Paying your monthly electric, cable, internet, and phone bills to the Clarksville Department of Electricity (CDE) Lightband is easy and convenient through their website and mobile app. This comprehensive guide will walk through the available payment options, how to pay online, pay by phone, auto-pay enrollment, account management, late fees to avoid, and support resources when you have questions about your CDE Lightband bill.
Overview of CDE Lightband Bill Payment Options
CDE Lightband offers Clarksville residents multiple ways to pay their utility bills on time each month:
- Online – Pay immediately by credit/debit card or bank account via the website
- Phone – Call 931-648-8151 for automated payments by card
- Mail – Send a check or money order to the payment address
- In Person – Visit the CDE Lightband office to pay by cash, check, or card
- Payment Kiosks – Pay 24/7 at the CDE Lightband office or HiRoad store locations
- Auto Draft – Set up recurring automatic bank account withdrawals
- Credit/Debit Card – Make one-time payments by VISA or Mastercard
Review each option below to choose the most convenient methods for paying your CDE Lightband electricity, internet cable TV and telephone services.
Step-by-Step: How to Pay Your Bill Online
Paying online at myaccountclarksvilledecom is the fastest and easiest way to pay your CDE Lightband bill, Follow these steps
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Visit myaccount.clarksvilledecom and login to your account
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Click on “Pay Bill” from the top menu.
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Select the account you want to make a payment for.
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Enter the payment amount and submit.
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Provide your credit/debit card or bank account information.
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Review payment details and complete the transaction.
Once submitted, your payment will immediately process and post to your account. The online option is available 24/7 and you’ll receive instant payment confirmation.
Paying Your CDE Lightband Bill By Phone
To pay your electric, internet, or cable bill over the phone, call 931-648-8151. You’ll need to enter your CDE Lightband account number and follow the automated payment prompts. Accepted payment methods over the phone include Visa, Mastercard, American Express, and Discover credit/debit cards. A $2.95 convenience fee applies to phone payments.
Paying by Mail With Check or Money Order
If you prefer to mail in a paper check or money order, be sure to include your payment stub from the bill in the envelope. Make checks payable to CDE Lightband and mail to:
CDE Lightband
P.O. Box 31509
Clarksville, TN 37040
Allow 5-7 business days for mailed payments to process. Always pay several days before the due date when sending by mail.
Paying in Person at the CDE Lightband Office
You can pay your utility bill in-person at the CDE Lightband office located at 2021 Wilma Rudolph Blvd in Clarksville, TN. Office hours are Monday-Friday from 8am-5pm, excluding holidays. Accepted payment methods include:
- Cash
- Check
- Credit card
- Money order
- Cashier’s check
In-person payments allow you to get a printed receipt immediately for proof of payment.
24/7 Payment Kiosks Around Clarksville
For convenient after-hours payment, CDE Lightband has partnered with HiRoad Convenience Stores to offer self-serve payment kiosks available 24/7. Kiosk locations include:
- CDE Lightband office – 2021 Wilma Rudolph Blvd
- HiRoad Store #2 – 1599 Ft. Campbell Blvd
- HiRoad Store #15 – 2537 Wilma Rudolph Blvd
- Clarksville Gas & Water North – 111 Cunningham Ln
- HiRoad Store #6 – 1801 Ashland City Rd
- HiRoad Store #17 – 3880 Trenton Rd
Kiosks accept cash, checks, and credit/debit cards. Transactions post instantly. A $2.95 card fee applies. Kiosks do not provide change.
Enrolling in Automatic Recurring Payments
For maximum convenience, sign up for auto-pay through myaccount.clarksvillede.com to have your monthly bill paid automatically on the due date. Automatic payments can be drawn from your bank account or charged to a credit/debit card each month.
To start auto-pay:
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Login to your online account
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Under Billing, select AutoPay Program
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Enter your preferred payment source
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Review and submit the enrollment form
You’ll then receive email reminders that your automated payment is scheduled as your bill comes due each month.
Getting Payment Assistance From CDE Lightband
If you are struggling financially and unable to pay your CDE Lightband bill in full, contact their customer assistance programs immediately for help getting your account current:
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Payment Arrangements – Set up a monthly installment plan to pay off your balance over time.
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LIHEAP Assistance – Low-income heating and energy assistance program providing bill credits.
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Additional Aid – Inquire about other utility financial aid programs you may qualify for.
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Conservation Tips – Get advice to help reduce your power usage and monthly costs.
CDE Lightband provides these programs to help Clarksville customers maintain essential electric, TV, internet, and phone access during difficult times.
Avoid Late Fees and Disconnection by Paying on Time
CDE Lightband bills are due 15 days after they are issued. Failure to pay on time will result in late payment penalties:
- 5% late fee after 15 days
- Additional 5% fee after 25 days
- Disconnection notice after 35 days
- Potential service interruption after 45 days
Avoid expensive reconnection fees and the inconvenience of a utility shutoff by paying your CDE Lightband bill early or enrolling in automated payments.
Use the CDE Lightband App to Manage Your Account
The CDE Lightband app for iOS and Android devices gives you access to conveniently monitor and manage your utility services accounts. Features include:
- Pay your bill immediately
- View billing history and statements
- Check account balances
- Set up text/email bill reminders
- Submit meter readings
- Start/stop/move service
- Report outages
Download the app to have all your CDE Lightband account tools at your fingertips!
Get CDE Lightband Bill Pay Support
If you have any other questions or issues regarding billing, payments, or avoiding disconnection, CDE Lightband’s customer support team is here to help:
- Call 931-648-8151 (M-F 7am-7pm, excl. holidays)
- Email [email protected]
- Live chat at cdelightband.com
- Visit the office at 2021 Wilma Rudolph Blvd
Don’t hesitate to reach out to them for bill pay assistance, financial aid resources, or any other utility account needs.
Register for Pay by Text
- Log In to your Gas and Water WebConnect account, “Access My Account” shown below, and select, “Make Payment.”
- Select the “Home” button or “My Account” at the top right of the screen.
- Select “Pay by Text” and simply follow the instructions.
- Be sure to wait for the Registration Text Message on your cell phone to verify and complete.
Once registration is verified, monthly bill text alerts will be automatically delivered from “741-21” and begin with the next bill. Standard data fees and text messaging rates may apply based on individual mobile phone plans.
The Utility Billing Line allows customers to take care of transactions associated with their utility account 24 hours a day by phone. All you need is your account number and Visa, Mastercard or Discover credit card for payment, then access the system by dialing 931-645-7400 or toll free 888-800-4020 to:
- Make a payment by credit card
- Access account information
- Access payment or billing history
- Request fax receipts
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Create an online account. You will need your account number, billing zip code and the last four digits of the account holders social security number. Online account management allows you to:
- Access billing, payment and account information
- Manage multiple accounts
- Sign up for E-billing (electronic bill delivery)
- Make payments 24 hours a day
Pay your bill online without establishing a user account or login. You will need your account number, service address and payment information detail. Payment methods accepted:
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Gas and Water includes a return envelope with your monthly bill. Place the top portion of your bill and your check or money order in the envelope, ensuring our address appears in the window, add a stamp and drop it in the mail.
Please note that utility accounts are not considered paid until Gas and Water has received the payment.
A Customer Service Representative (CSR) is available Monday through Friday, 8 a.m. to 4:30 p.m., except for weekends and holidays, to assist you with your service needs even when you don’t have your account number available. You may also speak to a CSR to make a payment by phone with your Visa, Mastercard or Discover credit card. Call 931-645-7400 or toll free 888-800-4020 to speak to a representative today!
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Customers may visit one of our two full-service customer service centers with drive through window service and night deposit availability.
- North Clarksville City Services Center 111 Cunningham Lane Clarksville, TN 37042
- South Service Center 2215 Madison Street Clarksville, TN 37043
Service center hours are 8 a.m. to 4:30 p.m., Monday through Friday, except for weekends and holidays.
Clarksville Gas and Water offers a variety of bill payment options for customers to conveniently pay their bill, day or night.
NEW! Effective April 1, 2024, the night deposit payment drop box located at 2215 Madison St. will be permanently taken out of service. Instead, customers may use the newly added 24-hour Kiosk payment machine for utility bill payment at any hour.
Kiosk payment machines offer a user-friendly touch screen in English or Spanish for cash, check, debit and credit card payments. Gas & Water users will need their full account number and a payment method to get started.
Payment transactions post in real-time and confirmation receipts are printed. The “FastPass” payment option offers a printed barcode receipt for quick payment at your next Kiosk visit. Kiosk machines do not accept coins or dispense change.
IMPORTANT! Beginning February 1, 2024, an electronic payment provider fee will be applied to credit and debit card payments for Gas & Water utility charges. Credit and debit card payments made in our office, with a Customer Service Representative or at a kiosk, the fee is 2% of the amount of the payment. If paid online or by the automated phone system, the fee is 3% of the payment amount or $1.75 minimum. There is still NO FEE to pay by cash, check or money order.
Save money by reducing check costs and postage and never worry about mailing that check again by signing up for Automatic Bank Draft. Bills are drafted on the due date printed on your bill. Call 931-645-7400 or toll free 888-800-4020. You can also stop by one of our convenient customer service centers with a voided check to sign up!
Pay by Text is a cost-free service that delivers registered customers a brief monthly text alert with the bill amount and due date. If a payment method is stored on the account, simply respond with “OK” to pay instantly. If no payment method is stored, then select the invoice web link in the text message to access a secure online billing portal to process payment. A confirmation payment receipt text message will follow.
How to Pay Bills Online
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