Having access to clean, reliable water and sewer service is essential for any community. But managing utility billing and payments shouldn’t be a hassle for customers. Destin Water Users (DWU) offers user-friendly online bill pay to provide customers control over their accounts.
DWU provides water, wastewater, and reclaimed water services to over 9,000 customers in Destin, FL and surrounding areas. As a customer-owned utility, DWU aims to provide excellent service and value to members.
Offering secure online bill payment is one way DWU achieves this goal. Let’s look at how Destin Water Users’ online bill pay system can save customers time and hassle.
Benefits of DWU Online Bill Pay
DWU allows customers to manage accounts, review billing history, and make payments 24/7 through their online portal.
Key benefits include:
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Convenience – Pay anywhere anytime online or via mobile app.
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Efficiency – Avoid mailing checks or visiting an office.
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Control – Manage payments and account details at your fingertips.
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Security – Payment portal uses industry-standard encryption.
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Savings – Avoid late fees by scheduling auto-pay
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Accessibility – Use any internet-connected device for access.
Online bill pay puts customers in charge of their DWU account management.
Getting Set Up for Online Bill Pay
Signing up for DWU online bill pay is quick and easy. Just follow these steps:
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Have your DWU account number and Web ID handy.
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Visit DWU’s online payment page.
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Click “Pay Bill Online” and then “Register” as a first-time user.
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Enter your account number, Web ID, and create secure login credentials.
Once registered, you can log in anytime to view your balance, payment history, and make one-time or recurring payments.
DWU also offers a free mobile app for iOS and Android so you can access your account on the go.
Payment Options and Processing
The DWU online bill pay portal offers flexibility in how customers make payments:
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Payment methods – Pay by credit/debit card, e-check or checking account.
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One-time payments – Cover each monthly bill individually as preferred.
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Auto-pay – Set up recurring payments from a card or bank account.
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Partial payments – Pay a portion of your balance at any time.
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Payment history – View 12 months of past bills and payments.
Payments made through the online portal generally take 1-3 business days to process.
Those facing disconnection should contact DWU immediately for expedited payment posting.
Managing Your DWU Account Online
Through the DWU online portal, customers can do more than just pay bills. Additional account management capabilities include:
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Updating contact information and preferences
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Setting paperless billing
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Reviewing water usage and sewer averaging
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Downloading/printing current and past bills
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Requesting payment extensions if needed
Having full visibility into their account allows customers to take control of DWU expenses.
Customer Resources and Assistance
DWU provides resources to help customers make the most of the online bill pay system:
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Account access guide – Step-by-step instructions for new users.
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FAQs – Answers to common online billing questions.
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Customer service – Get live support for any account issues.
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Quick tips – Useful articles
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FAQ
Does Destin, Florida have soft water?
Where can I pay my water bill in California?
How do I pay my Destin Water Users Bill?
In order to do this you will need to have your web ID handy which you can find printed on your Destin Water Users bill. We accept Visa, MasterCard, Discover and Check online. Please note that your payment can take up to three business days to post to your Destin Water Users Account.
How long does it take to receive a payment from Destin water users?
Please note that your payment can take up to three business days to post to your Destin Water Users Account. Payments received by Destin Water Users after the 15 th of the month will be charged a ten percent late fee. Destin Water Users will directly debit your payment from your designated checking or savings account on the 15 th of each month.
How do I contact Destin water users Inc?
For billing or payment questions, you may contact us at [email protected] or by phone at 850-837-6146 Monday through Friday from 7:30 AM to 4:30 PM Central Standard Time. Destin Water Users Inc is happy to announce that we now have a Customer Portal. This portal will help you manage your account throughout the month.
How do I pay my utility bill online?
To pay your utility bill online you will need to have the first four letters of the account holders name and 5 digit WEB ID NUMBER to register your account. You can locate both of these on your most recent bill. To see samples of the location click HERE for your WEB ID number. You are only required to register your account the first time you login.