How To Pay Your City of West Fargo Utility Bill: A Complete Guide

Living in the city of West Fargo comes with many great community services, like water, sewer, garbage collection and more But paying your West Fargo utility bill on time each month is essential to keep those services running smoothly This comprehensive guide will walk through everything you need to know to pay your West Fargo utility bill, including

Overview of the utility bill
Payment options available
Due dates and late fees
Setting up automatic payments
Assistance programs for bills
FAQs and troubleshooting

This guide will make it easy for you to pay your West Fargo utility bill every month, whether you’d rather do it online, in person, or by mail.

What’s Included on the West Fargo Utility Bill

The City of West Fargo utility bill includes charges for some or all of the following services. depending on what you have active at your property

Water usage and sewer charges
Garbage collection fees
Recycling fees
Stormwater charges
Street lighting assessments
Any applicable late fees from previous months

Bills are sent out every month and show how your property was used and what services were provided during the previous billing cycle. Every month, you should look over the charges and make sure they are correct for your family.

Ways To Pay Your West Fargo Utility Bill

The City of West Fargo offers several convenient payment options:

Pay Online

The new online portal allows payments by credit/debit card or ACH bank transfer. You can also set up autopay and access billing history.

Pay by Mail

Send a check or money order made payable to City of West Fargo to 800 4th Ave E, West Fargo, ND 58078.

Pay In Person

Bring payment to City Hall in cash, check, money order or card during business hours.

Pay by Phone

Call the automated payment line at 1-833-402-1969 and use your card to pay by phone.

Drop Boxes

Place check or money order payments in drop boxes at City Hall or Family Fare.

AutoPay

Complete a paper form to set up automatic ACH payments from your checking account.

Review the payment options to choose the most convenient method for you. Many residents appreciate the simplicity of autopay or the online portal.

Due Dates for Paying West Fargo Utility Bills

West Fargo utility bills have a firm due date of the 15th of each month.

Payments received after the 15th incur a $10 late fee. Additional $10 late fees are added each month the bill remains unpaid.

If a bill is still unpaid after approximately 30 days, water service can be disconnected. Extensive fees apply for reactivation of disconnected service.

So be sure to pay your entire new balance due by the 15th of each month to avoid penalties. Mark your calendar with the due date each month.

Setting Up Automatic Payments with West Fargo

Enrolling in autopay through the City of West Fargo is a convenient way to ensure your bill gets paid on time each month.

To set up automatic payments from your bank account:

Download the ACH Authorization Form from the city website.
Complete the form with your West Fargo account number, bank details and signature.
Attach a voided check and mail everything to City Hall.
Payments will now automatically be withdrawn from your bank account each month on the due date.

You can also log into the online portal and store your bank account or card information to schedule recurring automatic payments.

Assistance for Paying West Fargo Utility Bills

If you are struggling financially and unable to pay your West Fargo utility bill, you may qualify for assistance:

Payment Plan – Contact the utility department to set up a monthly payment plan.
LIHEAP – Federal program provides bill payment assistance if qualified. Apply through county social services.
Churches – Many local churches offer utility bill grants or loans.
Leak Adjustment – One-time credit if a water leak caused a spike in your bill.

Explore these or other options if you are unable to pay your bill in full. Disconnection can occur when balances remain unpaid for many months.

Troubleshooting Problems with Paying Utility Bill

Review these common issues and fixes when paying your City of West Fargo utility bill:

AutoPay not working – Verify your account number was entered correctly on ACH form. Check that your bank account has sufficient funds.

Got disconnected after paying – It takes 24 hours for mailed payments to post to your account, preventing shutoff.

Late fees charged in error – Contact utility billing department if you paid on time but still got late fees.

Can’t create online account – Use forgot password feature or call utility billing for assistance if locked out.

Paper check lost – Contact your bank to place a stop payment and issue a new check. Notify city of delay.

Wrong amount deducted – If the auto payment or online amount taken was incorrect, call the utility department to investigate the discrepancy and get credited for any overage.

Getting familiar with the common challenges of paying your bill can help you quickly resolve issues if they pop up.

Key Takeaways for Paying West Fargo Utility Bills

To recap, following these tips will lead to successful utility bill payment:

Review charges monthly and contact City Hall if any look incorrect.
Pay the total balance due by the 15th of each month to avoid late penalties.
Sign up for paperless billing and autopay to simplify the process.
Contact utility billing staff if you encounter any problems with payment.
Seek assistance programs if needed to maintain essential utility services.
Update your account information if you move or change banks/cards.

Staying on top of your City of West Fargo utility bill responsibilities takes diligence. But you now have all the tools and knowledge needed to pay on time every month! Contact the utility department with any other questions.

About the City of West Fargo Utilities

While we focused specifically on bill payment in this guide, it’s good to also understand exactly what your utility payments help support.

The City of West Fargo utility departments work hard to:

Operate and maintain water treatment and distribution
Safely collect and treat wastewater
Provide weekly garbage collection
Keep streets lit for safety and visibility
Monitor and test water quality
Upgrade infrastructure to support growth

So paying your utility bill helps finance these critical services that protect your health, safety and quality of life as a West Fargo resident. Contact the various utility departments if you ever have issues with your services.

New Lead & Copper Service Line Inventory Survey

North Dakota Department of Environmental Quality is requesting that residents and property owners in West Fargo provide information on their service pipe material. This is a nationwide initiative related to the Lead and Copper Rule that will allow water providers to record the presence of lead service pipes in their systems.

Click the link below to access this short survey. This survey will walk you through how to find your propertys water service pipe. You will need a coin, magnet, and smartphone. Follow surveys directions for more information.

Bills are distributed the last day of each month and are due and payable the 15th of each month. For example, January bills are distributed January 31 and due February 15. Bills can be paid at a variety of locations using cash, check, money order, automatic bank account payments, credit card or debit card.

If you would like your monthly bill electronically, please sign up for eStatements in the Electronic Utility Billing and Payment Portal.

Utility Billing

Contact Physical Address 800 Fourth Ave. E. Suite 1 West Fargo, ND 58078 Phone: (701) 515-5015 Fax: (701) 515-5001

City of West Fargo City Commision Meeting – Monday, December 18, 2023

How do I pay my utility bill in West Fargo?

Utility and city services bills can be paid via mail, drop-off locations, online or as a scheduled, automatic payment. The City of West Fargo accepts cash, check, money order, automatic bank account payments, credit card or debit card for payment. Please note, a 3% convenience fee will be added for any credit card and debit card payments.

Does West Fargo have a utility billing portal?

The City of West Fargo launched a new electronic utility billing and payment portal on Sept. 1, 2022. In addition to current features such as Autopay and eStatements, the new portal will include access to billing history and user-friendly payment management. Who needs to use the portal to pay their utility bill?

Does West Fargo have a convenience fee?

Please note, a 3% convenience fee will be added for any credit card and debit card payments. A $2.50 fee will be added to any ACH payment from a checking or savings account on the electronic utility billing and payment portal. The City of West Fargo launched a new electronic utility billing and payment portal on Sept. 1, 2022.

How much does an ACH payment cost in West Fargo?

Any ACH payment will incur a $2.50 fee. Residents can pay their City of West Fargo utility service bill with an automatic, recurring payment from a checking or saving account. To set up these payments, complete the Automatic ACH Payment Form .*