A Complete Guide to Paying Your Columbia Gas of Kentucky Bill

As a Columbia Gas of Kentucky customer, you have a responsibility to pay your natural gas bill on time each month. This comprehensive guide will walk through the various payment options, programs, policies and other key details around paying your Columbia Gas bill conveniently and avoiding late fees or service disruption

Overview of Payment Methods

Columbia Gas offers their Kentucky customers diverse bill payment choices including:

• Online via website or mobile app
• By phone
• Automatic bank draft
• By mail
• Authorized payment locations
• In person at local offices

With this variety of payment channels, Columbia Gas makes it simple to pay in the way that best matches your needs and schedule. Understand these options fully to manage your gas account successfully.

Paying Online

The most popular payment method is through Columbia Gas’ online account management platform. Payments can be made either on the website or via the Columbia Gas App.

Key benefits of paying online include:

• Secure encrypted transactions
• Avoid late fees with reminders
• 24/7 access from anywhere
• View usage and billing history
• Set up automatic payments
• Paperless billing available

Getting started is easy. First, you’ll need to use your Columbia Gas account number to make an online account. The system will then walk you through picking the payment method you want to use to finish the transaction.

Online payments offer unbeatable convenience and control.

Paying By Phone

Columbia Gas also allows Kentucky customers to pay their gas bill conveniently over the phone 24 hours a day.

To make a payment, call 1-800-432-9345. The automated system will prompt you to enter your Columbia Gas account number and follow the instructions to complete your transaction.

Both debit/credit cards and checking accounts can be used for phone payments. A $2.95 third-party processing fee applies to card payments.

Paying By Mail

Mailing in a bill payment remains a simple option offered by Columbia Gas. To pay by mail:

• Write your Columbia Gas account number clearly on your check or money order for proper crediting.

• Make the check payable to “Columbia Gas of Kentucky”

• Mail payment to:

  Columbia Gas of Kentucky
  Payment Processing Center
  PO Box 70319
  Philadelphia, PA 19176-0319

• Allow 7-10 business days for mailed payments to reach the processing center and post to your account.

• Mail at least 5 business days before your due date to avoid late fees.

Paying at Authorized Payment Locations

For added convenience, Columbia Gas allows customers to pay their gas bill at a variety of retail stores and check cashing locations. These authorized bill pay agents include:

• Kroger
• Walmart
• Kmart
• Meijer
• Ace Cash Express
• MoneyGram

When paying at a retail location, you’ll need to present your Columbia Gas bill or know your account number. Cash payments are not accepted. Locations charge a small service fee.

Paying at Local Offices

Columbia Gas maintains several local offices where Kentucky customers can pay their gas bill in person. Offices accept cash, check, money order or credit/debit card.

Visit during regular business hours:

• Lexington – 2001 Mercer Rd., Lexington KY 40511

• London – 1309 W. 5th St., London KY 40741

• Louisville – 4202 Bells Ln., Louisville KY 40211

• Northern Kentucky – 4609 Salem Rd., Covington KY 41015

Be sure to bring your bill or know your account number when paying at a local office. Card payments incur a 2.95% processing fee.

Setting Up Automatic Bank Draft

For maximum bill payment convenience, Columbia Gas offers automatic monthly bank drafts from your checking or savings account. This ensures your gas bill is paid on time each month.

To begin bank drafts, first create your online account access. Then under “My Profile”, choose the “Auto Payment” feature to set up your recurring draft.

Key benefits of auto-draft include:

• Never miss a payment or incur late fees
• Avoid service disruption from non-payment
• Select your preferred draft date each month
• Use checking or savings accounts
• Modify auto-pay settings anytime

Auto-draft gives you peace of mind that your gas bill is always paid on time automatically.

Billing Timeline and Late Fees

As a Columbia Gas customer, it’s important to pay your bill by the stated due date to avoid penalties. Here is an overview of the billing timeline:

• Bills are issued on the 5th business day of each month
• Payment is due 21 days after the bill date
• A 1.5% late fee applies if unpaid after the due date
• Past due accounts get a reminder notice around day 45
• If still delinquent after day 60, collection activity may begin

Clearly paying late can result in late fees, credit impact and even service disconnection. So utilize one of the many payment options to pay on time.

Payment Assistance Programs

For lower-income customers, Columbia Gas partners with agencies to provide gas bill payment assistance:

• LIHEAP – Helps qualified customers pay winter heating bills, including gas bills.

• REACH – Offers grants to pay gas bills for seniors and disabled customers.

• Paperless billing – Receive, view and pay bills electronically. Reduces clutter.

Contact Columbia Gas as soon as possible if struggling to pay your gas bill. Applying for assistance can help maintain your gas service.

In Summary

Understanding how to pay your Columbia Gas bill in Kentucky is an important responsibility. The company aims to make payment as quick and easy as possible through their website, app, phone, automatic bank drafts, authorized retail locations, local offices and standard mail. Get signed up for online access to maximize convenience and control. If budget is an issue, explore the available payment assistance programs. With all these options, paying your gas bill in a timely manner is simple.