Simplifying Bill Payment with DP&L in Ohio

Paying your electric bill each month is a necessity but it doesn’t have to be complicated. DP&L in Ohio offers multiple ways for customers to pay their bills conveniently and efficiently. With options like online payments autopay, payment kiosks, and more, DP&L aims to make paying your bill as easy as possible.

Overview of DP&L

DP&L, also known as Dayton Power & Light Company, is one of the major electric utility companies in Ohio. They provide electric service to over 527,000 customers in West Central Ohio DP&L is a subsidiary of AES Corporation, a Fortune 500 global energy company.

DP&L offers both residential and commercial electric service. They are dedicated to providing reliable power and excellent customer service. Keep reading to learn about the various bill payment options DP&L provides its customers.

Ways to Pay Your DP&L Bill

DP&L offers customers multiple options for paying their electric bills each month. This includes online payments, autopay, pay by phone, payment kiosks, and paying by mail. Let’s explore each of these bill payment methods.

Online Payments

The most popular way for DP&L customers to pay their electric bill is online through the MyDP&L customer portal. Customers can sign up for a free MyDP&L account on the DP&L website.

Once logged into your MyDP&L account, you can view your current bill, see your payment history, make a payment, and manage your account. DP&L offers secure online payment processing through CheckFreePay. You can pay your bill directly from your bank account, debit card, or credit card.

Online payments through MyDP&L allow customers to pay their bill anytime from anywhere. It is a fast and convenient option that many DP&L customers utilize each month.

Autopay

Another popular bill payment option is enrolling in DP&L autopay. This allows your bill payment to be automatically deducted each month from your bank account or credit card.

To enroll in autopay, simply log into your MyDP&L account and complete the autopay enrollment process. Once setup, you don’t have to worry about missing a payment each month. Your bill will be paid automatically on the due date.

Autopay gives customers reliable bill payment while also saving time. It’s one less bill you have to manually pay each month.

Pay By Phone

If you prefer to speak to a live representative, DP&L offers a pay by phone option. Call their toll-free automated payment line at 1-888-710-4237 and follow the prompts to make a payment.

You can pay your DP&L bill over the phone using your bank account, credit card, or debit card. There is no fee for paying from your bank account. A $3.95 convenience fee applies to credit/debit card payments.

The phone payment system is available 24/7 for your convenience. It is reliable and easy to use.

Payment Kiosks

DP&L has over 300 self-service bill payment kiosks located throughout their service area in Ohio. Payment kiosks offer a quick and convenient way to pay your bill in person with cash or card.

Kiosks are located at high traffic areas like grocery stores, pharmacies, gas stations, and more. They are available 24/7 so you can pay at whatever time is convenient for you. Payments post to your account immediately.

Look up kiosk locations on the DP&L website or in your monthly bill to find one near you. Kiosks help expand in-person payment options.

Pay By Mail

Paying your DP&L bill through the mail is always an option as well. Simply mail your payment stub along with a check or money order to the address printed on your bill.

Be sure to mail your payment 7-10 days before the due date to ensure it’s received on time. Allow 2-3 business days for mailed payments to post to your account.

Pay by mail is a straightforward bill payment method preferred by some customers. Keep in mind it takes longer to process compared to electronic payments.

Assistance Programs

DP&L understands paying your electric bill can be a challenge for some customers. They offer various assistance programs and extended payment plans for qualifying customers:

• PIPP Plus: Helps lower monthly bills and pay down past due balances for low-income customers.

• HEAP: Provides one-time credits on electric bills to low-income households.

• Emergency Hardship Fund: Offers grants to customers facing hardships and struggling to pay their bill.

• Payment Arrangements: Setup flexible monthly payment plans tailored to what customers can afford.

If you are having difficulty paying your bill, contact DP&L to learn about enrollment in these programs. Their goal is to find solutions that work for each customer’s unique situation.

Convenience and Reliability are Key

When it comes to paying your monthly electric bill, DP&L offers a range of options to fit every customer’s needs and preferences. Whether you value speed and technology like online payments, or prefer speaking to someone directly over the phone, DP&L has you covered.

DP&L’s bill payment solutions focus on providing convenience, reliability, and excellent customer experiences. Paying your electric bill can be a smooth and simple process with DP&L. Reach out to them anytime if you have questions or need assistance.