How to Pay Your Douglas County Water Bill

Paying your water bill on time each month is important to avoid service disruptions Douglas County residents have a few convenient options to pay their water and sewer bill to the Douglasville-Douglas County Water and Sewer Authority (WSA) In this article, we’ll walk through the available payment methods and provide tips for keeping your account in good standing.

About Douglasville-Douglas County WSA

The Douglasville-Douglas County Water and Sewer Authority (WSA) provides water, sewer, and stormwater services to residents and businesses in Douglas County, Georgia. They operate award-winning water treatment facilities and strive to deliver quality service to around 70,000 accounts in the county.

WSA bills residents monthly for water and sewer usage based on meter readings It’s important to pay your bill by the due date each month to avoid penalties or service interruptions

Ways to Pay Your Douglas County Water Bill

You have several options to pay your Douglas County water/sewer bill conveniently:

• Online: Use a card or an e-check to pay through the customer portal on WSA’s website.

• By Phone – Call WSA at 770-920-3823 to pay over the phone using a card.

• By Mail: Send your payment stub and a check or money order to WSA.

• In Person – Pay with cash, check or card at the WSA office during business hours.

• Drop Boxes – Place your payment in one of the secure lockboxes around the county.

• Auto Pay – Set up recurring payments from your bank account through WSA’s auto pay program.

Review your monthly bill carefully and pay the total by the due date to avoid a late fee. Using auto pay or the online portal can help avoid forgetting a payment.

Douglas County WSA Billing Office Contact

If you have any questions about your water bill or account status, contact WSA Billing Services:

Phone: 770-920-3823

Email: [email protected]

Office Hours: Monday – Friday, 7:30 AM – 5:30 PM

The billing department can help with:

• Understanding your water usage or charges
• Getting a payment extension if you can’t pay on time
• Ensuring your payments are applied correctly
• Updating your account information if you moved
• Resolving billing disputes

Keeping your contact details like mailing address current with WSA ensures you receive billing notices and avoid missing payments.

Tips to Avoid Late Water Bill Payments

Avoid penalties and service interruptions by paying your Douglas County water bill on time every month. Here are some tips:

• Enroll in auto-pay or schedule reminders to pay your bill.
• Check that your payment cleared to avoid issues.
• Alert WSA if you are moving or need to update account details.
• Review bills for errors and contact WSA right away if found.
• Consider prepaying your bill if allowed to stay ahead.
• Ask about budget billing to spread costs evenly if available.
• If struggling to pay, call WSA before the due date to discuss options.

Setting payment reminders and keeping your account info current can help prevent accidental late payments.

What to Do If You Missed the Payment Deadline

If you realize your water bill payment is past due, take action right away:

• Pay the overdue amount immediately to stop penalty build up.
• Contact WSA to ask about a possible extension or waiver of late fees.
• Discuss a payment plan if you need time to pay the balance off.
• Avoid additional water use until your account is current if possible.
• Sign up for auto-pay going forward to avoid repeat issues.
• Request a billing review if you disagree with the overdue amount.

The sooner you call and make payment arrangements, the more options you will have. WSA wants to work with customers having difficulty paying on time so service is not disrupted.

Key Takeaways for Paying Your Douglas County Water Bill

• Douglas County WSA offers convenient payment options like auto-pay, phone, online and in person.
• Pay your water/sewer bill by the due date each month to avoid penalties.
• Contact WSA Billing Services at 770-920-3823 if you have bill questions or issues.
• Update WSA right away regarding account and contact information changes when moving.
• Discuss payment extensions or plans with WSA if unable to pay on time.

Keeping your Douglas County water account in good standing takes just a few minutes each month. Establish reminders to pay on time and reach out for help early if you ever experience issues paying your water bill.