A Complete Guide to Paying Your Crow Wing Power Electric Bill

Having electricity available with the simple flip of a switch is something many of us take for granted. But providing reliable electric service to homes and businesses takes significant infrastructure requiring proper maintenance and operation. For Crow Wing Power member bill payment is crucial for covering these costs and keeping the lights on. This article will examine the various payment options Crow Wing Power offers so members can easily pay their electric bill.

About Crow Wing Power

Crow Wing Power is a member-owned electric cooperative providing electricity to over 21,000 homes, farms, and businesses across Crow Wing County in north-central Minnesota Their service area covers over 500 square miles

As a co-op, Crow Wing Power is owned by its customer-members. The co-op is governed by a democratically elected board representing the membership. Any revenue above operating costs is allocated back to members in the form of capital credits.

Crow Wing Power’s expenses for maintaining poles, wires, substations, and other equipment are covered by collecting monthly electric bill payments from members. Having multiple payment choices allows members flexibility in taking care of this obligation.

Online Account and Bill Pay

SmartHub is the best way for Crow Wing Power members to manage their accounts and pay their electric bills. You can access your account information and pay your bills from your computer or mobile device using this online portal and mobile app.

To get started, members must first create a free SmartHub account and link it to their Crow Wing Power account number. Have your account number handy when registering.

Through SmartHub you can:

• View current and past electric bills
• Monitor daily electric use
• Make one-time payments
• Set up recurring auto-pay
• Go paperless
• Report outages
• Update account information

Making payments through SmartHub takes just minutes. Members can pay bills using a bank account, credit/debit card or stored payment method. Payments process instantly.

SmartHub also allows you to track electric use to identify savings opportunities. It’s the easiest way to keep track of your Crow Wing Power bill.

Paying by Phone

In addition to SmartHub, Crow Wing Power members can pay electric bills conveniently by phone 24/7 using SecurePay.

To pay by phone, simply call the SecurePay automated system at 1-844-834-4461 and follow the prompts. You will need your 10 digit Crow Wing Power account number.

SecurePay offers payment via credit/debit card, checking account, or electronic check. Payments are fast and easy to make using your phone keypad. An immediate confirmation number is provided at the end.

Paying by Mail

Some members still prefer mailing in a paper check or money order to pay bills. Crow Wing Power offers two mailing options:

• Send your payment stub and check to the mailing address printed on your paper bill.

• Use the pre-addressed remittance envelopes included with paper bills each month to simplify the process.

Mail your electric bill payment at least 5-7 days before the due date listed to ensure on-time processing. Allow extra time for weekend/holiday mail delays.

Pay in Person

For members who want to pay their electric bill in person, Crow Wing Power accepts payments at their office in Brainerd during regular business hours. Simply visit the billing department with your payment.

You can also pay in person at one of Crow Wing Power’s authorized walk-in payment locations around the service area. They accept payments on the co-op’s behalf for your convenience.

Budget Billing

Crow Wing Power offers a Budget Billing plan to make managing electric costs easier. With this program, your bill is evened out over the entire year by averaging expected annual electricity use into equal monthly payments. It prevents the seasonal highs and lows of electric bills.

Contact Crow Wing Power to discuss Budget Billing eligibility and enrollment. They can determine if it’s a good fit for your electric use habits.

Financial Assistance

If you are struggling to pay your Crow Wing Power electric bill, the Energy Assistance Program can help income-qualified households catch up on their utility payments:

• State and local funds provide one-time grants for eligible members
• You must apply through the local energy assistance office
• Funds are paid directly to Crow Wing Power on your behalf

These programs bring relief to members in difficult financial circumstances. Contact your energy assistance provider to learn more and apply.

Avoid Disconnection with Payment Plans

Failure to pay your Crow Wing Power electric bill will eventually lead to service disconnection. To avoid this:

• Contact Crow Wing Power immediately if you anticipate trouble paying your electric bill on time or in full.
• Discuss entering into a payment plan that spreads out your balance over several manageable monthly installments.
• Enroll in Budget Billing to make consistent payments each month.
• Apply for energy assistance funds if eligible.

Disconnection can only be avoided by proactively working with Crow Wing Power on an alternate payment solution for your past due electric account balance. Don’t delay reaching out.

By paying your monthly electric bill, you ensure Crow Wing Power can keep providing the essential service that powers your life. They offer flexible bill payment options through SmartHub, phone, mail, or in-person to meet every member’s needs. And budget billing and financial assistance is available for qualifying situations. Maintaining on-time electric account payments should be a top priority to keep your home or business connected to affordable, reliable electricity.