Paying your City Utilities bill ensures continued electric, natural gas, water, and broadband services for homes and businesses in Springfield, MO. City Utilities offers various payment options to fit every customer’s needs. This guide will explain the different ways to pay your City Utilities bill on time each month.
Overview of City Utilities Billing
City Utilities provides electric, natural gas, water, and fiber optic services to around 115,000 customers in Springfield Bills are sent monthly and are typically due within 21 days
Billing Frequency
- Bills are sent every month
- Residential bills are usually due within 21 days
- Business accounts may have different due dates
Late Payments
- Bills not paid by the due date incur a late fee
- Late fees are 1.5% of the past due balance
- Accounts over 60 days past due may be disconnected
Payment Options
City Utilities offers the following ways to pay your utility bill:
- Online
- Phone
- In person
- AutoPay bank draft
- Kiosk locations
- Third-party bill pay services
Paying Online
Paying online at cityutilities.net is the fastest and most convenient option.
One-Time Payment
Make an immediate payment or schedule a future payment from your bank account Payments from checking/savings are free,
- Payments post same day when made before 5 PM
- Schedule one-time future dated payments
- Visa, MasterCard, Discover accepted for fee
Registered Account
Sign into your online account to make a payment.
- View billing history and usage data
- Manage account settings
- Link bank account for payments
Guest Pay
Make a one-time payment without registering an online account A transaction fee applies
- $2.95 fee per transaction
- Payments post next business day
AutoPay
Enroll in AutoPay to have payments automatically drafted from your account each month.
- No fees to enroll
- Choose your draft date
- Avoid late fees and service interruptions
How AutoPay Works
- Monthly bank draft on due date
- Drafts from checking/savings
- Account will show AutoPay enrollment
- Update anytime through online account
Pay By Phone
Call the toll-free number to pay by phone. Have your account number ready.
- $2.95 fee per transaction
- Can pay by credit/debit card or checking/savings
- Bilingual representatives available
Pay By Mail
Send a check or money order made payable to City Utilities to:
City Utilities of Springfield
PO Box 551
Springfield, MO 65801
- No fee to pay by mail
- Allow 5-7 days for mail delivery
- Include account number on payment
Authorized Payment Locations
Visit an authorized payment location to pay in cash, check, or debit card.
- $1.50 convenience fee per transaction
- Locations include Hy-Vee, CoxHealth Plus, Walmart
- Payments post next business day
Assistance Programs
If you’re having trouble paying your utility bill, the following programs may be able to help:
- DollarMore
- LIHEAP Energy Assistance
- Payment arrangements
- Medical extensions
- Budget Billing to even out payments
Contact City Utilities as soon as possible if you anticipate difficulty paying your bill on time. Sign up for reminders and consider enrolling in AutoPay to avoid late fees. Use the payment options here to pay your City Utilities bill conveniently each month.
Frequently Asked Questions
What are some tips for paying my City Utilities bill on time?
- Enroll in AutoPay
- Schedule payment reminders
- Pay a few days before the due date
- Contact City Utilities immediately if you expect difficulty paying on time
What is the late fee for a City Utilities bill?
The late fee is 1.5% of the past due balance. Pay your bill by the due date to avoid late fees.
What forms of payment does City Utilities accept?
City Utilities accepts online payments, phone payments, mailed checks/money orders, auto bank draft, debit/credit card, and cash payments made at authorized locations.
What if I’m struggling to pay my City Utilities bill?
Contact City Utilities as soon as possible to inquire about bill payment assistance programs or alternate payment arrangements to avoid disconnection of service.
How can I monitor my City Utilities account online?
Register for an online account at cityutilities.net to view your bills, make payments, check usage data, update account information and more.
Paying your City Utilities bill fully and on time is important to maintain uninterrupted service. Take advantage of convenient options like online payments, AutoPay, phone payments, mailed checks, or payments at authorized locations. Seek assistance immediately if you expect difficulty with payment.
Send an Email to the Utility Billing Division Your Name
| Service | Description |
|---|---|
| Online Payment |
To make your Utility Payments online to the City of Springfield |
| Payment Locations |
To make in-person Utility Payments to the City of Springfield, please visit our offices or one of our two dropbox locations |
| Set Up Utility Bill Auto Pay |
Set up automatic withdrawal for your utility bill. |