Paying your water bill in Cobb County recently got easier with the launch of their new online billing system. As a Cobb County resident, I was excited to check out the updated website and see how user-friendly it is to pay my water bill online.

In this article. I’ll walk you through everything you need to know about paying your Cobb County water bill online with the new system including

• How to access the online payment portal
• What info you need to log in
• Payment options
• Setting up autopay
• Understanding your new account number
• Getting payment assistance if needed
• Contacting customer service

Let’s dive in!

Accessing the Online Payment Portal

The first step is accessing Cobb County’s customer self-service portal to pay your bill. You can find it right on their Water Department website.

Under the “Water Bill Pay” section, there’s a link to the portal. Simply click “Customer Self-Service Portal” to get started.

This will take you to the log in page for the portal.

Logging In to Your Account

To log in, you’ll need your new Cobb County Water account number.

Recently, all customer account numbers were updated. If you haven’t received notification of your new account number yet, check your email inbox and spam folder. Emails are being sent out in batches over several weeks.

Once you have your new account number, enter it on the portal log in page along with your last name or business name.

The first time you log in, you’ll also need to create a password. Make sure to choose a secure password you can remember.

Payment Options for Paying Your Bill

Once logged into your account, you’ll arrive at your account dashboard. Here you can view your latest bills, consumption history, and account details.

To make a payment, look for the “Pay Bill” link or button. This will take you to the payment page.

Cobb County offers several ways to pay your water bill through the online portal:

• Credit/debit card – All major cards accepted
• Electronic check – Pay from your bank account
• Cash payments – Take your bill and cash payment to one of Cobb County’s payment locations
• Mail – Send a check or money order with your payment stub

If paying by credit/debit card or e-check, you can make a one-time payment or set up recurring payments.

Payments post to your account instantly when paid online. There are no processing delays.

Setting Up Autopay

If you’re interested in setting up autopay for your water bill, it’s easy to do that right from your online account too.

Navigate to the payments page and choose the “Recurring Payments” option. Here you can set up automatic payments on the due date for the full or minimum amount due.

Autopay helps ensure your bill gets paid on time each month and avoids any late fees.

Understanding Your New Account Number

As I mentioned earlier, all customers were assigned new account numbers during the system upgrade. This new number will be needed to log in and make payments.

Check your email or the Cobb County website for more info about locating your new account number if you haven’t received it yet.

Rest assured late fees and disconnections have been paused during the transition and rollout of new account numbers. Take your time updating your payment information and methods with the new account number.

Assistance Paying Your Bill

For residents who need assistance paying their water bill each month, Cobb County does offer payment plan options.

You can discuss a payment plan with customer service if you are struggling to pay your bill due to financial hardship or extenuating circumstances. This can help avoid disconnection and spread payments over time.

The county also partners with The Salvation Army and MUST Ministries to provide qualifying customers with bill payment assistance. If interested, you’ll need to apply directly through those organizations.

Contacting Customer Service

If you have any trouble accessing the new online payment portal, don’t see your new account number, or have other billing questions – Cobb County’s customer service team is available to help.

Here’s how to reach out:

• Phone: Call (770) 419-6200
• Email: Email [email protected]
• In person: Visit the Customer Service Facility at 660 South Cobb Drive, Marietta GA 30060

Customer service can also assist with new service connections, reviewing your consumption history, leak adjustments and more.

Paying Your Cobb County Water Bill is Now Easier

I don’t know about you, but I love having access to a modern online portal for handling my utilities. Paying your water bill online with Cobb County’s new system is incredibly convenient.

No more mailing in physical checks or worrying about payments getting lost. The online portal offers a seamless way to review your bill, make one-time or recurring payments, set up autopay, and manage your water account fully online.

I’m glad Cobb County invested in improving the digital experience for residents paying their water bills. So next time your bill comes due, log into the new portal and knock it out in just a few clicks!