Paying your water bill to the Detroit Water and Sewerage Department (DWSD) on time helps avoid service interruptions and late fees. DWSD offers Detroit residents multiple convenient ways to pay water bills online, by phone, by mail or in person.
Why Paying Your Water Bill is Important
There are crucial reasons to make sure you pay your DWSD water bill fully and on time each month
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Avoid service shutoff – Paying your bill prevents water service interruptions
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Eliminate late fees – Late payments incur expensive penalties
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Upgrade infrastructure – Your bill helps fund improvements to Detroit’s aging water systems
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Support local jobs – DWSD employees working to serve Detroit rely on your payments
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Protect your credit – Not paying can negatively impact your credit score
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Maintain public health – Access to clean water is vital, especially during COVID-19
Making monthly payments is essential to continue enjoying uninterrupted water service while helping improve Detroit’s water infrastructure.
Online Account and Payment Options
DWSD offers Detroit customers a convenient online account portal to manage bills and payments:
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View current and past bills
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Make one-time payments
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Set up autopay for automatic payments
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Check water usage
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Receive notifications for bills and due dates
Payments can be made directly on the portal by credit/debit card or bank account. Detroit residents can easily register for an online account.
Pay by Phone
The DWSD pay-by-phone system is available 24/7 for quick payments by calling (313) 267-8000. Have your account number ready to use the automated system.
In-Person Payments
DWSD has over 50 authorized pay stations around Detroit to make payments in cash, check or by card:
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Check your bill for the closest location
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Many retailers like CVS, Walmart, 7-Eleven participate
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Kiosks located inside city municipal buildings
Pay by Mail
Mail in a personal check or money order payable to the “Board of Water Commissioners” at:
DWSD
P.O. Box 554899
Detroit, MI 48255-4899
Allow 5 business days for mailed payments to process. Include your DWSD account number on the check.
Payment Assistance Programs
If you are having trouble paying your water bill, DWSD offers programs to help, including:
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Water Residential Assistance Program (WRAP) – Low-income payment assistance
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10/30/50 Payment Plan – Extended payment plans
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Water Access Volunteer Effort (WAVE) – Free plumbing repairs
Contact DWSD at 313-267-8000 to learn more if you need help paying your water bill.
Avoid Late Fees and Service Shutoff
To avoid late fees or potential water service shutoff:
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Pay your bill in full by the monthly due date
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Contact DWSD immediately if you will have difficulty paying on time
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Set bill reminders and sign up for due date notifications
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Enroll in autopay payments to pay automatically every month
Continuing water service relies on paying your DWSD bill in full and on time. Reach out for payment help if needed.
DWSD Customer Service Contacts
If you have any questions or need assistance with your Detroit water bill, contact DWSD customer service:
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Call 313-267-8000 to speak with a representative
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Email questions to [email protected]
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Chat online with an agent on the DWSD website
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Visit in person at a DWSD customer service office
Do not hesitate to reach out to DWSD customer service by phone, email, online chat or in person for help with paying your water bill.
Paying your monthly Detroit water bill on time is easy through the convenient online portal, pay by phone system or authorized pay stations around the city. Contact DWSD immediately if you are struggling to pay your bill to avoid service disruption or late fees. They offer programs to assist residents who need help.
How To Check Your DWSD Account Balance
Checking your current Detroit water account balance helps you know how much you owe for your monthly bill. Here are easy ways to check your DWSD balance:
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Login to your online DWSD account portal
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Call the automated telephone system at 313-267-8000
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Review your latest mailed or emailed bill statement
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Receive low balance alerts for prepaid accounts
Monitoring your balance ensures you can pay on time to continue uninterrupted water service. Pay special attention to account or rate changes that can affect what you owe.
Setting Up Autopay for Automatic Payments
The ideal way to avoid forgetting a water bill payment is to enroll in DWSD autopay, which automatically pays your bill monthly:
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Login to your online account portal
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Under Account Settings, select “Sign up for Autopay”
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Enter your preferred payment method like credit card or bank account
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Agree to the terms and submit request
Once setup, DWSD will withdraw your monthly bill payment automatically on the due date without you having to remember.
Avoid Estimated Billing Issues
If DWSD is unable to read your meter, your bill may be estimated based on past average usage, which can lead to billing surprises. To avoid estimated billing:
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Make sure your meter is clear of obstructions
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Submit regular meter readings to DWSD yourself
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Respond promptly if DWSD needs access or reports meter issues
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Review bills carefully and contact DWSD if estimates seem incorrect
Accurate meter readings ensure your bills reflect actual usage amounts. Pay estimated bills on time but follow up with DWSD if estimates appear off.
Update Contact Info and Notification Preferences
To ensure you receive important notifications from DWSD about bills, outages or other account issues:
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Maintain accurate contact info in your account like phone, email and mailing address
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Select paperless eBilling to receive bills and alerts digitally
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Opt-in to due date and account balance notifications
Keeping your contact details current with DWSD helps you stay informed about your water account status.
Monitoring your water usage and account balance while paying bills on time leads to continued quality service. DWSD provides Detroit residents multiple convenient payment options along with assistance programs for those in need.
