Dealing with utility bills can be frustrating, especially when issues come up. Fortunately, Con Edison offers multiple ways to get support for bill payment and account management. By phone, online, or in person, customers can easily connect with Con Edison to resolve billing problems.
Overview of Con Edison Bill Pay
Con Edison provides electric, gas, and steam utility services to New York City and Westchester County. They offer various bill payment options:
- Online through account login
- Mobile app
- Phone
- Authorized walk-in payment agents
- Con Edison customer service centers
Customers can also set up autopay and paperless billing for convenience.
Contacting Con Edison for Billing Assistance
If billing issues arise, Con Edison has representatives available through several channels:
Phone Support
Call 1-800-752-6633 24/7
- Speak to a rep about your account and payment options
- Get support for outstanding balances
- Update billing and contact information
- Resolve payment posting errors
Online Chat
Log into your account and use live chat 9am-5pm, M-F.
- Get instant answers without waiting on hold
- Clear up account and payment confusion
- Receive individualized guidance
Email Con Edison through their online contact form,
- Outline billing issues and questions
- Upload relevant account statements
- Receive a response within 3 business days
In-Person
Visit a Con Edison customer service center M-F, 8:30am-5pm.
- Meet face-to-face with a representative
- Make payments and get receipts
- Immediately address billing disputes
Key Times to Contact Con Edison
While customers can reach out any time, consider contacting Con Edison billing support when:
- An auto payment doesn’t process properly
- You receive a disconnection notice
- Your bill seems much higher than normal
- You need to set up a payment plan
- Account changes weren’t applied correctly
Connecting with reps during issues prevents escalation.
Helpful Tips for Con Edison Bill Pay Inquiries
When reaching out about billing problems, be sure to have:
- Account number
- Recent statements
- Payment confirmations
- Specific questions
Note details like dates, amounts owed, and discrepancies. Stay calm and focused when explaining the issues. Ask clarifying questions and take notes on next steps.
Additional Con Edison Contact Resources
Beyond billing assistance, customers can contact Con Edison for:
- Service requests or emergencies
- Outage reporting and updates
- Meter access coordination
- Conservation rebates and incentives
- Payment plan applications
Their customer support teams help with all account needs.
Improving Utility Customer Service
As a regulated monopoly, Con Edison has little market incentive to improve customer service. However, by offering varied contact options and billing support they better meet ratepayer needs. More utilities should follow Con Edison’s model and enable customers to conveniently resolve payment issues through phone, online, and in-person channels.
Con Edison Walk-in Centers
The following customer service walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.
Bronx: 1775 Grand Concourse
Brooklyn: 345 Jay Street at National Grid
Manhattan: 122 East 124th Street
Queens: 89-67 162nd St. Jamaica at National Grid
Staten Island: 1140 Richmond Terrace
Westchester: At the Food Bazaar Supermarket, 1 Bogopa Plaza, Mount Vernon
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FAQ
Can I pay coned over the phone?
How do I pay my Con Edison bill by check?
How do I contact Con Edison?
For questions related to disconnected service or credit notice, please call us at 1-800-752-6633. For all other matters, please fill out this form and a Con Edison representative will contact you within three business days. Pay your bill, manage your service, report an outage, and more online.
How do I report a problem with my Con Edison Bill?
Violators will be prosecuted. Report trouble with your electric service or check on the status of a previously reported electric service problem. For gas emergencies, call 911 or 1-800-752-6633 immediately. DO NOT send an email. Did you know you can pay your Con Edison bill online without logging in?
How do I pay my Con Edison Bill?
Pay your bill the way that is most convenient for you. Whether online, by phone, by mail, or in person, Con Edison will make sure it’s fast and secure.
Who can use Con Edison’s account services?
Con Edison’s account services and customer-specific information are solely intended for use by the customer who is the account holder or the customer’s authorized agent. Any unauthorized entry or use of Con Edison’s My Account system is prohibited. Violators will be prosecuted.