Simplifying Bill Payment for Colton Public Utilities Customers

Paying your utility bill can be a hassle – writing and mailing checks keeping track of due dates potential late fees if you miss the deadline. But it doesn’t have to be! The City of Colton offers a variety of convenient payment options to make paying your Colton Public Utilities bill quick, easy, and stress-free.

As a customer of Colton Public Utilities, you have multiple options for taking care of your utility payments each month Here are some of the most popular ways Colton residents pay their utility bills

Online Payments

The most convenient way to pay your Colton Public Utilities bill is online through the city’s website. You can either make a one-time payment each month, or set up an account to have your bill paid automatically each month directly from your bank account or credit card.

There is an easy way to make one-time payments online. Just go to the city’s website and click on “Online Payments.” You can enter your Colton Public Utilities account number, the amount you owe, and your payment information there. Then you can pay right away. The whole process takes less than 5 minutes.

To set up automatic monthly payments, you’ll need to create an online account on the city’s website. This allows you to store your payment information securely, meaning you don’t have to enter it each month. You’ll also receive email reminders when your bill is ready and when the payment will be processed. Setting up an automatic payment gives you peace of mind knowing your bill will be paid on time, every time.

Pay by Phone

If you prefer to pay your utility bill over the phone Colton offers an automated pay-by-phone system you can call anytime 844-571-2896. This IVR (interactive voice response) system allows you to pay your bill 24/7 using either your checking account or credit card.

To use the pay-by-phone option, simply call the toll-free number and follow the prompts to enter your Colton Public Utilities account number and payment amount. The IVR system will guide you through the quick payment process. You’ll receive a confirmation number at the end verifying your payment went through.

Pay by Mail

Paying by mail is a simple and familiar option many Colton residents still use each month. Your utility bill comes with a pre-addressed return payment envelope – just write a check for the amount due, stick it in the envelope, and drop it in the mail before the due date. No postage is needed on the return envelopes.

Allow 7–10 days for standard USPS first-class delivery to make sure your payment gets there on time. If you want to avoid late fees, you must receive payments (not just have them postmarked) by the due date. It’s best to use faster shipping options like Priority Mail if you need to mail your payment quickly.

Pay in Person

You can also pay your Colton utility bill in person at several locations around the city:

• City Hall – 650 N La Cadena Drive
• Gonzales Center – 670 Colton Ave
• Larsen’s Pharmacy – 142 W H Street

City Hall and the Gonzales Center have payment kiosks you can use to pay your bill. At Larsen’s Pharmacy, a clerk can accept your utility bill payment at the register.

City Hall has the most payment options – lobby kiosk, cashier’s office, or 24/7 night drop box. Payments made at City Hall can be done with cash, check, money order, or credit/debit card.

When paying in person, be sure to have your utility account number handy. And get your payment in before close of business on the due date to avoid late fees.

Automatic Bank Bill Pay

Many banks and credit unions now offer automatic bill pay services you can use to pay your Colton Public Utilities bill. This lets you schedule recurring monthly payments to be automatically sent to Colton Public Utilities on your due date.

To set up bill pay through your bank, just log into your bank account online and search for the bill pay menu. Enter the payment amount and Colton Public Utilities payment address details. Confirm when you want the payment sent each month. It’s that simple!

Automatic bank bill pay gives you control over the timing of payments while saving you stamps and paperwork. Just monitor your account to ensure the payment clears each month.

Level Pay Plan

For the ultimate bill payment convenience, look into Colton’s Level Pay Plan. This program lets you pay a fixed amount each month based on your average annual usage.

With Level Pay, you’ll pay the same predictable amount for 11 months. On the 12th month, your account is reconciled and you’ll pay any difference between what you already paid and your actual charges for the year.

Level Pay helps you budget by keeping your bill the same every month. No more stressing about usage fluctuations! To qualify, you must be a customer for at least 13 months with a zero balance. Contact Customer Service to enroll.

Avoid Late Fees

To avoid late fees on your Colton Public Utilities bill, make sure your payment arrives by the due date printed on your statement. Late fees are 1.5% per month and applied to any unpaid balance.

If mailing your payment, allow 7-10 days for it to reach the utility office. Pay online or in-person as close to the due date as possible. Sign up for reminders so you never miss a payment deadline. And consider automatic payments to set it and forget it.

Payment Assistance Programs

If you’re struggling to pay your utility bill on time, Colton offers payment assistance programs and extensions for qualified customers. These programs can provide much needed help for low income households or those facing temporary financial hardship.

Payment extensions give you more time to pay what you owe, avoiding termination of service. You may also qualify for discounted rates through the city’s Lifeline program for low income residents. Contact Colton Public Utilities to learn about assistance programs you may be eligible for.

Convenient Payment Options for Busy Lives

Juggling the demands of work, family, and other responsibilities makes carefully tracking utility bill due dates a challenge for many busy Colton residents. Fortunately, the City of Colton offers multiple ways to pay your Colton Public Utilities bill that fit seamlessly into your lifestyle.

Whether you love the convenience of automatic and online payments, prefer old school mail service, or want to stop by in person, Colton has a payment option that matches your needs. Review all the choices – you may find a new method that saves you time and hassle each month. Most importantly, find an option that ensures you never miss a payment deadline and incur expensive late fees. Your bank account will thank you!