due date to ensure on-time delivery. Include your payment stub to credit the proper account.
Payments should be addressed to:
City of Watsonville Utility Billing
P.O. Box 149
Watsonville, CA 95077
Pay In-Person
In-person utility payments can be made at Watsonville City Hall located at 250 Main St. Cash, check, or credit card payments are accepted Monday-Friday, 8am-4:30pm. There is a service fee for credit card transactions.
A secure 24-hour drop box is also available in the City Hall parking lot for after-hours payments by check or money order.
Payment Assistance Programs
If you are struggling financially and unable to pay your utility bill, the City of Watsonville offers programs to help:
- Payment arrangements – Extended due dates or installment plans.
- Leak adjustment – Discounted bill for high use due to leaks.
- LIHEAP – Federal heating and cooling financial assistance.
Contact the utility billing office at (831) 768-3455 to discuss bill help options and applications. With the proper aid, your water and sewer service can stay on.
Avoid Late Fees and Disconnection
Watsonville utility bills are due 21 days after issuance each month. Any outstanding balances on the due date are charged a 10% late payment penalty. Accounts past due 30 days or more will have service disconnected until paid in full, including a $50 reconnection fee.
Prevent penalties and outages by paying on time every month. Sign up for automated payments or carefully track due dates on your calendar. Keep your account info current so you receive billing notices. Contact customer support immediately if you anticipate difficulty paying any monthly charges.
Managing utility bills on top of other expenses can be challenging. But with Watsonville’s flexible payment options, you can maintain uninterrupted water, sewer, and garbage services. Select the most convenient way for you to pay each month – online, phone, mail, or in-person. Consistent on-time payments keep your account in good standing.
To Start Utility Service
Contact Utilities staff at (831) 768-3455. Water service availability charges as well as minimum solid waste and minimum sanitary sewer charges will be charged unless and until the customer satisfactorily closes his/her account with the city and no longer occupies the location where service is provided.
Applicants who have not subscribed to city utility service in the last twelve (12) months will be required to pay a service activation fee. New service requests will be processed the next business day if received before 1:00 pm. New service requests received after 1 pm will be processed after two business days.
To Terminate Utility Service
Contact Utilities staff at (831) 768-3455 at least one business day in advance and indicate the day you would like to terminate service. If the account is not under your name, you will be asked to confirm your authority.
Watsonville residents to begin to receive newly-designed utility bill
How do I make a payment in Watsonville?
View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use bank accounts or credit/debit cards to make payments. Please enter your City of Watsonville Customer number/Account # and mailing address as they appear on your bill to proceed with your payment.
What is city of Watsonville online Quickpay?
City of Watsonville Online QuickPay enables you to: View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use bank accounts or credit/debit cards to make payments.
How do I pay my utility bill in Watsonville CA?
Monday thru Friday 8:00 am to 4:30 pm Closed during lunchtime from 1:00 to 2:00 pm Online Bill Pay – pay your bill automatically or month to month by signing for online payment. Check payments City of Watsonville, Utility Payments, 250 Main Street, Watsonville, CA 95076 To speak to one of our utility reps during business hours, please call
How do I cancel my city of Watsonville utility account?
Contact Utilities staff at (831) 768-3455 at least one business day in advance and indicate the day you would like to terminate service. If the account is not under your name, you will be asked to confirm your authority. Online Bill Pay makes it easy for you to manage your City of Watsonville utility account!