Paying bills can be a hassle – driving to a payment center, mailing in checks, waiting on hold for customer service. For Daphne Utilities customers, those headaches can be avoided by using the easy and convenient online bill pay options.
In this article, we’ll outline everything Daphne Utilities customers need to know to pay bills online. We’ll cover how to set up an online account, payment methods, benefits of online bill pay, and tips for a smooth payment process.
Overview of Daphne Utilities
First, some background. Daphne Utilities is a municipally-owned utility that provides water, natural gas, and sewer services to the city of Daphne, Alabama and parts of surrounding Baldwin County.
Serving over 11,000 customers, Daphne Utilities maintains infrastructure like water treatment facilities, wells, storage tanks, pump stations, gas regulators, sewer lift stations, and hundreds of miles of underground pipes
Now, let’s look at the online account options that make paying your Daphne Utilities bill quick and easy each month.
How to Set Up Online Bill Pay with Daphne Utilities
Setting up online bill pay is simple and only takes a few minutes. Just follow these steps:
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Go to https://dub.payub.com/ and click “Register” in the top right corner.
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Enter your Daphne Utilities account number and 4-digit PIN number, along with an email and password. Your account number and PIN can be found printed on your monthly paper bill.
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Read and accept the terms and conditions.
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Click “Register” and you’re all set!
Once your online account is created, you can log in anytime to view bills, make payments, and manage account details.
Be sure to have your account number, PIN, and password stored in a secure place for future logins.
Ways to Pay Your Bill Through Daphne Utilities Online
Daphne Utilities offers several payment options through the online account to provide flexibility:
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Credit/debit card – Visa, MasterCard, Discover, American Express
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Electronic check – Directly from your checking or savings account
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AutoPay – Set up recurring payments to be automatically deducted each month
When making one-time payments, you’ll be prompted to enter your payment details through the secure online payment portal. For AutoPay, you’ll need to register your preferred payment method to be used for automated monthly payments.
Benefits of Paying Online
Utilizing the Daphne Utilities online bill pay system provides a number of benefits:
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Convenience – Pay anywhere, anytime from a computer or mobile device. Avoid driving to a payment center or waiting in line.
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Payment tracking – Payment history is stored in your online account so you can easily track status.
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Paperless billing – Reduce clutter and waste with paperless billing when you enroll in e-bills.
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Account management – Update account info, view usage data, and monitor monthly bills all in one place.
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Automatic payments – Set and forget bill payments with AutoPay deduction each month.
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Security – Payment portal uses encryption to keep your information safe and secure.
Tips for Smooth Online Payments
Follow these tips for a streamlined online bill payment process:
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Log in to your account a few days before your due date to avoid late fees.
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Have your payment details ready like credit card number, expiration date, and CVV code.
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Register your preferred payment method for expedited checkout.
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Set payment reminders to ensure on-time payments if not using AutoPay.
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Contact Daphne Utilities customer support with any account questions.
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Keep your login credentials secure and private. Do not store passwords in your browser.
What to Do if You Have Trouble Paying Online
If you have difficulty setting up your online account, making payments, or encounter errors, here are some troubleshooting tips:
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Double check that your account number, PIN, email, and password entered are 100% accurate.
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Try a different web browser or device in case of technical issues.
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Contact Daphne Utilities customer support for login issues or payment troubleshooting.
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If the payment portal is down, try again later or use an alternate payment method temporarily like mailing a check or calling to pay.
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Verify with your bank/card provider that your payment method is valid and active.
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Update your payment details if you get an expired or invalid card error.
With a few simple clicks, Daphne Utilities customers can conveniently pay bills online 24/7. By setting up automatic payments, you can even reduce late fees and free up time spent on bill management each month.
Use this guide to register for online bill pay with Daphne Utilities and simplify payments today!
How to Pay Bills Online
Will Daphne Utilities send my monthly utility bill via e-mail?
I authorize Daphne Utilities to begin sending my monthly utility bill to me via e-mail. I understand that this will take effect on my next billing cycle and that I many cancel this service for any reason at anytime.
How much water does Daphne Utilities produce?
Daphne Utilities has the capacity to produce 6.5 million gallons. per day of drinking water. (2,372,500,000 gallons annually) 11,051. We serve approximately 11,051 customers daily. and maintain over 180 miles of water lines in our service area.
Who is Daphne Utilities?
For more than 60 years, Daphne Utilities has been serving this Daphne Community and surrounding areas on the Eastern Shore. We are committed to delivering an exceptional level of service while providing you with reliable, safe and high quality services.
What is a Daphne Utilities wastewater system?
Daphne Utilities wastewater system includes two components: the collection system and the treatment process. The wastewater collection and treatment process is a 24-hour-per-day, 7 day-a-week responsibility and we have a highly-trained, state-certified staff who perform an excellent job with both.