How to Pay Your Public Works Bill: A Guide to Hassle-Free Payment

Paying bills and fees to your local Department of Public Works doesn’t have to be a chore. With today’s digital payment options you can take care of your public works invoices quickly and easily online.

In this comprehensive guide, we’ll walk through the ins and outs of paying your public works bill. You’ll learn the different payment methods available, tips for setting up and managing online payments, and answers to frequently asked questions. Follow along to become a pro at paying your public works bills seamlessly.

Overview of Common Public Works Bills

First, let’s review some of the common services and fees you may need to pay to your Department of Public Works:

  • Water/sewer bill – For public water and sewer service at your home or business.

  • Permit fees – For approved permits related to construction, remodeling business operations etc.

  • Special assessments are your portion of the costs for a certain public works project that will help your property.

  • Service fees – Ongoing fees for solid waste collection, parking, stormwater, and other municipal services.

  • Fines/citations – For violations of public works regulations and ordinances.

Knowing what types of bills to expect from your public works department makes it easier to budget and pay on time.

Online Payment Options

The easiest way to pay a public works bill is on the website for the department. Here are some key online payment methods they offer:

  • One-time e-checks – Directly debit your checking account without logging in.

  • One-time credit card – Use your Visa, Mastercard, Amex, or Discover card to pay without an account.

  • ACH debit payments – Securely link your checking account to process payments on a schedule.

  • Online bill pay – Set up an account to schedule and manage payments from your home bank.

  • AutoPay – Automate recurring payments from your card or bank account each month.

  • Online portals – Log into a personalized portal to view bills and payment history.

With options for one-time, recurring, automated, and account-based payments, you’re sure to find an online method that fits your needs and preferences.

Tips for Successfully Managing Online Payments

When setting up online payments with your public works department, keep these tips in mind:

  • Have your account or invoice number handy to reference.

  • Double check that your billing address matches your payment account.

  • Save payment confirmation emails in case you need to verify later.

  • Opt for AutoPay or recurring payments to avoid late fees.

  • Update card expiration dates so scheduled payments go through.

  • Use bill pay alerts and email reminders so payments aren’t forgotten.

  • Check for discounts on permit or assessment fees when paying online.

  • Contact public works with any account or payment questions.

Following these tips will help you avoid headaches and ensure your online public works payments process smoothly each time.

Setting Up One-Time eCheck Payments

If you just need to make a single, one-off payment, using the public works department’s eCheck payment option is fast and easy. Here are the steps to make a one-time eCheck payment:

  1. Go to the online billing or payments webpage on your public works site.

  2. Select the option to make an eCheck payment.

  3. Enter your invoice or account number if required.

  4. Input your bank account number and routing number.

  5. Enter the payment amount and submission date.

  6. Provide your name, address, phone number, and email address.

  7. Read the authorization language and check the box to accept terms.

  8. Submit the eCheck payment and wait for a confirmation page or email.

With an immediate account debit and instant payment confirmation, eCheck is ideal for quick, one-time public works bill payments.

Registering for AutoPay

For hands-free, automated payments each month, signing up for public works AutoPay is the way to go. Follow these instructions when registering:

  1. Locate the AutoPay page in the online billing section of your public works site.

  2. Select whether you want payments drawn from your bank account or credit/debit card.

  3. Enter your payment details including account numbers, expiration date, and security code.

  4. Pick your preferred payment date based on bill generation or your pay cycle.

  5. Agree to AutoPay terms and conditions.

  6. Submit your registration and watch for a confirmation email.

Once registered, you don’t have to worry about missing payments – they’ll automatically deduct each month on your set date.

Troubleshooting Common Online Payment Issues

While online public works payments are typically smooth, you may occasionally run into trouble. Here are some fixes for the most common payment problems:

  • Declined credit card – Verify your expiration date is current or enter a new card.

  • Invalid account number – Double check digits and re-enter your correct account info.

  • Locked account – Call public works to unlock your account for online payments.

  • Automatic payment skipped – Update expired card details or replenish low account balances.

  • Overdraft from auto-payment – Change your account or request a payment date change.

  • Late fee incurred – Contact public works and politely request a one-time waiver if you fix the issue.

With the right troubleshooting, you can diagnose most online public works payment glitches. Reach out to the department if issues persist.

Answering Common Public Works Billing Questions

While managing your public works payments online, these answers to frequently asked questions may help:

Q: What are the costs for online payments?

A: Most public works departments do not charge a fee for online payments. But a third-party processor may assess a small transaction or convenience fee.

Q: When will an online payment post to my account?

A: Payments made during business hours usually process in real-time or within 24 hours. Allow 1-3 business days if paying on an evening, weekend, or holiday.

Q: Can I pay multiple public works bills in one payment?

A: If the bills are all under the same account, you can consolidate payments. Otherwise multiple invoices require individual payments.

Q: How do I know an online payment went through?

A: Watch for payment confirmation emails and check your account portal to see the updated balance. Save confirmations for your records.

Q: Is there an option to store my payment information?

A: Yes, most public works departments offer payment profiles to securely store your debit/credit card or bank account for future use.

Pay Public Works Bills Stress-Free with Digital Options

As you can see, paying Department of Public Works bills online is the best way to save time and avoid late fees. Digital payment methods like one-time eChecks, recurring bank debits, or AutoPay credit card transactions make it simple. Following the steps outlined here will help you master public works invoice payments online.

So next time you need to pay a public works bill, skip the stamp and paper check. Instead, log on and take advantage of the fast, secure online payment options now offered. By setting up your accounts, troubleshooting potential issues, and understanding the process, you can pay your public works bills seamlessly. Those bothersome bureau invoices won’t seem so bad with just a few clicks anytime, anywhere. Give it a try – going paperless is the first step to stress-free public works payments.

Payment OptionseBillAutopayBy Phone/TextOnlineBy MailIn Person/Drop Box

eBill offers a secure and convenient way to pay your monthly City Services Bill. Free bank transfer (ACH) payments are available to customers choosing our paperless billing option, however, credit card payments will incur a $1.75 convenience fee.

Customers who would like to change their saved payment information can do so by simply entering the new payment information on their next eBill and selecting ‘Save my payment information for future transactions. This will overwrite the previously saved information.

If you would like to delete the saved payment information and not enter new payment information, please contact Customer Service by phone at (757) 385-4631.

Ensure your bill is always paid on time. With each billing cycle, this free service automatically withdraws payment from your bank account on your bill due date. You will continue to receive a bill. To update your autopay plan, select the Access Bill Autopay option below and log on to the Speedpay payment system. You will need to enter your 16-digit public utilities account number, e.g., 0001234530123456 (with leading zeroes, no dashes), and your service address ZIP code, e.g., 23456.​​

C​all Speedpay, an ACI Worldwide company, at (866) 247-6958 to make a ​payment using your debit/credit card or a bank transfer. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.

You will need to enter your 16-digit Public Utilities Account Number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code.

Pay by text enrollment is currently unavailable.

Want to avoid convenience fees? Free bank transfer (ACH) payments are available to customers choosing our paperless billing option.

Make a one-time payment using your debit/credit card or a bank transfer through Speedpay, an ACI Worldwide company and the vendor contracted to process online and phone payments for Virginia Beach Public Utilities. A convenience fee of $1.75 will be charged for using this service. Speedpay is the vendor contracted to process online and phone payments for Virginia Beach Public Utilities.

To log in, you will need to enter your 16-digit public utilities account number, e.g. 0001234530123456 (with leading zeroes, no dashes), and your service address zip code, e.g. 23456.

When paying by mail, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.

Mail your check or money order to:

​Leigh Henderson, City Treasurer Municipal Center, Building 1 2401 Courthouse Drive Virginia Beach, VA 23456

​When paying in person, you must include the bottom portion of your bill with your payment to ensure proper crediting to your account.​ ​Payments by cash, check, Visa, Discover, MasterCard, American Express, or money order can be made at any of the following City Treasurers Offices​:

  • Main Office and Administration, Hours of Operation 8 a.m. – 5 p.m. Municipal Center Building 1 (1st Floor) 2401 Courthouse Drive Virginia Beach, VA 23456-9018
  • ​Beach Office, Hours of Operation 8 a.m.-5 p.m. 420 Birdneck Circle Virginia Beach VA 23451
  • Thalia​ Office, Hours of Operation 8 a.m.-5 p.m. 4001 Virginia Beach Blvd., Unit 112 Virginia Beach, VA 23452
  • ​​​Kempsville Office, Hours of Operation 8 a.m.-5 p.m. 1830 Kempsville Road, Suite 107 Virginia Beach, VA 23464​
  • Lynnhaven Office, Hours of Operation 8 a.m.-5 p.m. 2875 Sabre St., Suite 500 Virginia Beach, VA 23452​

Payments by check or money order only can be made at:

Public Utilities Business Office, ​Hours of Operation 8 a.m.-5 p.m. 2809 S. Lynnhaven Road, Suite 250 Virginia Beach, VA 23452

For your convenience, payment drop boxes are also available. Do not place cash in a drop box or use the drop box to make a payment on a delinquent account.

​Drop box locations are as follows:

  • ​​​​​In front of the Public Utilities Field Operations Building at 3500 Dam Neck Road​​
  • In front of the Public Utilities Business Office at 2809 S. Lynnhaven Road
  • At the Public Utilities Line Fees Office located at 2875 Sabre Street, Suite 250
  • At the Virginia Beach Municipal Center, across Courthouse Drive​ from Building 1, at 2401 Courthouse Drive

Customers making a payment to restore water service should not pay by mail, third-party bill payment service such as their bank’s bill payment service, or payment drop box. These payment methods will delay the payment posted to your Public Utilities account and water service restoration. Payments must be posted to your account before water service can be restored.

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How do I pay my LADWP bills online?

Several City-issued bills and fees can easily be paid online. Visit the department’s website to get more information about their online services. Pay your LADWP water and power bills online. Financial assistance programs available. Pay for parking tickets, permits, boots, tows, and impounds.

What does the Department of public works do?

The Department of Public Works consists of more than 5,500 employees and is responsible for the design, construction, renovation and operation of public projects ranging from bridges to wastewater treatment plants and libraries; curbside collection and graffiti removal; and maintenance of streets, sidewalks, sewers, streetlights and street trees.

What is the Los Angeles County Department of Public Works?

A Los Angeles County Department of Public Works sign along 7th Street in downtown Los Angeles. The department was formed in 1985 in a consolidation of the county Road Department, the Flood Control District (in charge of dams, spreading grounds, and channels), and the County Engineer (in charge of building safety, land survey, waterworks).

Where is the Public Works Department located?

Major divisions of the Public Works Department were located at various locations in Los Angeles city for a number of years, until the 12-story glass building in Alhambra, California was purchased and refurbished.

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