Living in Connecticut means having access to clean, reliable drinking water from Ct Water Company As a customer, it’s important to understand your water bill and know the options available to conveniently pay it In this article, I’ll provide a comprehensive guide on how to pay your Ct Water Company water bill.
Overview of Ct Water Company
About 450,000 people in 60 towns in Connecticut are served by Ct Water Company, which is the largest publicly traded water utility in New England. They are committed to giving customers high-quality drinking water at prices they can afford.
The Public Utilities Regulatory Authority sets the rates for Ct Water Company because it is a regulated utility. This helps make sure that customers are charged fairly, based on how much it costs to bring safe water to them.
Understanding Your Water Bill
Water bills from Ct Water Company are issued monthly and include several components:
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Basic Service Charge – A fixed charge covering meter reading, testing, bill processing and other fixed costs Based on your meter size
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Water Usage Charge – Charge based on the amount of water used. Billed per 1,000 gallons.
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Water Conservation Rate – Slightly higher rate for usage over 200 gallons per day to encourage conservation.
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Additional Charges/Credits – Other PURA approved charges like the Water Infrastructure and Conservation Adjustment (WICA) which recovers infrastructure costs.
Your bill may also include charges for optional protection plans like Linebacker.
Always review your bill carefully to understand what you’re being charged for. Contact Ct Water Company customer support with any questions.
Ways to Pay Your Water Bill
Ct Water Company offers several convenient payment options. Choose the method that works best for you:
Pay Online
The easiest way for most customers. Pay by logging into your account on the Ct Water Company website. Options include:
- One-time payment from a bank account
- Scheduling recurring autopay payments
- Paying by credit/debit card (convenience fee applies)
Pay by Phone
Call 1-800-286-5700 to pay your bill by credit/debit card or checking account. Available 24/7.
Pay by Mail
Send a check or money order to the payment address printed on your bill stub. Include your account number on the check.
Pay in Person
Bring cash, your bill stub, and account number to one of Ct Water Company’s authorized payment locations. Fees may apply.
Automatic Bank Deductions
Set up automatic payments through your bank. Forms are available on the Ct Water Company website.
Financial Assistance Programs
If you’re having trouble paying your bill, Ct Water Company has financial assistance programs including:
- Water Rate Assistance Program (WRAP) – 15% discount for income-eligible customers
- Help 2 Our Customers (H2O) – Financial aid and flexible payment plans
- One-time Hardship Assistance – For unforeseen circumstances
Inquire about qualification requirements and apply through Ct Water Company customer support.
Avoid Late Fees
Ct Water Company bills are due 21 days after mailing. Late fees apply if not paid on time:
- 1.5% per month on overdue balance
- $2 minimum – $9 maximum per month
Set payment reminders and pay on time to avoid late fees. Consider enrolling in autopay to ensure on-time payments.
Be Aware of Estimated Bills
If Ct Water Company is unable to read your meter, you may receive an estimated bill based on previous usage. This will be indicated on your statement. If you think your estimate is inaccurate, contact customer support to have your meter read or schedule a replacement.
Moving Your Service
Contact Ct Water Company as soon as possible if you’re moving to stop service at your old address and start it at your new residence. Provide at least 7 days advance notice. You may be charged if you don’t request a stop service order on time when vacating a property.
Customer Support
Ct Water Company provides top notch customer service support:
- By phone at 1-800-286-5700
- Online via email and live chat
- Walk-in office locations
Contact them with billing questions, to set up new service, report leaks or other issues. They’re available 24/7 for emergencies.
Stay Informed as a Customer
Keep up to date on news that affects your water service:
- Check Ct Water Company’s website and social media
- Read mailings like the Annual Water Quality Report
- Attend local customer advisory meetings
- Enroll in email/text alerts for billing reminders and outage notices
Being an informed customer allows you to take advantage of programs, avoid service disruptions, and understand changes that may affect your water rates.
Paying your water bill on time and staying connected with Ct Water Company ensures you continue receiving a vital service. Hopefully this guide provides you with everything you need to know about paying your bill and being a satisfied Ct Water Company customer. Reach out to their customer support professionals if any other questions come up.
Our commitment to water quality and you.
The most important thing we do each day is provide you with clean drinking water you can trust. Get information about water quality in your area, issues, and what we do to protect our water quality at the source.
Protect your plumbing with Linebacker®.
Protect yourself from unexpected repair costs for your water line, wastewater, and in-home plumbing with Connecticut Water’s trusted Linebacker® program.
Pay Water and Sewer bills online
FAQ
How do I contact Connecticut water?
Do you pay for water in Connecticut?
How much is the average water bill in Louisiana?
Does Connecticut Water offer a water rate Assistance Program?
Connecticut Water now offers a Water Rate Assistance Program (WRAP) for income-eligible customers. It is the first program of its kind offered by a water utility in Connecticut. Through WRAP, income-eligible customers can get a 15% reduction on their water bill, excluding Linebacker service.
How do I pay my water bill online?
Receive and pay your water bills online through your bank account. Track your usage and payment history. Schedule Automatic Payments (Auto-Pay). Set up reminder notifications. Note: Please use the Zip Code where your bill is mailed to enroll. For credit card payments, a single transaction cannot exceed $1,000. Need to pay more?
What is a water bill based on?
If you have a metered account, the water bill is based on how much water was used during the previous period, as recorded on your water meter. In addition to the usage, a basic service charge is also applied. There may be other items on your bill as well, some of which are applied on a per-day or usage basis.