How to Pay Your College Station Utilities Bill: A Guide

As a resident of College Station for over 5 years now, I’ve learned to navigate the local utility billing system to pay my electric, water, sewer, and garbage collection bills on time each month. College Station Utilities (CSU) makes paying your utility bill convenient through multiple options including online, by phone, by mail, or in person.

This detailed guide will show you all the ways you can pay your CSU bill and handle your account, based on my own experience as a homeowner in College Station and a utility customer.

Online Account Access

On-line customer portal at CSU is the best and easiest way to pay your bill. cstx. gov. Here are the steps to access your account online:

Visit CSU.cstx.gov and click “Pay My Bill”
Register for an account if you don’t already have one
Log in with your email and password
Select your account and click “Make Payment”

Online you can view your bill see payment history, set up recurring auto-pay, and make one-time payments via credit/debit card or electronic check. I like paying online because it’s fast secure, and gives 24/7 account access.

Pay By Phone

It’s also easy to pay your CSU bill over the phone; just call 979-764-3535. The automated system is available 24 hours a day, 7 days a week. Or you can speak to a customer service representative Monday-Friday from 8am-5pm.

To pay by phone

Call 979-764-3535
Select the “Pay Bill” option and follow prompts
Enter your 10-digit CSU account number
Use credit/debit card or electronic check

The phone system is easy to use and good for quick one-time payments when you don’t need full account access.

Pay By Mail

To pay your CSU bill by mail, write your 10-digit account number on your check or money order payable to City of College Station. Send your mailed payment to:

City of College Station
PO Box 10230
College Station, TX 77842

Be sure to mail your payment at least 5 business days before the due date to ensure it’s received on time. I only use mail payment as a backup option if I miss paying online.

Pay In Person

You can also pay your utility bill in person at the CSU office located at:

310 Krenek Tap Road
College Station, TX 77840

Their office is open Monday-Friday from 8am-5pm. When paying in person you can use cash, check, money order or credit/debit card.

I’ll sometimes stop by the office if I have account issues to discuss or need same day payment confirmation.

Authorized Payment Locations

For added convenience, CSU has partnered with authorized bill payment locations including:

H-E-B Grocery Stores
CS First National Bank
BBVA Compass Bank
Extraco Banks
Plains Capital Bank
Kroger Grocery Stores

You can pay your utility bill at any checkout register in these locations with cash, check, or payment card just by providing your 10-digit CSU account number.

This gives more options if you prefer paying in person rather than online or by mail.

Auto Pay

The easiest way to stay on top of payments is to enroll in automatic payments through your online CSU account. This securely stores your payment info to process recurring payments on your bill’s due date each month.

With Auto Pay, your bill gets paid on time without you having to remember to pay manually. I have peace of mind knowing it’s handled automatically. You can cancel Auto Pay anytime if you want to switch back to manual payments.

CSU Mobile App

CSU offers a mobile app for iPhone and Android so you can view billing information and make quick payments on the go. The key features include:

View account balance
Access billing history
Receive notifications
Pay bills via stored payment method
View payment receipts

Avoid Late Fees

Be sure to pay your CSU bill by the due date each month to avoid late payment fees. With multiple easy payment options, there’s no reason to ever miss a payment deadline.

I highly recommend setting up Auto Pay or calendar reminders so your electric, water, sewer, and garbage bills get paid on time every month. Avoiding late fees will maintain your utility services and credit standing with CSU.

As a College Station resident, I appreciate how simple CSU makes paying your utilities through online, phone, mail, in-person, and automatic payment setups. Choose the option that best fits your needs to pay your monthly bill quickly and conveniently.

Utility Billing System Update: Important Information

Our new Utility Customer Portal for you to view bills and usage, make payments, and other changes to your account is now live. Due to the high call volume, our phone system is experiencing longer hold times. For in-person assistance, you can visit our Utility Customer Service Lobby at 310 Krenek Tap Rd, College Station, Mon.-Fri., 8 a.m.-5 p.m.

During this initial phase, weve suspended late fees and disconnection charges. Your usage will be billed, but no additional fees.

Follow the step-by-step guide below for a smooth transition to our new system:

Upgraded Utility Billing Software – Existing Customer Guide

Your new account number will show in the first bill. If you would like to have customer portal access before then follow these steps:

Visit Our Website: Go to CSU.cstx.gov.
Create an Account: Even if you are an existing customer, you must sign up for a new account on our upgraded platform. Click on the sign-up option.
Complete Registration: Fill in the required registration information, including your name, email and set a password.
Confirmation Email: Wait for the confirmation email. It will be sent to the email address you provided during sign-up. Click on the verification link in the email to confirm your sign-up.
Log In: Once confirmed, log in to your newly created account.
Navigate to Enrollment tab: Click on the “enrollment” tab at the top.
Enter Account Number: Input your new 10-digit account number. (You can find this on your latest bill or in a recent text from UCS.)
Add Phone Number: Click Next, add a primary phone number associated with the account, and hit Complete.
Access the Portal: Congratulations! You now have full access to the upgraded portal.

New to College Station? New Customer Connect Services Guide

Visit Our Website: Go to CSU.cstx.gov.
Create an Account: Click on the sign-up option.
Complete Registration: Fill in the required registration information, including your name, email and set a password.
Confirmation Email: Wait for the confirmation email. It will be sent to the email address you provided during sign-up. Click on the verification link in the email to confirm your sign-up.
Log In: Once confirmed, log in to your newly created account.
Navigate to Move in: Complete the form for move-in services. You will receive a reference number.
Access the Portal: Once completed, click the enrollment button and you will have full access to the portal.

Moving? Existing Customer Move Services Guide

Visit Our Website: Go to CSU.cstx.gov.
Create an Account: Click on the sign-up option.
Complete Registration: Fill in the required registration information, including your name, email and set a password.
Confirmation Email: Wait for the confirmation email. It will be sent to the email address you provided during sign-up. Click on the verification link in the email to confirm your sign-up.
Log In: Once confirmed, log in to your newly created account.
Navigate to Move in: Complete the form for move-in services. You will receive a reference number.
Access the Portal: Once completed, click the enrollment button and you will have full access to the portal.

Information about Online Bill Pay for City Utilities

How do I contact the city of College Station utility customer service?

The City of College Station’s Utility Customer Service office is open Monday-Friday from 8 a.m. to 5 p.m. We provide billing services for electric, water, sewer, garbage, roadway maintenance, and drainage. If you have an electric, water or wastewater outage or emergency, have your CSU account number ready and call 855.528.4278.

What’s new at College Station utilities?

By Jennifer Smith, Utility Customer Service Office Manager College Station Utilities’ upgraded software and new customer portal will soon elevate your online utility management experience. Utility Customer Service will be closed Friday (Jan. 26) and part of the following week as the new software goes live.

What is the College Station utilities budget billing program?

College Station Utilities Budget Billing program enables customers to pay the same amount each month for utilities based on the previous 12 months average total bills. In order to qualify for this program, you must have a history of at least 12 months of service at the same location.

How does College Station utilities’ online portal work?

College Station Utilities’ online portal allows customers to check their usage in 15-minute, hourly, or daily intervals. That means you don’t have to wait for the bill to know how much electricity you’re using.