The Clayton County Water Authority (CCWA) provides water services to residents and businesses in Clayton County, Georgia. Paying your water bill on time is important to avoid late fees and potential service interruption. CCWA offers several ways to pay your bill digitally for convenience.
About Clayton County Water Authority
The Clayton County Water Authority (CCWA) serves more than 200,000 homes and businesses with water. They provide services including:
- Drinking water treatment and distribution
- Wastewater collection and treatment
- Stormwater management
As a public nonprofit utility, CCWA is governed by a Board of Directors and funded by customer fees, not taxes.
Benefits of Paying Your Bill Online
Paying your CCWA water bill online provides these key benefits
- Convenience – Pay anytime, anywhere through the online portal
- Payment History – Track previous water bills and payments
- Auto Pay – Set up recurring automatic payments
- Paperless Billing – Reduce clutter and waste with eBills
- Avoid Late Fees – Online payments process quickly to avoid penalties
How to Pay at CCWA’s Website
CCWA allows customers to pay water bills directly on their website
- Go to www.ccwa.us and click on “Pay Bill”
- Login using your account number and password
- Select a payment amount and date
- Enter credit/debit card details or bank account info
- Review payment info and submit
You can also enroll in autopay and paperless billing on the site
Paying via the CCWA Customer Portal
For expanded account management options, CCWA offers an online customer portal:
- Go to css-prod.ccwa.us and login
- Under “Billing & Payments”, choose a payment method
- Enter your payment info and submit
- The payment will process immediately
The portal also allows you to view billing history, update account details, and more.
Paying through Your Bank
Many banks allow you to pay bills directly from your account through their online banking or mobile app:
- Login to your bank’s online account access
- Add CCWA as a payee using their address: PO Box 117195, Atlanta, GA 30368-7195
- Enter your 10-digit CCWA account number
- Schedule one-time or recurring payments to be sent to CCWA
Paying In Person
If you prefer to pay your CCWA bill in person, there are a few options:
- At CCWA headquarters – 1600 Battle Creek Rd, Morrow, GA 30260
- Drop box at headquarters, Jonesboro facility, or Riverdale City Hall
- Payment kiosks at CCWA HQ and Forest Park (temporarily closed)
Cash, checks, money orders and credit/debit cards are accepted.
Payment Options Overview
- CCWA website – one-time or autopay
- CCWA customer portal – expanded account management
- Your own bank’s online bill pay
- Mobile payments
- In-person at kiosks and offices
Choose the online payment method that is most convenient for you each billing cycle.
Payment Tips
Follow these tips for successfully paying your CCWA water bill online every month:
- Check your balance and due date in the portal frequently
- Allow 3-5 business days for mailed checks to avoid late fees
- Pay a few days early since online payments take 1-2 days to process
- Contact CCWA immediately if you see any billing errors
- Sign up for autopay and paperless billing to simplify the process
Paying online helps CCWA customers avoid worries over late or lost payments. Just pick a secure digital payment option and enter details carefully at checkout. Contact CCWA if you have any other questions!
Frequently Asked Questions
Here are answers to some common questions about paying CCWA bills online:
Is paying on CCWA’s website secure?
Yes, CCWA uses encryption and other security measures to protect your financial data when paying online.
What if I don’t have online banking?
You can pay as a guest through CCWA’s portal or use a debit/credit card online without needing a bank account.
Are there fees for online payments?
CCWA does not charge fees themselves for online payments, but your bank or card issuer may.
When will my online payment be applied?
Expect online payments to process within 1-2 business days. Pay early to avoid late fees.
Can I set up recurring automatic payments?
Yes, you can schedule automatic monthly payments to CCWA through their website or your bank account.
Paying water bills online is secure, fast, and easy with CCWA’s digital options. Contact them if you have any other questions or issues!
Pay At Any Walmart Location
Walmart offers walk-in bill paying services that allow customers to pay utility, landline phone, cable/satellite, credit card and auto or wireless phone bills for a small convenience fee. Payments may be made using cash or a pin-based debit card. To make payment:
- Take your current water bill to any Walmart location
- Make a payment in cash or with a pin-based debit card
- For a fee of $.88, payments will be delivered to CCWA (or other entity) within three business days
- For a fee of $1.88, payments will be delivered to CCWA (or other entity) the next business day
- Once the transaction is processed, the customer receives a receipt as proof of payment
Pay Using Your Banking Institution’s Online Bill Pay
You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Clayton County Water Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s web site.
Terry R. Hicks Complex – 1743 Freeman Road, Jonesboro, GA 30236 (parking lot beside the plant) Riverdale Public Works – 971 Wilson Road, Riverdale, GA 30274
If your service has been disconnected due to non-payment, you must make your reconnection payment before 3 p.m. for your service to be reconnected on the same day. Service will not be reconnected until the next business day if your payment is made after 3 p.m.