How to Pay Your Water Bill to the Contra Costa Water District

Having reliable water service is essential for every home and business. As a customer of the Contra Costa Water District in California, it’s your responsibility to pay your water bill on time each month. The district offers various convenient options to pay your bill online, by phone, by mail or in person

In this comprehensive guide, we’ll walk through the available payment methods and give tips for paying your CCWD water bill efficiently. Learn how to set up recurring payments, view your water usage, get billing reminders and more. With these resources, paying on time will be hassle-free.

Overview of Contra Costa Water District

The Contra Costa Water District provides water to over 500,000 residents in central and eastern Contra Costa County. Their service area covers 140,000 households across Clayton, Clyde, Concord, Pacheco, Port Costa, and parts of Martinez, Pleasant Hill, and Walnut Creek

People who use CCWD pay rates that are set by an elected Board of Directors because CCWD is a public agency. Your water bill amount is based on things like the size of your meter, the type of customer you are, and how much water you use each month, measured in units. To plan for and pay your water service costs, you need to know what each charge on your bill means.

Bills are issued monthly and payment must be received by the due date to avoid late fees. Since mailed paper bills take time to deliver, reviewing and paying your CCWD water bill online is recommended. Let’s look at how to do this efficiently.

Create an Online Account to View and Pay Your Bill

Setting up an account on the CCWD website is the easiest way to keep track of your water bill. Visit www. ccwater. com and click on My Account in the top menu. This will take you to the login page.

If you’re a first-time user, select Create an Account and enter your 10-digit account number last name and email. Create a password. Provide your contact details to get notifications like payment confirmations.

Once your online account is set up, you can conveniently view current and past water bills online at any time. Click into each bill to see details on the rates and usage charges. Monitor your consumption patterns from month to month.

You can also make one-time CCWD water bill payments through the online portal. Choose Pay Now under your current bill and enter your credit/debit card or checking account information. The funds will instantly be transferred to pay your latest water charges.

Sign Up for Auto Pay for Hands-Off Bill Payment

For the most convenient hands-off payment method, enroll in AutoPay through your online CCWD customer account. This automatically deducts your water bill amount from your bank account each month.

Under My Account, click on AutoPay. Select whether you want payments taken from your credit/debit card or checking account. Pick the date you want payments withdrawn monthly.

Once AutoPay is activated, you don’t have to do anything manually. Your Contra Costa Water District bill is paid on schedule every billing cycle. Make sure to monitor your bank account on the withdraw date.

Pay Over the Phone

If you prefer to speak with a customer service agent, you can pay your Contra Costa Water District water bill over the phone. Call 925-688-8320 and select the billing and payments menu option.

You will need to provide your 10-digit account number from your latest bill. Enter your debit/credit card number, expiration date, CVV code, and zip code. A convenience fee applies to phone payments. Once the automated system processes your payment, you will get a confirmation number.

Paying by phone is quick if you just received your bill but don’t have time to log into your online account. However, call volume can be high leading up to the monthly due date. You may experience a short wait time.

Pay by Mail With a Check or Money Order

To pay your Contra Costa Water District bill by mail, detach the payment coupon from the bottom of your paper bill. Write your account number on the coupon and indicate the amount enclosed.

Mail your check or money order to the payment address printed on the coupon:

Contra Costa Water District

PO Box 1430

Suisun City, CA 94585-4430

Be sure to mail your payment at least 5-7 business days before the due date allowing time for delivery and processing. Late fees apply if the payment arrives after the due date. Consider requesting emailed bills to have more time to pay.

Pay In Person at the District Office

For same day payment processing, you can visit the Contra Costa Water District office in person. They are located at 1331 Concord Ave in Concord, CA.

Their cashier window is open Monday to Friday from 8 AM to 5 PM, excluding holidays. Bring your water bill or know your account number. You can pay by cash, check, money order or credit/debit card. Get a printed receipt as proof of payment.

Paying at the office works if you need to speak with staff about billing questions or have an urgent last minute payment. But expect to wait during busy times, especially mid-day and on due date Fridays. Consider the other faster options.

Avoid Late Fees By Paying Before the Due Date

After receiving your Contra Costa Water District bill each month, pay promptly before the due date printed on your statement. This avoids late payment penalties being added to your account.

CCWD charges a 10% late fee if payment is not received by the due date. For example, if your bill is $100 and pays 3 days late, you will owe $110. A 1.5% late fee is applied each subsequent month that the original bill remains unpaid.

If your account becomes 60 days delinquent, you will receive a notice your water service is subject to disconnection within 15 days. Avoid paying reconnect fees and service interruptions by paying on time.

Get Payment Assistance If You Are Facing Financial Hardship

If an unforeseen financial hardship makes it difficult to pay your water bill on time, contact CCWD immediately for help.

They can set up a payment plan that spreads out the amount owed over several months. As long as you make the agreed payments, your water service can remain on.

You may also qualify for one-time emergency assistance grants through WaterHelp. This program aids customers who are unable to pay their bill due to job loss, medical crisis, etc. Call 211 or visit www.waterhelp.org to apply.

Finally, CCWD partners with Bay Area Community Services and SHELTER, Inc. to provide utility bill assistance. Their trained staff can help you seek other public and private aid for paying essential bills.

Manage Your Water Bill Responsibly as a CCWD Customer

Accessing and paying your Contra Costa Water District water bill online is fast and easy when you set up a customer account on their website. Consider enrolling in AutoPay to
automate payments each month. And reach out for help if you ever struggle financially so your service is not shut off.

Reliable water access is crucial for your home and family’s basic needs. So pay your CCWD bill on time and take advantage of the convenient online options. Being an informed and responsible customer of your local water district ensures seamless service.