How to Pay Your Water Bill in Cocoa, Florida

Having access to clean safe drinking water is something most of us take for granted. But providing water service to thousands of homes and businesses in Cocoa Florida is no small task for the city’s Utility Department.

As a customer, it’s your responsibility to pay your Cocoa water bill on time each month to avoid any service interruptions The good news is the city offers several convenient payment options – online, by mail, auto-pay, and in person

In this comprehensive guide, I’ll explain everything you need to know about paying your Cocoa water utility bill so your service continues without disruption.

Overview of Cocoa’s Water Service

Let’s start with some quick facts about Cocoa’s water system:

• Provides drinking water to around 20,000 households and businesses.

• Water comes from underground aquifers via deep wells.

• Water is treated at facilities before distribution.

• Water quality reports are published annually.

• Governed by the Cocoa City Council.

• Managed day-to-day by the Utility Department.

Residential customers are billed monthly while commercial accounts can be billed monthly or bi-monthly. Review your bill carefully and pay the total amount due before the due date to avoid late fees.

Benefits of Paying Online

Paying your Cocoa water bill online is the most convenient option. Here are some key benefits:

• Avoid late fees – Online payments process instantly 24/7.

• Payment options – Pay by credit card, debit card, e-check, or auto-pay.

• Account management – Update details, view history, and more.

• Paperless billing – Go green with e-bills.

• Mobile friendly – Pay on your smartphone or tablet.

• Payment confirmations – Get instant email confirmations.

Online payments give you more control and save you time and money!

How to Pay Your Water Bill Online

Ready to pay your Cocoa water bill online? Just follow these simple steps:

1. Visit Payment Website

Go to the Online Bill Pay page at www.cocoafl.gov.

2. Click “Pay Bill” Button

This will redirect you to the secure third-party payment processor.

3. Enter Account Information

Input your 10-digit utility account number and 4-digit access code from your bill.

4. Select Payment Amount

Your current total due will pre-populate. Adjust the amount if needed.

5. Enter Payment Details

Choose payment method – credit/debit card or e-check. Input your card or bank account details.

6. Submit Payment

Carefully review everything before completing the transaction.

Once your account is set up, future online payments only take seconds!

Other Ways to Pay Your Water Bill in Cocoa

In addition to paying online, the City of Cocoa offers other options:

• Mail – Send a check or money order using the payment stub and envelope from your bill to P.O. Box 1270, Cocoa, FL 32923-1270. Allow 5 business days for processing to avoid late fees.

• Dropbox – Place your payment in the secure dropbox at City Hall after business hours.

• In person – Pay by cash, check, or card at the Utility Department in City Hall.

• By phone – Call 321-433-8400 and press 1 to pay by credit card using the automated system.

• Auto-pay – Enroll in monthly automatic bank account withdrawals. Download the ACH form.

Choose the most convenient option for you each month.

Avoid Late Fees on Your Water Bill

To avoid a 10% late fee, your Cocoa water bill payment must be received by the due date printed on your statement. Setting up auto-pay ensures your bill gets paid on time every month.

If your payment will be late, pay immediately online to halt accumulating late fees. Don’t delay – late fees incur monthly until the overdue balance is paid off.

Get Payment Assistance for Your Water Bill

If you’re having trouble paying your water bill, call the Cocoa Utility Department at 321-433-8400 as soon as possible. Ask about possible payment plan options.

You may also qualify for bill payment assistance programs like the Low Income Household Water Assistance Program (LIHWAP). Contact your local LIHWAP agency to apply.

Local non-profits like United Way may also be able to provide water bill funding for households in need.