Paying your utility bills can feel like a real chore sometimes. Every month, paying your bills can be a pain because you have to remember account numbers, send payments by mail, and find account numbers. That doesn’t have to be the case, though, if you use Clean Water Services (CWS) in Washington County, Oregon. Taking care of your sewer, stormwater, and wastewater bills is quick and easy with CWS’s online and mobile bill pay options.
As a CWS customer myself, I’ve found that their bill pay system is one of the most user-friendly and efficient that I’ve ever encountered. In this article I’ll walk through all the ways you can pay your CWS bill online or through the CWS mobile app to simplify the process each month.
Online Account Management
The foundation of easy CWS bill pay is the online customer portal After creating a free online account, you gain access to a full suite of account management tools for streamlined bill pay Here are some key features
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Paperless billing – Go paperless to receive bills electronically through the portal. Saves paper and ensures on-time delivery.
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Payment history: All of your past payments are kept in one place, making it easy to look up old bills.
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Auto-pay – Set up recurring automatic payments from bank account or credit card.
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Notifications – Optional email reminders for due dates and confirmations for payments.
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Mobile access – Manage account on-the-go with iOS and Android app.
With paperless billing and auto-pay enabled, paying your CWS bill becomes a smooth, automated process each month requiring minimal effort on your part.
Payment Options
In addition to the convenience of automatic payments, CWS offers multiple ways to pay each bill:
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Online – Pay by e-check, credit or debit card in the portal or CWS mobile app.
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Phone – Call the automated payment line anytime to pay by card with the IVR system.
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Mail – Send check or money order payments to CWS payment processing P.O. Box.
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In person – Drop off payment at a Tualatin Valley Water District office.
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Bank Bill Pay – Use your bank or credit union’s online bill pay to mail a check.
With this range of choices, you can pay your CWS bill using whichever method works best based on your needs each month. I personally like the simplicity of automated payments through my bank account.
CWS Mobile App
In addition to the online portal, CWS also offers an iOS and Android mobile app so you can take care of your bill pay on-the-go. The CWS app makes it easy to:
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Pay bills immediately with Apple Pay or Google Pay
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View balance and payment history
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Receive bill reminders and confirmations
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Go paperless with e-bills
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Contact customer support
Managing your CWS account from your smartphone allows you to handle bill pay tasks at home or anywhere life takes you.
Avoid Late Fees
We all lead busy lives these days and it can be easy to forget due dates for bills each month. With CWS online and mobile bill pay options, you can reduce the risk of ever missing a payment and getting hit with late fees. Features like recurring auto-pay, reminders, and mobile access empowers you to stay on top of your account.
You can also monitor your balance in real-time through the online portal or mobile app. This allows you to see exactly how much is owed for your next bill and avoid any surprises or confusion. Together with CWS automated payment plans, you can effectively eliminate late payments and penalties.
Simplified Sewer and Stormwater Bills
In the past, receiving and paying sewer and stormwater bills could be frustratingly complicated in Washington County. You might get separate statements from multiple agencies like your city, the county, or CWS. This often meant keeping track of different account numbers and due dates.
However, CWS has taken steps to greatly streamline this process for residents. Now, CWS handles the entirety of sewer and stormwater billing for most Washington County households. This means receiving just one easy-to-understand monthly bill from CWS for these utilities.
With billing simplified down to a single statement, the CWS online and mobile bill pay options become even more useful. You can conveniently manage payment for all your sewer and stormwater charges through one online account and automated process.
Save Time and Simplify Bill Pay
Like many responsibilities in adulthood, paying bills is just one of those necessary evils we must cope with. But it doesn’t have to be a painful process every month! Utilizing the convenient online and mobile bill pay options from CWS can save you time and headaches.
You deserve to spend your precious free moments on things you actually enjoy, not struggling to stay on top of utility payments. Let Clean Water Services handle the heavy lifting and make bill pay fast and frustration-free again with their user-friendly digital account tools. Sign up for automated payments today to kick frustrating bill days to the curb and reclaim more time in your busy schedule!
Why do I pay a SWM fee? Is there an exemption available?
The surface water management (SWM) program was established in 1990 to protect our valuable water resources and to meet strict water quality regulations set by the Oregon Department of Environmental Quality for the Tualatin River and its tributaries. This fee provides the financial resources necessary for Clean Water Services to meet these standards in our community by providing flood management and water quality protection and improvement in the urban portions of the Tualatin Basin.
The program supports enhancing and maintaining the public drainage system, help managing roadway flooding, responding to flooding emergencies, and protecting the health of the Tualatin River and its urban tributaries. A healthy environment and water quality protection promote a livable community, which benefits everyone.
The SWM charge is not affected by water conservation efforts.
If all stormwater runoff from a property is disposed of and treated on site, it may qualify for a SWM exemption (PDF). There are two methods for onsite disposal and treatment. The first is an approved dry well (PDF) or other detention facility. The second method is to have a large, vegetated area (PDF) that treats the stormwater runoff prior to leaving the property. If the property meets these requirements, it may qualify for a SWM exemption. The non-refundable exemption review costs are listed under “Surface Water Management Charges Investigation Fee” in Approved Rates and Charges (PDF).
If you’re interested in applying for an exemption, please fill out an application (PDF). You will need to include a drawing of your dry well or vegetated area with the application.
If you are billed directly by one of our partner cities, please contact them directly to request an exemption packet. To learn more, contact Clean Water Services’ Development Services Department at 503.681.5100.
What if I can’t pay my bill?
Please call our Customer Service Department at 503.681.4400. Although there are no discounts available, we may be able to arrange a payment plan. Additionally, social service agencies not connected to Clean Water Services may be able to assist on a one-time basis.
Clean Water Services’ Budget Committee Meeting for Fiscal Year 2023-24 (Part 1)
How do I pay my water bill online?
Pay Water Bill. Story 1. Make your secure Water and Wastewater Services (WWS) payment by electronic check or credit card. For a one-time payment, sign into your AccessBROWARD account and follow the instructions. If this is your first online payment, you will need to create a AccessBROWARD account and link the WWS account (s) you wish to pay online.
Where do I get my Clean Water Services Bill?
Depending on your location, you may receive your Clean Water Services bill either jointly with Tualatin Valley Water District, from your local city, or directly from CWS. Learn more about your bill and find a way to pay that best fits your needs here.
How do I contact clean water services?
Choose a selection from below that best fits your need. Once selected, a form will appear for you to fill out and submit your inquiry. Questions about Clean Water Services programs and projects. Call 503.681.3600. Billing questions, start or stop an account. Call 503.681.4400. Flooding in streets, storm drains, overflows, street sweeping.
How do I pay my tvwd Bill?
Customers who wish to pay by mail or use their bank or credit union’s bill payment services may submit payment with the following bill payment address: Payment Processing Center Want to pay in person? Use one of TVWD’s convenient drop-off locations .