How to Pay Your Clarksville Gas and Water Bill: A Comprehensive Guide

Having reliable utility services like gas, water, and wastewater is essential for every home and business. As a customer of Clarksville Gas and Water (CGW) in Clarksville, TN, it’s important to pay your utility bills on time each month to avoid service disruptions.

Fortunately CGW offers numerous convenient payment options to fit any schedule or preference. In this comprehensive guide, I’ll walk through the various ways to pay your CGW bill from online payments to paying in person.

Why Paying on Time Matters

Let’s go over why it’s important to pay your CGW bill by the due date before we get into how to pay it:

• Avoid late fees – CGW charges late fees if payment is received after the due date. Late fees are higher if it’s a reoccurring issue.

• Prevent service interruption – If your bill is 30+ days past due, CGW may disconnect service, requiring a reconnection fee to restore

• Keep your good standing—Paying your bills on time keeps your CGW account in good standing and service going.

• Pay your bills on time to help CGW keep the gas, water, and sewage systems we all depend on in good shape.

So be sure to pay on time every month! CGW bills monthly with each bill stating the exact due date to pay. Now let’s look at the many options for paying your CGW bill conveniently.

Paying Your CGW Bill Online

The fastest and easiest way to pay your CGW utility bill is online through the customer portal or CGW website. Here are the online payment options:

My Account Login

• Log into your online CGW account at billing.clarksvillegw.com

• Select “Make Payment” and follow prompts to pay bill

• Setup autopay or make one-time payments

• Manage paperless billing and account settings

One-Time Payment

• Pay as guest without an account at cgw.payonlineor.com

• Input account and payment info to make one payment

• Useful when you just need to pay quickly without account login

Pay by Text

• Receive text bill alerts and pay directly by texting “OK” back

• Fast, simple mobile payment method requiring account registration

Paying online is fast, secure, and lets you access your account anytime.

Paying by Phone

CGW offers two options for paying your utility bill conveniently over the phone:

Call Center Representative

• Call 931-645-7400 and speak to a customer service agent

• Available Mon-Fri 8am-4:30pm except holidays

• Make a payment by credit/debit card or get account help

Automated Phone System

• Call 931-645-7400 and select options for the automated system

• Available 24/7 for credit/debit card payments and account info access

• Enter your account number and card details to pay

Both phone methods allow quick bill payment without leaving home.

Paying by Mail

If you prefer paying by mail, simply follow these steps:

• Write your CGW account number on your check or money order

• Make it payable to Clarksville Gas and Water

• Mail to: Clarksville Gas & Water, PO Box 31, Clarksville, TN 37041

• Use the return envelope provided with your paper bill for convenience

• Allow 5+ days for mailed payments to process and post to your account

Just be sure to mail payments 1 week before your bill’s due date so they arrive on time.

Paying in Person

You have several options for paying your CGW bill in person:

CGW Service Centers

• North center: 111 Cunningham Ln

• South center: 2215 Madison St

• Monday-Friday 8am-4:30pm except holidays

• Accepts cash, check, money order, and credit/debit

Authorized Banks

• Legends Bank locations in Clarksville accept CGW payments

• Must present your entire CGW bill for bank to accept payment

• Only accept payments before your bill’s due date

NEW PaySite Kiosks

• Located at Hi-Road convenience stores and CGW offices

• Accepts cash, checks, credit/debit with no fees

• Available 24/7 for convenient self-service payment

Paying in person gives you maximum control and instant payment processing.

Signing Up For Automatic Bank Draft

For ultimate bill payment convenience, sign up for monthly automatic bank draft, also called auto pay or EFT (electronic funds transfer). Here’s how it works:

• Provide CGW a voided check or bank account info

• On your bill’s due date each month, CGW will automatically withdraw funds from your bank account to pay your bill in full.

• Avoid late fees since autopay ensures on-time payment every month

Call CGW or visit an office to complete the auto draft authorization form and get signed up. It’s the easiest hassle-free way to pay!

Helpful Tips for Paying Your CGW Bill

To finish up, here are some useful tips to make bill payment fast, easy, and stress-free:

• Sign up for paperless billing and account notifications to get due date alerts

• Pay early in billing cycle if possible to avoid last minute rush

• Contact CGW immediately if you anticipate difficulty paying on time

• Have your account number handy when making payments

• Keep payment receipts or confirmation numbers for reference

• Setup autopay or recurring payments for maximum convenience

• Use online and mobile options for 24/7 payment access