How to Pay Your Crystal Springs Water Company Bill Online

If you live in Porter, Texas or the surrounding areas, Crystal Springs Water Company likely provides your water and sewer utility services. Paying your water bill on time each month is important to avoid late fees and potential service disruption. Luckily, Crystal Springs offers a quick and easy online bill pay option.

Overview of Crystal Springs Water Company

Crystal Springs Water Company provides water and sewer utility services to residential and commercial customers in Porter, Texas and nearby communities. Some key facts about Crystal Springs Water Company

• Privately owned water utility company serving Porter since the 1970s

• Provides water sourcing, treatment, storage and delivery

• Also handles wastewater collection and treatment

• Member of the Texas Water Utilities Association

• Office located at 23449 US-59. Porter TX 77365

• Phone number for customer service is (281) 354-5136

• Email address is [email protected]

Crystal Springs states their mission is to provide clean, safe drinking water and environmentally responsible wastewater service at fair rates to their service area.

Benefits of Paying Your Bill Online

Crystal Springs offers customers the ability to pay their water and sewer bills online through a secure payment portal. Here are some of the benefits of paying your Crystal Springs bill online versus mailing a check or paying in person:

• It’s fast – Payments post instantly, rather than waiting days for a check to arrive via mail.

• It’s convenient – Pay anytime, anywhere with an internet connection – no need to go to the office.

• Avoid late fees – Online payments are less likely to be late and incur penalties.

• Go paperless – Paying online means no paper bills to lose or forget about.

• Automatic payments – Set up recurring payments to ensure your bill is paid on time every month.

• Payment tracking – Your online account stores payment history details for easy reference.

• No postage – Paying online saves money on stamps and envelopes.

• Secure transactions – The payment portal uses encryption to keep your information safe.

How to Sign Up for an Online Account

Signing up for online bill pay with Crystal Springs is easy and only takes a few minutes. Just follow these steps:

1. Go to Crystal Springs’ payment portal website at cswci.epayub.com.

2. Click “Register” in the upper right corner of the homepage.

3. Enter your 10-digit Crystal Springs account number and the service address zip code. Select “Validate Account”.

4. Create a username and password and enter your contact details. Agree to the terms of use.

5. Check your email inbox for a verification message from [email protected]. Click the link to confirm your account.

6. Log into the payment portal using your new username and password.

Once registered, you can log in anytime to view your balance, make one-time payments, set up recurring payments, go paperless, and more.

How to Pay Your Bill Through the Online Portal

Here are step-by-step instructions for making a payment through the Crystal Springs online payment portal:

1. Go to cswci.epayub.com and log in using your username and password.

2. Your account dashboard will display your current account balance. Select “Make Payment” to proceed.

3. Enter the payment amount for your water bill. You can pay the total balance due, make a partial payment, or pay a different amount.

4. Select your preferred payment method:

   • Credit/debit card – Visa, Mastercard, Discover
   • Electronic check – Use your checking account routing and account numbers

5. Enter your payment method details and billing information.

6. Carefully review the transaction details for accuracy before submitting the payment.

7. Once submitted, you’ll see a payment confirmation screen. You’ll also receive a receipt via email.

Payments made before 11:59 pm Central Time each business day are credited the same day. Pay early in the month to avoid late fees!

Other Online Account Features

In addition to making one-time payments, the Crystal Springs online portal offers other convenient features:

• Set up automatic payments to have your bill paid from your credit card or bank account automatically each month.

• Go paperless by enrolling in e-bills to receive bills electronically versus mailed paper bills.

• View payment history to see past transactions and print copies of receipts or invoices if needed.

• Update account information like your mailing address, email, or phone number.

• Enroll in budget billing to pay a fixed amount each month based on your average usage.

Payment Portal Convenience Fees

While paying online makes life easier, convenience does come at a small cost. Crystal Springs adds service fees for certain online payment methods:

• Credit/debit card – $1.50 fee per transaction

• Electronic check – $1.00 fee per transaction

• Bank account auto-pay – $0.75 fee per transaction

So you’ll pay $1.50 extra if paying your $50 water bill with a debit card. But avoiding late fees and other headaches is often worth the minimal fees. You can also avoid fees by mailing a paper check.

Payment Assistance Programs

For customers facing financial hardships who cannot pay their water and sewer bill, Crystal Springs does offer payment assistance programs, including:

• Deferred payment plans with no penalties for late payments

• Temporary waived late fees

• Leak adjustment credits if you have an underground water leak

• Possible bill reductions for qualifying limited income customers

Contact the Crystal Springs office for details on bill assistance programs and eligibility requirements if needed. Paying online can help you more easily stay on top of your bill.

Use Online Bill Pay for Water Utility Ease

Managing bills takes time most of us don’t have. By using Crystal Springs’ online payment portal to pay your water and sewer bill, you can save time and hassle each month. Online bill pay makes managing your water services simple and convenient from anywhere, at any time. Sign up for an account today and join the over 50% of Americans who now pay their bills online!