How to Pay Your Water Bill with Cleveland Division Of Water

It’s important to pay your water bill on time to avoid late fees or service interruptions. The Cleveland Division Of Water offers various convenient payment options to customers. We’ll talk about the different ways you can pay your Cleveland water bill in this article.

The Cleveland Division Of Water provides water services to over 1.5 million people in Northeast Ohio They have over 420,000 customer accounts As a customer, you are responsible for paying your water bill by the due date printed on your monthly statement.

Online Payment

The easiest way to pay your water bill is online through the Cleveland Division Of Water customer portal. To pay online, you first need to create an account at https://my.clevelandwater.com/. This is a secure website where you can view your account details, water usage, and make payments.

To create an account, you need your 10-digit account number and 4-digit PIN which can be found on your monthly paper bill. Once registered you can opt for paperless billing and receive your statements electronically each month.

The online payment process is simple, fast and secure. Credit cards, debit cards, or electronic checks from your bank account can all be used to pay. Payments are posted to your account immediately. There are no processing fees for online payments.

I often use the online option because it’s so quick and easy. I like that I can see how much I’ve used it and set up automatic payments. This ensures my water bill gets paid on time automatically each month.

Pay By Phone

You can pay your Cleveland water bill 24/7 using the automated phone payment system. To pay by phone, call (216) 446-6834 and follow the prompts.

You will need to enter your 10-digit account number and 4-digit PIN. Then, choose the payment method – credit/debit card or electronic check. The system will guide you through the quick payment process. There are no fees to use the automated phone payment system.

The phone payment option is useful when you want to make a quick one-time payment. I occasionally use this method when I’m on the go or don’t have time to login online. The interactive voice prompts make it easy to input your payment info.

Pay By Mail

Paying by mail is a traditional bill payment method that is still used by many Cleveland Water customers. To pay by mail, write your 10-digit account number on your check or money order payable to City of Cleveland Division of Water.

Mail your payment stub and check to:

City of Cleveland Division of Water
P.O Box 94540
Cleveland, OH 44101-4540

Keep in mind it takes 5-7 business days for mailed payments to reach the payment center and post to your account. Pay early to avoid late fees if your bill due date is approaching.

I use mail payment as a backup option if I’m unable to pay online or by phone in rare cases. The process is straightforward – just remember to include your remittance stub and allow time for delivery.

Pay In Person

For customers who prefer to pay their bills in person, you can visit the Cleveland Division Of Water main customer service office. The office is located at:

1201 Lakeside Ave.
Cleveland, OH 44114

Office hours are Monday – Friday, 7:30am to 5:30pm, excluding holidays. You can pay by cash, check or money order. Debit and credit card payments are also accepted.

When paying in person, be sure to bring your monthly paper bill. Get your payment stamped as proof of payment. This option is convenient if you work downtown or prefer face-to-face customer service.

I’ve paid at the office a couple times when I was in the area. The representatives are very friendly and helpful. Just be prepared for a possible wait time during busy seasons.

Payment Assistance Programs

If you are having difficulty paying your water bill, the Cleveland Division Of Water offers assistance programs:

• The Homestead Program – Offers a discount based on total household income.

• The Help to Others (H2O) Program – Helps limited income customers who are in danger of disconnection.

• The Water Affordability Program – Provides a 50% discount on the monthly base charge for customers who meet income guidelines.

Contact the Cleveland Division Of Water at (216) 664-3130 to learn more about payment assistance options if you qualify. Taking advantage of these programs can help low income families maintain essential water services.

Avoid Late Fees

Cleveland Water bills are due 21 days after the statement date printed on your bill. A 10% penalty fee is added to past due balances after the due date. Failure to pay your bill on time could eventually result in water service shut off.

I recommend signing up for paperless billing and automated payments to get email reminders and ensure your bill gets paid on time every month. Cleveland Water makes paying your bill convenient with online, phone, mail, or in-person options. Choose the method that works best for your needs and budget. Consistently paying your water bill by the due date can help avoid additional fees or service interruptions.