CWLP (City Water, Light & Power) provides electricity, water, and broadband internet services to residents and businesses in Springfield, IL. As a CWLP customer, you have various options to pay your utility bill conveniently and on time each month. This article will explore the available payment methods and provide tips on using CWLP’s online payment system.
Online Bill Pay with myCWLP
The easiest way to pay your CWLP bill is online through the myCWLP customer portal. To get started with online payments:
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Visit www.cwlp.com and click on “myCWLP Login”
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Register for an account with your CWLP account number, email address, and create a password.
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Verify your account through the confirmation email link sent to you
Once registered, you can log into myCWLP anytime to view your bill, make a payment, set up recurring payments, and manage your account. Accepted payment methods are credit/debit cards, checking account, and CWLP customer account.
Paying online allows you to avoid mailing payments or visiting the CWLP office You can pay from home in just a few minutes!
Pay by Phone
To pay your CWLP bill over the phone call 217-789-2030 and follow the prompts to make a payment using your checking account or credit/debit card.
CWLP’s automated phone payment system is available 24/7 for your convenience. However, if you need to speak with a customer service representative, call during business hours Monday – Friday from 8am to 5pm.
Pay by Mail
If you prefer to mail in your payment, send your check or money order along with your payment stub to:
CWLP
700 E. Cook St.
Springfield, IL 62703
Be sure to mail your payment at least 7 days before the due date to ensure it arrives on time. Include your CWLP account number on the check or money order.
Pay in Person
You can pay your CWLP bill in person at the following locations:
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CWLP Payment Office – 700 E Cook St, Springfield, IL
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CBH Payment Stations:
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3051 W White Oaks Dr
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2349 N Dirksen Pkwy
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1330 E Cook St
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Ace Hardware – 2701 S MacArthur Blvd
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Schnucks – 2760 S 6th St
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US Bank – 2444 W Wabash Ave
Payments can be made by cash, check, money order, or credit/debit card. CBH Payment Station locations and US Bank charge a convenience fee for credit/debit card payments.
Automatic Bank Draft Payments
For automatic bill payment directly from your bank account each month, complete CWLP’s ACH authorization form available on their website. Return the form by email, mail or at the CWLP office to enroll.
On the due date each month, your CWLP bill payment will be automatically drafted from your selected checking or savings account. This ensures your bill is paid on time without having to remember to make manual payments.
Budget Billing Plan
To make your utility costs more predictable, CWLP offers an equal payment plan based on your average charges over the past 12 months. Your account will be reviewed and adjusted each year on your budget billing anniversary date.
Contact CWLP at 217-789-2030 to enroll in budget billing. This payment plan helps avoid seasonal spikes in your utility bills.
Financial Assistance for Low Income Households
CWLP partners with community action agencies that can provide financial assistance if you are struggling to pay your utility bill. These programs include:
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Low Income Home Energy Assistance Program (LIHEAP) – Helps cover heating and cooling costs.
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Percentage of Income Payment Plan (PIPP) – Offers lower monthly payments based on your ability to pay.
Visit cwlp.com and search “bill assistance” to learn more about eligibility and applying for these low income assistance programs. Additional options like flexible payment plans may also be available by contacting CWLP directly.
Avoid Late Fees and Disconnection
CWLP bills monthly with a due date approximately 21 days after billing. Late payments will incur a 1.5% penalty fee applied to the past due balance. If your account becomes delinquent due to non-payment, your services may be disconnected.
Avoid late fees and potential utility disconnection by paying your bill on time using one of the payment options covered in this article – online, phone, mail, or in person. Reach out right away if you anticipate having trouble paying your bill.
We’ve covered the ways CWLP customers in Springfield, IL can pay their utility bill, including online through myCWLP, phone, mail, automatic bank drafts, and budget billing. Low income assistance programs are also available for those struggling to pay. Use this guide to choose the most convenient payment option for you and pay your CWLP bill on time each month.
