A Complete Guide to Paying Your Crescent City Natural Gas Bill

As a resident of Crescent City, Florida, having access to natural gas for your home is a must The Crescent City Natural Gas (CCNG) department provides this essential utility service for the community Paying your monthly CCNG bill is important to maintain gas service and support infrastructure improvements across the city. This comprehensive guide will walk you through everything you need to know about paying your Crescent City natural gas bill conveniently and on time.

An Overview of CCNG

The City of Crescent City operates the Crescent City Natural Gas department which services around 1,900 customers CCNG distributes natural gas to residences and businesses located within the Crescent City limits

The gas distribution system includes over 60 miles of underground mains and service lines. CCNG strives to provide safe and reliable natural gas service to all its customers across Crescent City.

Part of ensuring great service is making sure customers pay their gas bills regularly. Monthly billing helps cover operational costs, system upgrades, and new customer connections.

When Your CCNG Bill is Issued

CCNG bills for natural gas service on a monthly basis. You get a bill around the 20th of every month. It usually covers the period from the 21st of the previous month to the 20th of the current month.

For example, if your billing date is January 20th, that bill would cover natural gas used from December 21st to January 20th. The due date for payment is normally within 20 days of the billing date.

Bills are mailed to your service address in Crescent City a few days after the billing date. So you can expect to receive your bill in the mail around the 23rd of each month.

Breaking Down the Charges on Your Gas Bill

When you receive your CCNG bill, you’ll notice several charges that make up your total amount owed. Here’s an explanation of each type of charge:

• Service Availability Charge – This fixed monthly fee covers the cost of delivering gas to your property. It ranges from $14.50 to $29.50 depending on your customer class.

• The consumption charge is based on the number of CCF units of natural gas you used during the billing period. The more gas used, the higher this charge.

• Gas Cost Recovery – This charge accounts for market costs of natural gas passed through to customers. It’s adjusted monthly.

• Taxes – State gross receipts and local utility taxes are applied as a percentage of your subtotal charges.

• Other Service Fees – Occasional charges for service turn-on/off, late fees, or other costs.

Review your CCNG bill details so you know exactly what you’re paying for each month. Reach out to CCNG customer support with any bill questions.

Payment Due Dates for CCNG Bills

Your CCNG bill must be paid in full by the due date printed on your monthly statement. This is typically around 20 days after the billing date.

If the due date falls on a weekend or holiday, you have until the next business day to pay without penalties. But CCNG recommends paying a few days early to ensure on-time delivery.

Late payments will incur a 1.5% late fee on any unpaid balance remaining after the due date. If your bill remains delinquent for a few months, your gas service may be disconnected. Avoid late fees and service interruptions by paying by the due date.

Paying Your CCNG Bill In Person

One way to pay your monthly CCNG natural gas bill is by visiting City Hall at 3 N Summit St:

• Bring your payment stub from your paper bill or know your 10-digit account number.

• Cash or checks are accepted for in-person payments.

• An after-hours night drop box is also available in the City Hall parking lot.

• Receipts are provided for all in-person payments.

In-person payment is a simple option for residents who prefer paying face-to-face or don’t have online bill pay access. But be sure to pay during City Hall business hours before your due date.

Paying Your CCNG Bill Online

For fast and easy payments 24/7, CCNG encourages customers to pay their gas bill online:

1. Visit the CCNG online payment portal at https://crescentcity-fl.com/ccng/

2. Click on the “Click Here to Pay Now” button which will direct you to the payment website.

3. Enter your CCNG account number without dashes and click “Continue.”

4. Choose whether you want to make a one-time payment or setup recurring payments.

5. Select your payment amount and enter your card or bank account information.

6. Carefully review all details before hitting submit to process your payment.

Online payments via the CCNG portal allow you to pay anytime from your computer or mobile device. Just be sure to have your account number handy to log in.

Options for CCNG Bill Payment Assistance

If you are struggling to pay your CCNG bill, notify their customer service team right away. You may be able to setup a payment plan to pay your balance over time while maintaining gas service.

Low-income households can also inquire about the Crescent City Cares program for bill payment assistance. This program is available for qualifying applicants who meet certain criteria.

Reaching out quickly when you anticipate issues paying your CCNG bill can help you avoid service disruption and arrange alternative options. Don’t let an unpaid bill pile up before seeking help.

Keep Your CCNG Account in Good Standing

Having reliable natural gas services through CCNG is essential for Crescent City households and businesses. Avoid the headaches of late fees or collections by paying your CCNG gas bill in full and on time every month.

Use the convenient online bill pay system or make payments in person at City Hall. Look into assistance programs if needed. Monitoring your utility account regularly makes paying your CCNG bill stress-free.