How to Pay Your Concentra Bill Online: A Step-by-Step Guide

Having to pay medical bills can be confusing and stressful. When you need to visit Concentra for occupational health services, physical exams, or injury care, you want an easy way to pay your bill Concentra offers convenient online bill pay options to settle your balances quickly

In this comprehensive guide, we’ll walk through the step-by-step process to pay Concentra bills online through their payment portal.

Overview of Concentra’s Online Bill Pay

Concentra allows you to view and pay bills for any of these types of visits

• Occupational health visits

• Physical exam visits

• Injury care visits

• Drug screening visits

• Urgent care visits

You can pay all outstanding balances directly on the Concentra Payments website.

Let’s look at how to use this online bill pay platform.

Types of Bills You Can Pay Online

You can pay the following types of Concentra bills through their online payment portal:

• Workers’ compensation injury visit bills – For visits related to a workplace injury covered by workers’ comp insurance.

• Drug screening visit bills – For any drug test or general health screening done at Concentra.

• Physical exam visit bills – For DOT physicals, pre-placement exams, respirator exams, etc.

• Occupational health visit bills – For services like vaccination, travel health consultation, etc.

• Urgent care visit bills – For using Concentra clinics for common illnesses and injuries.

As long as the visit occurred at a Concentra location, you can view and pay for it online.

How to Access Concentra’s Online Bill Pay Website

Follow these simple steps to access Concentra’s payment website:

1. Go to https://payments.concentra.com/

2. Scroll down and click on the relevant button:

   • For injury visit bills, click “Workers’ Compensation Injury”

   • For other bills, click “Drug Testing, Exam, or Other Non-Injury”

3. If prompted, enter your invoice number, date of birth, and last 4 digits of your SSN.

4. This takes you to your account summary page with outstanding balances.

The site is easy to navigate. You can view open invoices and click to pay them right away.

Payment Methods Accepted

Concentra offers flexibility in how you pay your medical bills online. They accept:

• Credit cards – Visa, MasterCard, Discover, American Express

• Debit cards – Debit cards with a Visa, Mastercard, Discover, or AMEX logo

• ACH payments – Directly from your checking or savings account

• HSA cards – If you have a Health Savings Account, use that pre-tax money.

You can enter card details on each payment screen or store them for future transactions.

Steps to Pay a Bill Online

Follow these steps when paying a specific Concentra medical bill online:

1. Select the invoice you want to pay under “Open Invoices”.

2. Review thevisit and billing details to ensure accuracy.

3. Enter the payment amount – either the full balance or a partial payment if allowed.

4. Select a payment method – credit/debit card or bank account.

5. Enter details for the payment method or select a stored option.

6. Double check the payment details thoroughly before submitting.

7. Print or save the payment confirmation page for your records if needed.

The bill reflects as paid immediately after the payment succeeds. It’s quick and easy!

Tips for Managing Your Concentra Account

Here are some tips for effectively managing bills and payments in your Concentra online account:

• Check your account weekly to stay on top of new invoices.

• Schedule payments to occur automatically on due dates so you never miss a payment.

• Pay partial amounts immediately if you can’t pay the full balance yet. This prevents late fees.

• Contact Concentra billing support if you expect delays or need modifications to payment plans.

• Keep your account information like email address and payment methods updated to avoid disruptions.

• Print or download billing statements to attach to insurance claims or reimbursement forms.

• Use Concentra’s separate patient portal to access visit details and medical records.

Staying organized and communicating with Concentra facilitates a smooth billing and payment process.

Help With Managing Large Medical Expenses

If you are having trouble managing large medical bills from Concentra, don’t panic. Here are some options that can help:

• Payment plans – You can request installment plans to divide balances into smaller recurring payments. Concentra is quite flexible with custom payment arrangements.

• Medical financial assistance – If eligible, Concentra offers financial assistance programs and discounted care options for underinsured patients.

• Insurance claims – File claims with your health insurance provider to have applicable balances covered. Concentra can provide documentation needed to submit claims.

• Personal loans – Consider personal loans with fixed monthly payments to pay off medical debt. Compare options from banks, credit unions, online lenders, etc.

• Balance transfer credit cards – Transfer medical balances to a 0% intro APR credit card to pay it down over time without interest.

• Crowdfunding – Turn to reputable medical crowdfunding platforms like CoPatient to raise funds from your community.

Review all your alternatives and work closely with Concentra’s billing team for the optimal solution.

What If I Can’t Afford to Pay at All?

If your financial situation makes it impossible to pay off Concentra bills, don’t ignore them. Call Concentra billing support as soon as possible to discuss your circumstances.

Be honest and upfront about your limitations. The representatives can walk you through programs like:

• Medicaid coverage for current and past bills

• Sliding scale adjustments based on income

• Charity care to discharge amounts you cannot afford

• Connections with nonprofit bill payment assistance

Avoiding the bills altogether leads to credit damage and collection calls. Communicate your hardship proactively so Concentra can find solutions and keep providing you care when you need it.

Questions to Ask About Medical Bills

Don’t hesitate to contact Concentra billing support if you have questions about charges on your account. Some smart questions to ask include:

• What is the timeline for sending unpaid bills to collections?

• Do I qualify for any financial assistance programs?

• Can I get on an interest-free payment plan?

• Can you provide a detailed breakdown of the charges?

• Will my insurance cover any part of the bill?

• Is there any way to adjust or reduce the total balance?

• What are the options if I absolutely can’t afford to pay this?

The more information you have, the easier it is to make informed decisions about paying your Concentra medical bills.

Sample Scripts for Calling About Bills

It helps to plan what to say when calling Concentra about billing issues. Here are some sample scripts:

“Hi, I’m calling about bill #12345. This balance is beyond what I can pay right now. Do you offer payment plans I could apply for? I could afford $50 monthly installments.”

“I got a bill for my recent physical exam but I expected my insurance to cover it. Can you provide the necessary documentation or forms so I can submit this for reimbursement from my insurance company?”

“I just lost my job unexpectedly. Can you walk me through any financial assistance programs or reduced cost care options for my recent injury treatment? I want to pay but need some help on the amount and timing.”

Having polite but direct conversations will make the process smoother.

Bottom Line