Paying your water bill is an essential part of being a Clackamas River Water customer. With easy online payment options, paying your bill doesn’t have to be a hassle. In this comprehensive guide we’ll walk through everything you need to know about paying your Clackamas River Water bill online.
Overview of Clackamas River Water
Clackamas River Water (CRW) is a special district that provides drinking water to over 200,000 residents in Clackamas County, Oregon Their service area covers major cities like Happy Valley, Johnson City, Milwaukie, and parts of Portland.
As a not-for-profit municipal corporation, CRW is governed by an elected Board of Commissioners. Revenues from water sales go directly back into maintaining and improving the water system infrastructure.
Online Account Management
CRW offers online account management for customers through their website. With an online account, you can:
- View your current and past water bills
- Make one-time payments
- Set up autopay for recurring payments
- Update your contact information
- View water usage and payment history
- Report leaks, damages, or other issues
You can keep track of your water bill and make sure you never miss a payment by managing your account online.
Payment Options
CRW offers multiple ways to pay your water bill:
Online Bill Pay
- Pay by credit/debit card or eCheck through CRW’s online payment system.
- A convenience fee of $2.50 applies to credit/debit card payments.
Automatic Bill Pay (RapidPay)
- Set up recurring payments from your bank account on the due date.
- Download the RapidPay form and submit with a voided check.
- No convenience fees.
By Phone
- Call 503-722-9220 to pay over the phone using a credit/debit card or bank account.
By Mail
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Mail a check or money order to:
Clackamas River Water
PO Box 891618
Milwaukie, OR 97289
In Person
- Drop off payment at the CRW office at 16770 SE 82nd Drive in Clackamas.
- An after-hours drop box is also available.
At Retail Locations
- Pay your water bill at select retail locations like 7-Eleven and Walmart.
- A convenience fee may apply.
When is My Water Bill Due?
Water bills come out once a month and are due 20 days after the date of the bill. In this case, if your bill date is January 1, payment is due by January 20.
Late fees apply if payment is not received by the due date:
- $5 late fee assessed 20 days past the due date
- 1.5% interest fee charged monthly on past due balances
Your water service may be shut off if your account remains delinquent for 60 days. Make sure to pay your water bill on time every month to avoid penalties.
Understanding Your Water Bill
Your CRW water bill provides detailed information on your charges and water usage each month. Key sections include:
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Account summary – Provides your account number, service address, billing date, due date, and total amount due.
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Payment stub – Detach and submit this portion with mailed payments.
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Charges – Lists the water usage charges, service charge, and any additional fees.
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Water usage analysis – Compares your current and previous water usage in gallons.
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Messages – Important notifications like rate changes appear in this section.
Review your bill carefully each month and reach out to CRW customer service with any questions.
Getting Billing Alerts
With an online account, you can opt into email and text alerts about your water bill. Available alerts include:
- Bill ready
- Payment received
- Payment failed
- Balance due reminder
- Past due notice
- Shut off notice
Alerts ensure you never miss a bill payment or important notification from CRW.
Setting Up Autopay
Autopay is the easiest way to pay your water bill on time, every time. With autopay:
- Payments are automatically deducted from your bank account on the due date.
- You avoid late fees since payment is always on time.
- It’s free and easy to set up through your online account.
To enroll in autopay:
- Log into your CRW online account
- Under “My Profile”, select Payments
- Choose “Sign Up for AutoPay”
- Enter your bank account information
- Review and submit the autopay agreement
Getting Payment Assistance
If you’re having trouble paying your water bill, CRW offers payment assistance:
- Payment arrangements – Set up a monthly payment plan.
- Bill due date extension – Get an extra 10 days to pay your bill.
- Low-income discount – Receive a 60% discount if you qualify.
Contact CRW as soon as possible if you need help paying your bill. Shut offs can be avoided with proper payment assistance.
Avoiding Shut Offs
To avoid having your water shut off due to non-payment:
- Pay your water bill in full by the due date
- Enroll in autopay to ensure on-time payments
- Contact CRW immediately if you cannot pay on time
- Apply for bill payment assistance if qualified
It’s important to act quickly if you fall behind on payments, as shut offs occur after 60 days of non-payment.
Moving? Stopping Service?
If you’re moving out of the CRW service area, make sure to close out your water account:
- Contact CRW at least 3 days before your move date to stop service
- Provide your move out date and forwarding address
- Receive a final bill for any remaining charges
Closing your account ensures you don’t continue getting billed after moving away.
Customer Service Contact
Contact Clackamas River Water customer service with any questions or issues:
- Call 503-722-9220
- Visit the office at 16770 SE 82nd Dr, Clackamas OR 97015
- Hours: Monday-Thursday 7:30am-5pm, Friday 7:30am-4pm
- Email [email protected]
The friendly, knowledgeable staff can assist with bill pay, service changes, payment arrangements, and more.
Paying Your CRW Bill is Fast and Easy
As a CRW customer, you have convenient online options to pay your water bill on time each month. Sign up for an online account to make one-time payments, set up autopay, view your water usage, and manage notifications. With multiple payment methods and billing alerts, paying your bill is a breeze. Contact customer service if you need assistance or bill help along the way.
Vision Statement: We will be known for exceptional service, stewardship, and high-quality water which is essential to the vitality of our region
Clackamas River Water has earned a reputation for providing high-quality water and service. We are offering an excellent opportunity to work at a sustainable organization that provides the community with our most precious resource: water.
Clackamas River Water Treatment Plant Tour
FAQ
Where does Clackamas County get its water from?
Is the Clackamas River clean?
Does the Clackamas River have toxic algae?
Where is the Clackamas River?
Does Clackamas River water pay taxes?
Clackamas River Water is a self-sustaining water provider and does not receive any tax dollars. CRW’s revenue is generated directly from water sales and is spent on water operations, projects, and system maintenance. If you are a residential customer you can use the calculator below to estimate your water bill. First select your meter size.
What is Clackamas River water (CRW)?
Clackamas River Water (CRW) is pleased to welcome you to our 2023 Water Quality… Clackamas River Water has earned a reputation for providing high-quality water and service. We are offering an excellent opportunity to work at a sustainable organization that provides the community with our most precious resource: water.
Why should you work at Clackamas River water?
Clackamas River Water has earned a reputation for providing high-quality water and service. We are offering an excellent opportunity to work at a sustainable organization that provides the community with our most precious resource: water. If you have a home built before 1986, your home can be at risk for increased lead in your water.
Is Clackamas River water a sustainable organization?
Clackamas River Water has earned a reputation for providing high-quality water and service. We are offering an excellent opportunity to work at a sustainable organization that provides the community with our most precious resource: water. Clackamas River Water is a self-sustaining provider and does not receive any tax dollars.